I love their products and quick shipping. Only reason I didn’t give it a dive is because the stone sink I bought was broken in half when I received it. Obviously in the shipping process. However their... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The service in providing me the approx shipping date when the order was placed is concerning. I did not get the information on delivery until I contacted the on line chat which was very very helpful
Company replied
My order arrived in about a week, very fast delivery. Once we opened the box, we found a broken glass panel and promptly reported it. YULIA responded quickly and resolved the problem with a replacem... See more
Company replied
My first order with Homary and I was shocked at how amazing the service was. Winnie from their team connected with me personally and hand held my delivery and assembly plans. Super responsive and pe... See more
Company replied
Company details
Written by the company
Homary is an international home furnishing online platform, primarily operating furniture, bath, lighting, decor, etc. Connecting millions of consumers with worldwide recognized top manufacturers. We are committed to providing the most exquisite home products in the best quality and the most diversified ranges at affordable prices. Homary stands for the customer as the most trusted destination for home products. We want to help every home lover to create your own lifestyle and better living environment at home.
Contact info
959 E 3rd St, Corona, CA92879, 92879, Corona, United States
- +1-888-603-9888
- service@homary.com
- www.homary.com
4.4
Excellent
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful supportive and quick response.
Helpful supportive and quick response.
5 November 2026
Unprompted review
Morgan in CS was super fast and helpful…
Morgan in CS was super fast and helpful in making sure a hiccup was solved and hopefully resolved next week. Thanks
5 November 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Buyer beware
Buyer beware, in any circumstance if you have an issue, the company will do anything at all costs to not receive the package back, that doesn't matter if its damaged in transit, ask me how I know.. I'm going through this right now. They are dishonest and manipulate the return process. Product images are AI influenced and do not reflect what is sold
21 October 2026
Unprompted review
Winnie helped resolve my shipping issue!
5 November 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Fiona was great
Fiona was great! She's been helping me try to get the missing leg for my bed that I've been trying to get for 4 months.
4 November 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Their products and customer service are…
Their products and customer service are great. Fiona was so helpful!
4 November 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
I got an answer to my question
I got an answer to my question. Bruce was helpful and found my order and reassured me that my order will be on the way soon!
3 November 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
# ⭐ 1 STAR
# ⭐ 1 STAR — BUYER BEWARE! HOMARY'S CUSTOMER SERVICE IS ABSOLUTELY UNACCEPTABLE!
**DO NOT MAKE THE SAME MISTAKE I DID. THINK TWICE BEFORE PURCHASING A HOMARY BIDET TOILET!**
I purchased an expensive Homary bidet toilet, expecting a quality product backed by a reputable company. After approximately 1.5 years, the toilet developed serious water-flow and flushing problems. It could not even reliably flush an ordinary piece of toilet paper.
**But the defective toilet isn't even the worst part of this experience. The customer service has been absolutely appalling.**
I initially reported the problem on **July 2, 2026**. What followed was weeks of emails, chat messages, WhatsApp conversations, repeated troubleshooting, and an unbelievable amount of wasted time.
Here is what I experienced:
- **Repeated requests for the SAME information.** I sent photographs and videos over and over again. At one point, I informed Homary that I had sent the requested materials at least SIX times. How many times should a customer have to document the same defect?
- **A professional plumber was involved.** I had a plumber come out multiple times to investigate the issue. My plumber even communicated with Homary's technical support. This was not simply a matter of me failing to troubleshoot the toilet.
- **Customer service repeatedly missed the actual problem.** Despite explaining that the toilet lacked sufficient flushing pressure, Homary responded with instructions about the seat sensor and testing the female wash function with a wet towel. THAT WAS NOT THE PROBLEM!
- **The troubleshooting created additional complications.** During the process, the water-hose connection began leaking, requiring me to disconnect the toilet to prevent potential water damage.
- **Repeated follow-ups went unanswered.** On July 16, I explained that I had already contacted the company approximately 10 times. On July 24, I was still asking why nobody had responded to my latest video. By July 28, I was STILL waiting.
**A TOILET SHOULD NOT BECOME UNRELIABLE AFTER SUCH A SHORT PERIOD OF USE, AND A CUSTOMER SHOULD NOT HAVE TO BEG A COMPANY TO ADDRESS A DEFECTIVE PRODUCT.**
I understand that products can malfunction. What separates a reputable company from a terrible one is how it handles those failures.
In my experience, Homary's customer service was disorganized, dismissive, repetitive, and completely ineffective. Instead of taking ownership of the issue and providing a meaningful solution, they repeatedly sent me through troubleshooting steps and failed to address the actual defect.
I wasted my time, involved a professional plumber multiple times, submitted documentation repeatedly, and spent weeks chasing a resolution.
I requested a refund, replacement, or repair solution. My documented correspondence through July 28 shows no meaningful resolution.
**MY WARNING TO POTENTIAL BUYERS:**
Before spending your hard-earned money on a Homary smart toilet or bidet, ask yourself what happens if something goes wrong after the purchase.
A beautiful product displayed on a website means absolutely nothing if it fails and the company cannot provide competent after-sales support.
I wish I had known what dealing with Homary customer service would be like before making this purchase.
**I WOULD NOT PURCHASE ANOTHER HOMARY PRODUCT, AND I STRONGLY CAUTION OTHERS AGAINST DOING SO.**
I have retained my email correspondence, photographs, videos, and documentation of my efforts to resolve the problem.
**BUYER BEWARE. THE REAL TEST OF A COMPANY IS HOW IT TREATS YOU WHEN SOMETHING GOES WRONG — AND HOMARY FAILED THAT TEST IN MY EXPERIENCE.**
2 July 2026
Unprompted review
Thanks Fiona!
4 November 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Very quick response
I got a very quick response from the Customer Service, Bruce. He sent me the information I needed. Thanks!
2 November 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Winnie was amazing
Winnie was amazing. First, she was replying to my questions in a very professional and quick manner. Secondly, she was empathetic and was trying to find the best solution to the problem at hand. Absolutely amazing customer service. Thank you!
3 November 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Outstanding service
I cannot thank Winnie enough for their exceptional service. My request involved a good amount of flexibility and logistical effort, but they handled everything seamlessly. Not only were they incredibly professional and efficient, but their customer service team was also warm, patient, and extremely attentive throughout the whole process. It is rare to find such high-level professionalism paired with genuine kindness. I highly recommend them!
4 November 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Very prompt and good customer service.
Very prompt and good customer service.
4 November 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Great Customer support
I am glad to say that recently I found clarification on one of my order which might lead to return of the product but as per Maxim effective communication and support we were able to agree and resolve the issue. Really want to appreciate Maxim effort in helping and supporting me with respect yo my recent order. Well done.
3 November 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
got to the point and took care of the…
got to the point and took care of the details
3 November 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
On receiving my order I was… disappointed
On receiving my order I was disappointed to learn it was damaged. When contacting customer service I was dealing with Winnie who resolved the issue with a full refund and 10% off future orders. Thank you Winnie, you’re a star. ⭐
28 October 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
I thank Bruce for his help
I thank Bruce for his help; he was very professional! His response was quick and clear; he explained everything about my order! I am very happy. Thank you again.
3 November 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Fiona was great and fast in providing…
Fiona was great and fast in providing service. Thank you!
2 November 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
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