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The website said the pre order would ship at the beginning of December (for Christmas) and if delayed a refund would be offered. The shop app tracking said it was being processed, then it said shipped, then it said awaiting data, then back to being processed. I enquired with customer service a month after the order and said if it still hasn't shipped i.want them to honor their website communication and give me a refund. They answered quickly (which was good), explaining that it still hadn't shipped and just ignored my request for a refund, thanking me for my patience. Frustrating. They directed me to expected delivery dates that they had changed since my order, as if that validated the delay. Update: 2 weeks and 2 emails later, they gave me a full refund. So that's something and got them a star back. A shame, my daughter loves these toys and the Dandy's World game. Amazon is saturated by copies of these toys and we try and support the developer by paying more, plus shipping and import taxes, but they drop the ball on their customer service communication, expectation management and supply organisation. Feels very amature.

Needed to make warrenty claim on a kitchen aid stand mixer. I was told to deal with KitchenAid's maintence subcontractor directly as it will be 'easier for me'. B&K have the item in stock. They should just replace the item directly if it's eligible for a claim then have an agreement in place with KitchenAid to get their compensation. Always try to make the customer experience as smooth as possible, even if it's more work for you. Otherwise I might as well just buy from KitchenAid directly as you add no value to my experience as a reseller.

Customer service is terrible. No answer on the customer service number after 30min. We have completed 3 intensive courses, One at stage 1 and two stage 2 in Täby. The intensive courses for kids are 30min each over 5 consecutive days, with about 8 children and two teachers. They don't develop the course during the week with the same daily schedule that doesn't focus on technique but more on play. Also the course is limited by the least capable child in the group. Each kid gets 5min or less of teacher focus. Also they have an anti-customer cancellation policy, only refunding within the legally required two weeks for online purchases. Teachers are young and about half I would say are unengaged or uncomfortable around younger children.

Rotten vegetables. Bread 4 days old but still within sell by date. Other items far along towards sell by date which decreases my shelf life and results in waste. Contacted customer service and they tried to get me to do the complaint through an automated process which wasn't very customer oriented as I was already in the chat. Sent picture of rotten food and they agreed to refund the purchase price. I asked them to refund the service fee as the service was bad. They said no, we don't do that. Offered a 50kr store credit but I won't use the service again. They pass on the consequence of their poor stock management to the customer. Not good.

Very slow delivery after ordering on 12th Dec. No status updates.
Poor customer service experience after emailing a few days before Christmas about status (20th). They replied and said 'yes, your delivery is due today, hopefully you get it before Christmas'. No tracking id, no more detailed information so I could decide on whether to buy substitute gifts. Disappointing. It never arrived and hasn't been sent yet as far as I can tell. Will cancel order and won't use again.

Slow delivery with limited updates on status.

Mixed opinions on Lauritz. They are sloppy with lot descriptions often, which can be misleading and time wasting. Though customer service is very good and all my problems have been resolved eventually. Shipping with Lauritz partner to SE can be expensive from DK as they don't allow combining multiple lots.

Fast delivery. Good prices for well known brands.

I'm not sure how a company can say it puts the customer first when it sells PS5's for twice the RRP that reputable retailers stick too. I can't imagine Sony would continue to supply a retailer that resells double over RRP, which would mean they buy the consoles from other retailers, competing with us, their potential customer, then scalp them back to us. No integrity.

I ordered on 1st January and still have not received the order. I contacted customer service and after navigating the first generic bot reply they just said they dispatched it, washing their hands of the problem. The courier tracking just says 'there is a problem with your order'. Poor customer service. Lack of customer centric approach. Also they send a news letter email every day, which is kinda ridiculous. I will not order from them again.

Added: i didn't get a response when i emailed the address in their reply below either 😐. Though the package did arrive to my surprise, over 3 months late.

I ordered 2 pairs of B&W headphones as Christmas presents during the 2020 black friday sale. They were not in stock on the website but the site said they would get delivery from manufacturer withing 5 days. After i ordered this changed to two weeks. I contacted customer service and they said they would receive the same headphones in 2 other colours by 18/12. I rang thomann customer services and asked them to change the colour so I could get them before Christmas. They said no, they couldn't discount the other colours even though on black friday they were all the same price. They said they would get them in stock 08/01. I contacted customer service again then and they changed the date to 25/01. I contacted them again on the 25th and they changed the date to 05/02. During this time the product page showed deliver within 3 days or 1 to two weeks (it kept changing with no obvious connection with the delivery dates i was told about by customer service). No proactive information from thomann CS. Their replies by email were short and didn't answer my questions, just gave a new date. No attempt to honour customer promise and find a way to complete the order with a different colour that has been in stock for weeks. Poor customer experience overall.

Update: Headphones arrived eventually. They were a good price but not worth the fuss.