La Redoute CH Reviews 

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I'm so annoyed. They sent me a damage shoe with a very cheap leather finish. I wanted to return it but it's not easy to return. I have to go somewhere else other than La poste to return. La redoute needs to enter this century and upgrade their system. You do not stand a chance against Zalando and other top sites that actually make our life easier! I will NEVER shop with you again.

I have been a loyal La Redoute customer for years and spent several thousands of CHF with them over time.

Recently I discovered I had been automatically renewed into La Redoute+ for CHF 24.90. Yes, technically the conditions exist in the T&Cs and reminder emails were sent, but the renewal was extremely easy to miss among the constant flow of marketing emails, and the 2026 charge did not even appear clearly in my app history the way it did in 2025. The billing was also handled through an external provider (POWERPAY), which honestly made me initially wonder whether it was a scam.

The disappointing part is not even the CHF 24.90 itself. It is the complete refusal to make any goodwill gesture despite the fact that:

* I never used the subscription benefits in 2026,
* I cancelled immediately once I understood the charge,
* and I have been a long-time customer spending on average several thousand francs over the years.

What saddens me most is that all I really needed was for La Redoute to show that customer trust mattered more than rigidly enforcing an unnoticed renewal. Had they handled this differently, I probably would eventually have subscribed to La Redoute+ again in the future.

Instead, this experience left me with the feeling that customer inattention has become part of the business model.

A real shame, because until now I genuinely enjoyed shopping with them.

I had a very negative experience with the La Redoute Switzerland website.
Even though I never placed any order or used any paid service, I was suddenly charged 24 CHF. When I contacted them, I did not receive any clear or satisfactory explanation.
I find this practice non-transparent and unprofessional. Customers should not be charged for something they never ordered or knowingly used.
I would advise others to be cautious when using this website.

Shady subscription practices. I have cancelled my subscription on March 17th and did not think to save a screenshot as a proof, as I was considering La Redoute a reputable business.

However, on April 8th, I have received confirmation that my subscription was prolonged by a year. No prior warning that it will be prolonged.

I have immediately contacted support, however they have refused to cancel the subscription quoting their fine print and that I don't have any proof of cancellation.

I have pointed them that any serious company would have sent a reminder before the subscription is renewed, and it was not the case. But they don't care.

So I have cancelled it again and this time I am saving the screenshot and email as a proof.

Very disappointed. However, they now loose bigger order worth of 20k I was going to place for my larger renovation project in another country. Hope 25 CHF for subscription was worth it, La Redoute.

Awful company. Placed 3 orders, 2 updated but the other not. Cannot speak to agent to discuss...

I ordered a console table. The courier dumped it, broken, outside my apartment building at 11pm. It's totally goosed. I took photos and sent them to La Redoute. They can also see from the Evri "proof of delivery" that it's just dumped outside. They won't give me a refund until I've returned the item. I've gone through the motions of trying to get the item returned. EVRI keep claiming I'm not in so couldn't collect it. Meanwhile they still have £300 of my money.

This must be the worst company ever to order from and do business with. Website is clunky and you can't ever find what you are looking for. I ordered towels. Over 3 weeks after placing the order, no information whatsoever on delivery, no progress, no delivery date. I contacted the company 3 times via their form and through email, I canceled the order twice - no one ever responds. Today I called and the parcel is on its way. It will be returned immdiately and I will NEVER order from LaRedoute again. UPDATE: I returned the shipment 7 days ago and have not received confirmation nor a refund - I am stripping this review of one more star - ZERO stars for LaRedoute.

I had had good shopping experiences, but now my package just wasn't arriving. Although their website said it had been shipped, the carrier told me it had never been sent. I wrote to them and they took a long time to reply via WhatsApp: your package was lost and we couldn't care less, if you don't ask we never tell you because our package tracking service is fake. They don't even apologize or offer compensation, just a refund. Of course, they offer to help you buy again, but prices have gone up and several items are no longer for sale. The refund will be made in a few days: two weeks with my money gone and my daughter without the pajamas she wanted so much. When I wrote to them to report that it hadn't arrived yet, it was still for sale, but I had to insist for them to reply to my email. I'm left with a bad taste in my mouth and I don't know if I'll buy from them again

Really bad, they say returns are free but not on the Post! And it is not clarified, I went to the Post for nothing only to find out that it has a cost of 8CHF. Then, I try to find for information in their website and all is in German!
Not to mention that I bought some sheets that broke on the first wash.

Extremely disappointing and unprofessional experience.

I signed up for the newsletter to use the 15% Welcome discount, but the La Redoute app never worked — it only showed a network error screen. I contacted customer service multiple times: I sent two emails, I even called (where they blamed my internet, although I had already tested everything), and I also wrote on Instagram because the shoes I wanted were low in stock.

I specifically asked them to handle it quickly so the shoes wouldn’t sell out. Instead, I was told to “wait 48 hours” for a response. By the time they got back to me, the shoes in my size were no longer available — exactly what I had warned them about.

Yesterday at midday I sent another email, but again: no answer at all. For a company this size, making customers wait days while ignoring urgent issues is totally unprofessional.

Customer service this slow is unacceptable. Never again.La Redoute lost a customer. If you care about service, I suggest shopping elsewhere.

I ordered a suede trenchcoat. Nice color and nice shape. But it was terribly wrinkled when it arrived. I thought the wrinkles would disappear by hanging the coat for several days, but no way. Cost me another 67 euro to have the coat steamed. Hope they will give me 67 reduction for this trouble. Looks very cheap to wear a wrinkled coat!

Bought the Thai Futon sofa bed. Firstly, it’s advertised making it seem like it is the whole bed. Turns out we paid 240 CHF for only the mattress. Then had to pay an extra 170 CHF for the frame. It’s quite poor quality for such a high price. Secondly, there was no tracking. Original date came and went, the mattress came over a week after we first expected it. The colour is nice but for that price we would never have bought it.

Returns process is awful.
I have been informed that it can take up to FOURTEEN days for an order to be returned to their UK warehouse.
Once received you have to wait up to TEN days for a refund.
So OVER 3 weeks in total - appalling.

Won’t be buying from La Redoute ever again.

I ordered a cap from the website on Sunday and via DPD it arrived on Wednesday (Switzerland). Reading the comments here I was skeptical if it will arrive, because I didn't get the tracking info until today, when it got to the DPD distribution center.
But all good, cap got shipped out in 3 days.

I used to order baby clothes from them I had never had any problem until recently when I purchased 2 furniture. One of them never arrived. The tracking number always stated that it is still with them but nothing more.. contacted the customer service by email,I have never received a reply just a confirmation email that they are processing my request. Then I sent WhatsApp messages where the robot confirmed that indeed i have never received the package ( very helpful) ..also called the customer service,after several attempts the lady on the phone promised that I get back my money within 2 working days. Never happened! And now after a month when I threatened them with legal action suddenly the money was on my account the next day. I am beyond disappointed! I don't understand that in 2025 they allow to operate with such a horrible customer service!

I have ordered two weeks ago and the delivery was one week. So they asked me to pay in advance and i foolishly did and got a confirmation! that was it. never heard of them and cant contact them! i have no idea when they will deliver my tv stand and when I write them no one answers. why do you have a customer service!!! It already scares me how I would deal with them if the item has a problem!

Multiple emails were ingnored regarding a faulty bed that they sold us, causing my pregnant wife to sleep on a couch for over a month.

They also suggested that my wife dismantle the bed and send it back, with no regard for her her physical state or the safely of the baby.

1.5 months later we have still not received any compensation (that was offered)

Emails are being ignored.

Terrible company

Well I order 19 Nov and arrived as 23 Nov which is ok ,but not ok was I order 6 items,but one I didn’t get which was pillow cover which I already paid 19.95 fr,I check throughly after iam very much disappointed and I send email to customer service with photos,but didn’t get answer till now or didn’t went mail??please let me know how can my money back these one item?it was my first order .😔

La Redoute has low customer service standards. They provide insufficient info and then are surprised why customers are upset. They recently provided me a POST OFFICE returns label for a return that was supposed to be free. They mentioned at some point that I could return the item at some kiosk but that was said casually without providing important context. So I took that parcel with the POST OFFICE label provided to the post office and they made me pay nearly 10fr for the return. I raised that with LR for refund as I thought they made a mistake and they refused. Turns out that that POST OFFICE returns label only is free when returning at some kiosk which is A CRUCIAL PIECE OF INFO LR failed to highlight. Be mindful when you deal with them cause they will not provide you all the info and then won’t support.