We were extremely pleased with Pia’s design work — it was professional, thoughtful, and matched our expectations completely. The products were of great quality, with a wide and attractive selection av... See more
Company replied
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The products are beautiful and mostly high quality. But the smooth and easy delivery they advertise was not true in our case. Tracking information was either incorrect or missing in some cases. And... See more
Unresolved for three months — loyal customer, no reply to repeated follow-ups We ordered a Sofia sofa in November; it was delivered on 12 February, several weeks late. After delivery we raise... See more
Company replied
Great online shop, beautiful, quality products. Good shipping always on time and according to the information they provide
Company details
Written by the company
Bei Westwing finden Sie alles für ein schönes Zuhause – sorgfältig ausgewählte Marken und Produkte zu besonders günstigen Preisen und dazu viele Inspirationen und Tipps rund ums Thema Einrichten - jeden Tag neu! Viel Spaß beim Shoppen und Entdecken!
Contact info
Moosacher Str. 88, 80809, München, Germany
- +41 (43) 5082532
- service@westwing.ch
- westwing.ch
3.7
Average
2K reviews
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Extremely disappointing customer service
Extremely disappointing customer service.
I have contacted Westwing's customer support multiple times regarding my return, but no one is actually helping me. I was promised assistance, yet after several follow-ups I still haven't received the return labels or any meaningful response.
The products I need to return are several large mirrors, each delivered in its own huge package. These are not items I can simply take to a parcel shop myself—they require a scheduled pickup and separate return labels for each package.
Without Westwing's cooperation, I am unable to return the items, despite repeatedly asking for help. It feels like once they have your money, they completely stop caring about their customers.
This is by far one of the worst customer service experiences I have had. I expected much better from a company like Westwing.
I want my money back!!!!
13 July 2026
Unprompted review
Absolutely terrible experience
Absolutely terrible experience. Customer service - the worst! I ordered an item and color was not as described, so I created a return, assuming like in any normal company that would be a standard procedure. You need to take into account that company has 30 days return policy. So now it has been 3 weeks of absolutely useless communication with their support team who promises every day to create a return and nothing happens. Rather they are simply lying of doing something or I don’t know what else can be the reason. But yes, here I am on the 3rd week and no return booked, meaning I will probably never get my money back and be left with the product I don’t like. And the product was not cheap, more than 700 chf. Literally worst possible experience. Never again ordering something from here.
10 July 2026
Unprompted review
May use AI-assist with repliesRead more
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Unresolved for three months — loyal customer, no reply to multiple attempts
Unresolved for three months — loyal customer, no reply to repeated follow-ups
We ordered a Sofia sofa in November; it was delivered on 12 February, several weeks late. After delivery we raised two issues: visible structural irregularities, and — our main concern from the very start — that the sofa is far too firm and uncomfortable. A technician later visited and resolved the structural defects on-site, which we appreciated and signed off on. The comfort concern we flagged from day one, however, was never addressed.
Since then we have sent multiple written follow-ups over nearly three months and received no substantive reply. The phone line no longer accepts calls, and emails go unanswered. The sofa has sat completely unused in like-new condition the entire time while we wait.
We are not looking for anything unreasonable — simply a fair goodwill resolution (return, exchange, or store credit) and, above all, a response from someone able to make a decision. Ticket 1138288.
We remain happy to update this review if Westwing engages and resolves the matter.
12 February 2026
Unprompted review
Reply from Westwing Schweiz
Dear Constantin,
Thank you for bringing this to our attention, and please accept our sincere apologies for the delay and frustration this has caused you.
We completely understand how disappointing it is to wait for an answer—especially while holding onto a sofa you haven’t been able to enjoy. This is certainly not the level of service or communication we aim to provide to our loyal customers.
We want to reassure you that we take your feedback very seriously. We have checked directly with our Customer Care team: your case has been prioritized, and an agent has already reached out to you directly via email to address your comfort concern and discuss a fair solution with you.
We truly appreciate your patience while we work with you to make things right, and we hope to restore your faith in us and offer you a much better experience moving forward.
Warm regards,
The Westwing Team
Reply from Westwing Schweiz
Hallo Nia,
danke für das tolle Feedback! „I love it“ – das hören wir natürlich am allerliebsten. 😍
Schön, dass Sie bei uns fündig geworden sind. Bis zum nächsten Mal!
Viele Grüße,
Ihr Team von Westwing ✨
horrible customer "service"- rude
horrible customer "service"- rude, no advice- " i dont work at Westwing long
30 April 2026
Reply from Westwing Schweiz
Dear Katarina,
Thank you for your feedback. We are concerned to hear about your experience, as professional and friendly service is our top priority.
At the moment, we are unable to validate or investigate this specific case because we lack further details. To better understand what happened and to take the necessary internal steps, we would appreciate more information regarding your interaction.
Could you please reach out to us at service@westwing.de with your order number or the email address associated with your account? This will help us identify the situation and address your concerns directly.
We look forward to hearing from you and hope to resolve this.
Best regards,
Your Westwing Team
Beware of their dynamic pricing.
Beware of their dynamic pricing.
They make "SALE" prices look good by fictively increasing the old price like for example a 300.- francs table will go the next day on sale at 250.- but they will mark the old price as 700.- to make it look like a great deal. This has been forbidden as a practice in EU countries but is still legal in Switzerland. I still think it's misleading and dishonest.
19 April 2026
Unprompted review
Reply from Westwing Schweiz
Thank you for your feedback. 🧡️
We sincerely regret that our pricing strategy has left you with a negative impression regarding transparency.
At Westwing, we strive for clear and honest communication with our customers. Our strike-through prices are generally based on the manufacturer's suggested retail price (MSRP) or relevant market benchmarks to reflect the value of the products. Price fluctuations can sometimes occur due to changing campaigns, seasonal promotions, or varying purchasing conditions.
We take your comments very seriously, as maintaining the trust of our customers across all markets—including Switzerland—is our top priority. We will share your feedback with the relevant departments to ensure our pricing remains as clear and comprehensible as possible.
If you have questions regarding a specific product or order, our customer service team is always happy to assist you.
Best regards,
Your Westwing Team
Ausgezeichneter Designservice und hochwertige Produkte
We were extremely pleased with Pia’s design work — it was professional, thoughtful, and matched our expectations completely. The products were of great quality, with a wide and attractive selection available.
12 April 2026
Reply from Westwing Schweiz
Thank you so much for this glowing review! 🧡️
We are absolutely delighted to hear that you had such a positive experience with us.
It is wonderful to know that Pia’s design work hit the mark—she puts a great deal of thought and professionalism into every project, and knowing she exceeded your expectations is the best feedback she could receive.
We are also thrilled that you enjoyed our product variety and the quality we strive to deliver.
Beautiful Items. Good service. Eco-friendly packaging.
16 January 2026
Customers are not refunded for paid products they have not received
Westwing Schweiz is not refunding customers who never received the products they paid for.
The customer service team is not solving the problem and managing the case. It has been more than 1 month.
20 December 2025
Unprompted review
Reply from Westwing Schweiz
Hello Deb M.,
thank you for taking the time to share your experience. We are very sorry to hear that you have not yet received your order and that the refund has not been processed despite the long waiting time. Please accept our sincere apologies for this situation.
We fully understand how frustrating it is to have paid for products that were never delivered, especially when the case has been ongoing for over a month. This is certainly not the level of service we aim to provide, and we regret that our customer support has not been able to resolve this matter for you so far.
Your case has been escalated for further review. A member of our team will contact you shortly to clarify the status of your order and ensure that the refund is processed as quickly as possible.
Thank you for your patience and for bringing this to our attention. We hope to resolve this matter promptly and restore your trust in Westwing Switzerland.
Best,
Your Westwing Team
You can find real gems
You can find real gems. I have ordered things a few times from Westwing. I don’t have any complaints.
23 November 2025
Quality products with reliable delivery
28 October 2025
Alles tip top super ware
8 October 2025
Reply from Westwing Schweiz
Hi Edith,
Thank you very much for your feedback.
We’re glad to hear you’re satisfied with your purchase.
Thank you for trusting us. Best regards.
Terrible quality and support
Terrible product quality, terrible support.
Purchased a rubbish bin, hinge of the bin broke after a few months. I contacted the support to request purchasing the spare part as it is an easy fix to just replace the hinge, but support refused to sell the spare part.
Avoid buying from them !
19 April 2025
Unprompted review
Reply from Westwing Schweiz
Dear Thibault,
Thank you for your feedback. We take your complaint very seriously.
Unfortunately, we are unable to allocate an order from the information provided. Please send us an order number so that we can check your request. Please be assured that we will investigate every complaint and work to find a satisfactory solution.
Your Westwing Team
Very easy to buy and good items.
5 April 2023
The products are beautiful and mostly…
The products are beautiful and mostly high quality. But the smooth and easy delivery they advertise was not true in our case. Tracking information was either incorrect or missing in some cases. And everything arrived in multiple shipments which was quite difficult to coordinate. The customer service representatives are very nice, but the warehouse and shipping logistics could definitely use improvement. Home24 was much more reliable in our experience. I don't have full confidence in the delivery dates that Westwing provides before you make your purchase any longer.
16 December 2022
Please speak French or English
After many times of registering and re-doing my order I finally phoned a help line. the lady did speak French nor English, as I live in Switzerland another national language would be useful, we could not understand each other. I receive a super long email with a lot of instructions on taking screen shots, finding order numbers etc. this is not customer service. I gave up. This evening, everything worked again, I love westwing stuff and never had a problem while living in France. Please make the Swiss site more friendly.
5 October 2022
Reply from Westwing Schweiz
Dear Susan, thank you very much for your feedback. I am sorry that the language barrier caused so much trouble.
Usually, my colleagues speak English on the phone as well. I would like to apologize that this did not work out for your call and that we did not respond properly to your call. I have already spoken to the colleague concerned about this, so that next time you will at least be called back by a colleague who can then speak English or French with you.
After you informed us that you could not complete your order, my colleague wanted to get more information about it to better understand the situation and help you. I looked at the correspondence and the email consisted of a total of 11 lines of text in English. So I don't think it was actually our handling of your request, but simply the fact that you can no longer shop in Switzerland on our website in your own language (French).
I fully understand that, and we really appreciate your suggestion. Perhaps your browser can translate our pages first, this can be easily set on most browsers. If you have any questions or further concerns, please feel free to contact us again. At least in English this should be possible at any time.
Best
Manuel Bischoff and your Westwing Team
Absolut TOP!
12 July 2022
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