Bagaren och Kocken Reviews 

You replying here but not on your emails considering my case? Let me remind you that it has been nearly a month and i still didnt get what i paid for.

I would also like to remind you about all the extra inconvenience you caused as you sent a damaged product and then you another one to completely wrong adress.

Probably the only company that I've dealt with that doesn't follow the National Board for Consumer Complaints (ARN - Allmänna reklamentationsnämnden). Unfortunately, I had a problem with a product from day one, I tried to contact them and they just ignored me. They didn't accept that it was a faulty product.

Fast delivery, but the mounting screws were missing. What really brings the rating down is the substandard customer service. Our product is currently unusable, and it takes over four days to get an email response. When they finally reply with a question, it takes another four days for them to get back to us after we’ve answered—it's completely unreasonable. We're only missing about 4 screws; surely it shouldn't be this difficult to just send them out without these long-winded email chains? Honestly quite disappointed.

So disappointed in dealing with this company. Upon struggling with the Website due to not being able to change Invoicing address for buisiness's I requested to place an order through customer service. It took 10 emails from me and 5 from your company to get this resolved just so I could spend money at their company. Honestly I don't generally write reviews or send feedback but this company inspired me to do so. I cannot think of a time when I have had worse service. After all this because it took over 2 weeks to get this completed and one of the products the knife sharpening was 500kr dearer even though I explained this should be the original price due to you guys taking so long to process a simple order.  Avoid this company if you require any actual service

Ordered a pizza oven and it was shipped outside the advertised time frame resulting in arriving while i was abroad. This is now sent in a package center 20km away and postnord wants money to bring it back. I was not given the option to change the date ahead since ''the date was locked'' from BK.

Very disappointed, i bought a Smeg blender and before garanti was due started leaking , i contact customer service and rhey were very slow and kept asking for pictures and stupid questions, I sent pictures but i didn't get any info about if i was getting money back or If I should send the blender. It was really bad product for the money I payed. No more Smeg abd no more Bagaren och Kocken!

I was satisfied with the purchase of this product and the way it was delivered.

You can't order from eshop without norwegian phone number. WTF?

Very good product. The mandolin has good angled grip for easy slicing.

Such a good response rate.

Needed to make warrenty claim on a kitchen aid stand mixer. I was told to deal with KitchenAid's maintence subcontractor directly as it will be 'easier for me'. B&K have the item in stock. They should just replace the item directly if it's eligible for a claim then have an agreement in place with KitchenAid to get their compensation. Always try to make the customer experience as smooth as possible, even if it's more work for you. Otherwise I might as well just buy from KitchenAid directly as you add no value to my experience as a reseller.

Everything is ok.

There was a missing part i the box. One call to custumer service, and it was solved

I was very shocked to receive a quite large box which was very unnecessary to carry the rubber kitchen spoon which I had ordered. Please can you reconsider your packaging system so that the planet is not being further destroyed but such unnecessary wastage? Thank you!

Purchased a defective item, returned it hastily on Nov 27th and despite having contacted the customer service have yet to receive a reimbursement. This is the second time, I've had issues with this company.

I purchased a KitchenAid coffee machine from Bagaren och Kocken, and it didn’t work from the start—the water wouldn’t even go through the machine. I contacted customer service immediately, requesting a replacement, as it was a brand-new, non-functioning product. Instead of helping me directly, they made me fill out a form (which didn’t work properly) and insisted I file a claim with KitchenAid.

Despite repeatedly explaining that I simply wanted a replacement for a product that had arrived faulty, they refused to help and wouldn't offer an exchange. Their insistence on repairs for an unused, defective item is absolutely unacceptable. Would not recommend their service based on this experience.

I received a good product, no complaints. But this 'please rate us' email is annoying. I've never asked for it and you are flooding my inbox with spam. You've got to figure out a better way of evaluating your service, which doesn't disturb and frustrate your customers. So as a principle I always give 0 star reviews to these emails, and write this explainer.

Great product, good price, fast delivery!

I have bought many things from you over the years… happy with all except the Magimix 5200xl. Used it about 10x now and I can safely say that it sucks. Worst food processor I’ve ever owned. I would love to return it and buy a different one from you if you’d allow that.

I bought knives from you Satake, but part of the knife broke when I cut the meat , I'm very sad.