Shipping to Switzerland was slow but packages arrived intact. One item, an expensive trash bin had a defective latch and customer service wanted photos of it. Thing is, the latch looked fine but simpl... See more
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See what reviewers are saying
This has been the first time ordering from Nordic Nest from within the UK. I have read some terrible UK based reviews ok Trust Pilot and was a bit hesitant whether I should actually give it a go. I’m... See more
I have purchased a seat cushion but it does not hold on the chair as the snaps constantly open. I have contacted the customer service and they have quickly responded and resolved my issue by offering... See more
Bought a set of Georg Jensen cobra candle holders. The price was good, service fast , the items were packed well ( aided by high quality Jensen primary box, and very heavy duty Nordic Nest outer box)... See more
Company details
- Home Improvement Store
- also in
- Decoration and Interior Design Store
- Furniture Store
- Kitchen Supply Store
- Lighting Store
- Outdoor Furniture Store
About Nordic Nest
Written by the company
INREDNING, MÖBLER & DESIGN ONLINE – FÖR HEM ATT ÄLSKA
Med passion för skandinavisk designtradition och livsstil vill vi hjälpa dig skapa ett hem att älska. Varmt välkommen in till oss där du hittar över 30 000 design- och inredningsprodukter från fler än 200 varumärken som exempelvis ferm LIVING, &Tradition, Mateus, Rörstrand, Iittala, String, Marimekko, Broste Copenhagen och HAY.
Design för alla rum & stunder
Vi vet att ett hem byggs upp med tiden, pinne för pinne. Därför hittar du design hos oss för alla rum i hemmet och för alla livets stunder. Oavsett om du letar efter en tidlös present, om du vill förnya ditt hem inför en ny säsong eller letar efter nya middagstallrikar – så är du välkommen att boa med oss.
Låt dig inspireras av ett utbud som bjuder på alltifrån tidlösa klassiker till trendriktiga nyheter. Hitta din nya favoritmugg till morgonkaffet, drömlampan, den perfekta vasen eller mjukaste mattan – stort som litet, låt ditt älskade hem ta form hos oss.
Contact info
Stämpelvägen 3, 394 70, Kalmar, Sweden
- 0480449920
- info@nordicnest.se
- www.nordicnest.se
4.5
Excellent
79K reviews
Asks customers to review
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Slow delivery
Ordered on 26 October. It's now 4 November, and apparently my order hasn't even been dispatched yet.
No updates, no estimated delivery date, no explanation for the delay.
In this day and age, online orders should generally be delivered within a week. At the very least, customers should be kept informed if there are delays.
Not exactly a confidence-inspiring shopping experience. Hopefully, I'll eventually receive the items I've already paid for.
4 November 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
3 of 10 chairs delivered after a year; constantly 5-7 days delivery time
We ordered 10 Hans K chairs from Nordic Nest in November 2025. It is now November 2026. We have received three.
Two chairs came in December 2025. We were told the rest would follow "in a few months." Then the delivery date slipped again and again. Each promise was broken.
In August 2026, we were told a shipment was coming. One chair arrived. One.
Seven chairs are still missing. The latest message says delivery in "5–7 days." We have heard the same line for months. We no longer believe it.
The result is a dining room with three new chairs mixed in with our old ones. We paid for a full set. We have a mismatch.
A company that cannot deliver in twelve months has a serious problem. A company that keeps giving dates it does not meet has a bigger one. Honest updates would have cost nothing. We got neither honesty nor chairs.
Do not order backordered furniture from Nordic Nest unless you can wait a year, or never receive your goods.
28 November 2025
Unprompted review
Reply from Nordic Nest
Dear Customer, thank you for your review, and for explaining so clearly what this has been like. We are sorry about the long wait for your chairs, and we understand how frustrating it is to have a mismatched dining room when you paid for a full set. We also understand that changing delivery updates have made it harder to know what to expect. We can see that you have already been in touch with our team, and we will contact you by email directly to make sure that you get further help.
Best regards,
Carla, Nordic Nest
Great product and great service
5 October 2026
I ordered a lamp on the 8th of August
I ordered a lamp on the 8th of August, full payment was taken and as at the 27th of October i still have not received the item. Money should not be taken until the item is confirmed as being in stock and ready for dispatch. Communication has been poor and im the one who has had to chase for updates.
27 October 2026
Unprompted review
Reply from Nordic Nest
Dear Customer, Thank you for your feedback.
We're very sorry for the long wait for your lamp and that you had to reach out to us for updates. We've shared your feedback about communication and payment with the relevant department. If you have any further questions about your order, please feel free to contact us at info@nordicnest.com.
Wishing you a lovely day! Best Regards, Carla, Nordic Nest
Good price
Good price, delivery okay, after-sales service is not okay
2 September 2026
Unprompted review
Reply from Nordic Nest
Dear Customer, Thank you for your feedback.
We’re glad you were happy with the price and delivery, and we’re sorry that our after-sales service didn’t meet your expectations. If there’s anything we can still help you with, please contact us at info@nordicnest.com.
Wishing you a lovely day! Best Regards, Carla, Nordic Nest
Delivery very poor
Charged a premium for swift delivery, which didn’t happen. Item dropped over our gates late at night in pouring rain and left lying there all night totally soaked but fortunately undamaged.
Some premium delivery I don’t think !
22 October 2026
Unprompted review
Reply from Nordic Nest
Dear Customer, Thank you for your feedback.
We’re sorry that your delivery didn’t go as expected, especially after you chose a faster delivery option. We’re glad your item arrived undamaged, but we understand this wasn’t the experience you paid for. We’ve shared your feedback with our logistics team. If there’s anything we can do to make your experience more positive, please contact us at info@nordicnest.se.
Wishing you a lovely day! Best Regards, Carla, Nordic Nest
Reply from Nordic Nest
Dear Customer, Thank you for your feedback.
We're sorry that you received soup spoons instead of the table spoons you ordered. We understand how disappointing it is when an order doesn't match what you expected. Please register a complaint through our returns portal here: https://www.nordicnest.se/kundservice/registrera-retur/, and we'll help you get it sorted as quickly as possible.
Wishing you a lovely day! Best Regards, Carla, Nordic Nest
What you can't see could be defective
Shipping to Switzerland was slow but packages arrived intact. One item, an expensive trash bin had a defective latch and customer service wanted photos of it. Thing is, the latch looked fine but simply didn't latch onto the base, so the bin lid refused to remain closed. Nordic Nest was flooded with chats and calls so, they took their sweet time responding but the manufacturer was easy to reach and responded within 10 minutes with a link to a replacement latch costing under 4 EUR. As a customer of NN you have a choice... wait for them to figure things out or, simply order the replacement part and save hours of time and chitchat. Guess which option I chose and why I thought you should know about it here.
8 October 2026
Unprompted review
Reply from Nordic Nest
Dear Customer, Thank you for your review.
We’re glad your packages arrived intact, but we’re sorry about the slow shipping and the defective latch on your bin. We apologise that it took us so long to respond, and we understand why you chose the quickest route to get it fixed. A photo isn’t always enough to show a fault like this, and we’ve passed your feedback on to our team. If you’d like us to look into the cost of the replacement part, please email us at info@nordicnest.com or register a claim here: https://www.nordicnest.com/customer-service/returns/
Wishing you a lovely day! Best Regards, Manda, Nordic Nest
I ordered mid August and not received…
I ordered mid August and not received order. Have chased repeatedly but still no delivery Telephone number is unresponsive
Strung along by AI assistants and no goods ever delivered
Replies sent in Swedish
Update They have now responded and items are being despatched . Good product offering but delivery times need to be more realistically explained before orders placed
7 October 2026
Unprompted review
Reply from Nordic Nest
Dear Customer, Thank you for your review.
We’re sorry your order took so long to arrive, and that it was hard to get a clear answer from us along the way. It’s also not good that you received replies in Swedish, and we apologise for the frustration. We’re glad your items are now on their way and that you like our product range. You’re right that delivery times should be explained clearly before an order is placed, and we’ve passed your feedback on to our team. If there’s anything else we can help with, please email us at info@nordicnest.se.
Wishing you a lovely day! Best Regards, Manda, Nordic Nest
Didn’t deliver full order
Poor communication, slow to deliver and only delivered one of my chairs ordered. They refunded promptly but I didn’t want just one chair!
10 September 2026
Reply from Nordic Nest
Dear Customer, Thank you for your feedback.
We're sorry to hear that your order didn't go as smoothly as it should have, and that communication along the way fell short of what you'd expect from us. We can understand the frustration of receiving only part of your order and not getting the full outcome you were hoping for, even with the refund issued promptly. Your feedback is valuable in helping us improve, and we'd welcome the chance to look into this further with you.
Please don't hesitate to reach out to us at info@nordicnest.com so we can assist you directly.
Wishing you a lovely day! Best Regards, Carla, Nordic Nest
New goods or open box?
I bought a Zwilling fish cutlery set from them. The package arrived in reasonable time but I found the Zwilling box inside the postal package was opened and the cutlery was loose and bouncing around. Not really acceptable. Avoid.
2 October 2026
Unprompted review
Reply from Nordic Nest
Dear Customer, Thank you for your feedback.
We're sorry to hear that the Zwilling box arrived open with the cutlery loose inside the package. We understand that's not an acceptable experience for a product like this.
Please reach out to us at info@nordicnest.com so we can look into it, or register a claim here: https://www.nordicnest.com/customer-service/returns/
Wishing you a lovely day! Best Regards, Carla, Nordic Nest
Avoid if you live in the UK
I bought a blanket for £88 when I tried to return it the postage was £28 and the custom’s charge was £30. I would absolutely avoid this company if you live in the Uk. Impossible to get through to their customer services as well; emails are not responded to and the phone is never answered
19 September 2026
Unprompted review
Reply from Nordic Nest
Dear Customer, thank you for your review. We're sorry to hear about the return costs and the trouble reaching us. We can see you're already in touch with our team about this — if you have any further questions, please don't hesitate to let them know.
Best regards, Carla, Nordic Nest
AVOID - cheap quality, scam prices, and scam returns
AVOID - they charge £60+ for this product: iris hantverk dustpan and brush
The pictures make it look solid, heavy wood. A broom that would last a lifetime. But once it arrives, you realise it’s a cheap flimsy broom that feels like a child’s toy. Something you could buy in Ikea for £10
And the worst part is, you pay to ship your return back despite being scammed! Meaning you will spend half the cost of the item just to get your money back!!
Also customer service still haven’t even responded to my return request! Disgusting
Total scam company avoid!!
17 September 2026
Unprompted review
Reply from Nordic Nest
Hello, thank you for sharing your feedback. We are sorry to hear that you are not satisfied with your experience and understand that you would like your concerns to be addressed. We will contact you to follow up on this matter and ensure that your feedback is taken into consideration.
Wishing you a nice day!
Kind regards,
Carla, Nordic Nest
Bought a Staub cast iron pot with a chip
Bought a Staub cast iron pot. Delivery etc. was ok. When I opened the box and did a general check, I found a chip on the rim with the grey metal exposed. Contacted the customer services but they said it’s due to production variation and refuse to replace it. How on the earth is that a production would make a chip on the pot? I am now in a difficult situation where if I return it, I would need to return it to Sweden and cost is high or accept it with that chip and hoping the chip won’t go worse.
8 September 2026
Unprompted review
Reply from Nordic Nest
Dear Customer, Thank you for taking the time to share your feedback. We understand your concerns regarding the appearance of your item and appreciate you bringing this to our attention. We would like to look into your experience further and will contact you directly to follow up and assist you.
Wishing you a nice day!
Best Regards,
Carla, Nordic Nest
Highly recommended
Fantastic service. I have ordered from them twice, and both times the products were shipped very quickly and arrived well packaged. They also have the best customer service of all the designer resellers I have tried. Support is fast and responsive, and when I returned a lamp, my refund came through without any hassle. Highly recommended!
3 February 2026
Unprompted review
A poor first experience: important conditions revealed after signing up
I joined Nordic Nest’s loyalty programme specifically for the advertised €5 welcome discount. No minimum spend was stated alongside the offer, and I could not find one in the membership terms either.
Only after registering did I receive an email explaining that the discount required an order over €50, with additional product exclusions and just one week to use it.
A minimum spend is an essential condition that should be clearly disclosed before someone signs up, not afterwards. This felt misleading and left me with a poor first impression of the company.
Nordic Nest should make these restrictions clear upfront and honour the advertised €5 discount without the undisclosed minimum spend.
UPDATE: Nordic Nest gave answer to this Trustpilot review BUT they haven't this replied my email regarding to this issue.
6 September 2026
Unprompted review
Reply from Nordic Nest
Dear Customer, Thank you for your feedback.
We’re sorry for the confusion and disappointment regarding the terms of our welcome discount. We completely understand your point that important conditions, such as a minimum spend and product exclusions, should be clearly communicated before signing up for the loyalty programme.
We appreciate you taking the time to highlight this, and we will share your feedback with the relevant team so we can review how the offer and its conditions are presented. We always want our communication to be as clear and transparent as possible, especially when it’s a customer’s first experience with us.
Wishing you a lovely day!
Best Regards,
Carla, Nordic Nest
I would avoid this company if you live…
I would avoid this company if you live in the UK. Ordered a pan which unfortunately doesn't work on my hob. You would have to pay for your own return + fees. Paid £106 and return would cost over £60. Have ordered from many international firms and never had issues with returns. Avoid!!
27 August 2026
Unprompted review
Reply from Nordic Nest
Dear Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear that the pan was not compatible with your hob and that the return cost was disappointing. We understand that this can be frustrating, especially when ordering internationally.
Thank you again for sharing your experience with us. Your feedback is valuable and helps us continue to improve our service.
Kind regards,
Carla, Nordic Nest
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