AK

Absolutely terrible experience. Customer service - the worst! I ordered an item and color was not as described, so I created a return, assuming like in any normal company that would be a standard procedure. You need to take into account that company has 30 days return policy. So now it has been 3 weeks of absolutely useless communication with their support team who promises every day to create a return and nothing happens. Rather they are simply lying of doing something or I don’t know what else can be the reason. But yes, here I am on the 3rd week and no return booked, meaning I will probably never get my money back and be left with the product I don’t like. And the product was not cheap, more than 700 chf. Literally worst possible experience. Never again ordering something from here.

Love it! Awesome services.

I wish I also read reviews before ordering.
1. I ordered it with priority delivery which was supposed to take 2-3 days, order arrived 8 days later after my emails that I specially paid for priority delivery…
2. Quality is really poor, now when I read all the reviews, can only relate to it. On the pictures it looks fancy and nice and the price is more than 500 EUR, when in reality coat looks like from aliexpress for max 30 EUR :))))) so it’s really scam to pay so much money for this shit
3. I asked for refund, apparently I need to pay for it almost 40 EUR and also + tax 70 EUR so in the end from the order of 500 EUR good if I can get 350 back, but I guess I will never get them, since after submitting return they should get in touch with you within 24 hours, it has been 3 days - haven’t heard nothing.. great, simply great.
So honestly I will not even bother to send it back, will keep it as my most stupid and expensive purchase, but just be aware, that you don’t purchase anything from them, it’s really a shit company.
Very disappointing experience…