Bagaren och Kocken Reviews 

9,305
•
TrustScore 3.5 out of 5

3.7

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Rated 4 out of 5 stars

Update: After reaching out to Petter, all was resolved and I received great customer service. Original: Sent wrong product, sent no receipt for the product. Claims form on the website does not work... See more

Company replied

Rated 3 out of 5 stars

Needed to make warrenty claim on a kitchen aid stand mixer. I was told to deal with KitchenAid's maintence subcontractor directly as it will be 'easier for me'. B&K have the item in stock. They should... See more

Rated 3 out of 5 stars

I was very shocked to receive a quite large box which was very unnecessary to carry the rubber kitchen spoon which I had ordered. Please can you reconsider your packaging system so that the planet is... See more

Company replied

Rated 4 out of 5 stars

Can’t say I can recommend this company based on the speed and quality of their customer service. They did not deliver 4 of the 8 beer glasses and the Custer service has a response time of up to 4 d... See more

Company details

  1. Kitchen Supply Store

Written by the company

Bagaren och Kocken är en av Sveriges största nätbutiker inom köksmaskiner och köksredskap och har spridit köksglädje sedan 2005. Vi jobbar för att du ska kunna förverkliga dina köksdrömmar och lyckas i köket. I vårt sortiment hittar du produkter som gör matlagning och bakning enklare och bättre, med fokus på kvalitet, funktion och design.


Contact info

3.7

Average

TrustScore 3.5 out of 5

9K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 week

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3.7

All reviews

(9,305)

160 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don't buy from this website

Don't buy from this website. They don't take complaints seriously and give weird solutions to get rid of a faulty product. Wasted my money completely.

30 May 2022
Unprompted review
Bagaren och Kocken logo

Reply from Bagaren och Kocken

Hi Kanika

Thanks for your review.
We are sorry to hear that you are unhappy with our service.
If you want to be kind and come back with your order number to me, we will check the case

Email me at:
josefine.wollberg@bagarenochkocken.se

Mvh Josefine BOK

Rated 4 out of 5 stars

Slightly slower delivery than usual...

Have used this company in the past and it has been brilliant, especially when you need something quickly. Unfortunately delivery time took 8 days this order for an item which was in stock so slightly disappointed. Also, shipping label was just stuck onto the product box and sent rather than packaged in a seperate box but luckily no damage to the product or box and the postage label came off without too much damage (it was to be a gift!). Despite these minor issues, I would definately order again as the prices are unbeatable and usually the service much quicker.

18 May 2022
Unprompted review
Rated 5 out of 5 stars

Satisfied

Two orders: once a pan and once a raclette. Both times quickly arrived, products are working and not damaged. Will always order again!

8 January 2022
Unprompted review
Rated 1 out of 5 stars

Unfortunately I cannot give 0 stars so…

Unfortunately I cannot give 0 stars so I had to give 1.

Just bought two expensive knives and received them 23/12/2021.

After they had been used for a week the biggest knife had to be sharpened using an iron. Takes only 2 seconds.

The sharp edge of the knife broke off three places and after contacting you, you tell me I have done it the wrong way and will not replace the product.

I have ironed all my other knives for years and years, and even the cheapest ones don’t break down.

I’m very sure NEVER to buy anything from you anymore and I will recommend all to stay far away from this company

6 January 2022
Unprompted review
Bagaren och Kocken logo

Reply from Bagaren och Kocken

Hello,

Thank you for choosing to share your shopping experience with us here at Trustpilot.

We always go through our complaint matters carefully and consult with the manufacturers.

But if your complaint has been denied, I am sure that our complaints department has had grounds to do so.

Regards Petter BoK

Rated 5 out of 5 stars

Excellent and fast service

Excellent and fast service. Bought several times from them, they missed one item once, but worked immediately to ship a new one right away.
Will buy from them again for sure.

27 October 2021
Unprompted review
Rated 1 out of 5 stars

Misleading delivery time. Messed up with my party.

Bought a product 1 week ago. Delivery date was between 1 to 4 days and the product hasn't even left the store yet. Disgusting. I needed it for a party and it will not arrive in time.

9 September 2021
Unprompted review
Bagaren och Kocken logo

Reply from Bagaren och Kocken

Hello,


Sorry you did not receive your products yet.
We are just moving our warehouse and I regret that this information did not reach you.

But if you contact us again, I'm sure we can give you an update on when or where your order will be sent.

MVH Petter BoK

Rated 2 out of 5 stars

It took couple days so they can finally…

It took couple days so they can finally pack it send it. Then i get message from postnord that my package is waiting but it wasn. Another day sms with same message but package still wasnt there. Then i found it in another pick up point. But at least i receive my stuff.

1 June 2021
Unprompted review
Bagaren och Kocken logo

Reply from Bagaren och Kocken

Hi David,

Thank you for choosing to leave a review with us.

We have had some problems with our freight forwarder regarding the SMS notification. But this is now resolved and I'm sorry you were affected by this.

But nice to hear that this is now solved for you.

Rated 2 out of 5 stars

Box arrived half broken-no return label

Box arrived half broken. Pan sticked out of the box. No return label available in the box. So dont really know how to proceed in order to return one of the items.
Website is nice and user friendly, however I dont know If I would shop from them again.

10 February 2021
Unprompted review
Bagaren och Kocken logo

Reply from Bagaren och Kocken

Hey Stefano,

Thanks for contacting us.

I am sad to hear that your order arrived in the condition it did. Of course it should not be like that.

We do not send returnlabel or orderconfirmation with the package to be more environmental friendly and also to have contact with the customer to make it easier for us to fix the problem.

If you have not yet gotten into contact with our customer support i would reccomend you to contact them on kundservice@bagarenochkocken.se or if you could make a case on our website through the following link https://bagarenochkocken.se/service/.

Hope we can fix this for you as soon as possible so you can use and enjoy the product as intended.

Kind regards,

David. Bagaren och Kocken.

Rated 5 out of 5 stars

Shopping was OK.

Shopping was OK.
I don't like that they are instructing me to give a "positive and constructive opinion" on this website. If a person is angry or had a bad experience, they must be allowed to complain and write about their frustration and disappointment, as long as they are respectful.

26 January 2021
Unprompted review

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