I ordered boots on sale, once I received boots I saw they were clearly used. Likely why they were on sale. I returned them due to them being in a bad state. I then got an email that they rejecte... See more
Company replied
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See what reviewers are saying
The delivery is very fast and good. But receiving the refund after returning items isn't that good. With other webshops I get the many back within 2 days and here it almost always takes 2 weeks. which... See more
Company replied
It was easy to find the information I needed on the product I wanted to buy. Transparency is important to me and I felt that Omoda gave all info needed, reviews, productinfo, pictures etc. all easily... See more
Company replied
I had ordered some shoes 👟 and they were delivered the very next day. I am very happy with the shoes and delivery 🚚 within one day was absolutely great. Many times I don't even find that necessary b... See more
Company replied
Company details
Written by the company
Omoda: dé inspirerende fashionretailer van Nederland! In de onlineshop vind je oneindig veel inspiratie en scoor je jouw complete outfit. Kleding, schoenen, tassen en accessoires zijn er voor hem, voor haar en voor jóú. Omoda B.V. is een Nederlandse fashionretailer die in 2000 werd opgericht. Het familiebedrijf uit Zierikzee heeft 28 winkels in Nederland en een vestiging in Antwerpen en richt zich daarnaast op online verkoop van kleding, schoenen, tassen en accessoires in Nederland, België, Frankrijk, Duitsland, Oostenrijk en Denemarken.
Contact info
Ruigendijkweg 1, 4301 RX, Zierikzee, Netherlands
- 0111410044
- webcare@omoda.nl
- www.omoda.nl
3.2
Average
27K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shoes dirty
I ordered a pair of shoes. When received, the shoes were dirty.
I didnt expect this from this company. I sent the shoes back
13 June 2022
Unprompted review
Reply from Omoda.nl
Hi Jasper, My apologies for receiving shoes that where all dirty. That is not the way we want to send orders to customers. Have you also been in contact with our Customer Service? Regards, Kristel
Very beautiful shoes from beau and…
Very beautiful shoes from beau and quick delivery with a nice bag
10 June 2022
Unprompted review
Reply from Omoda.nl
Hi Piet, thank you for your five star review. Regards, Renée | Omoda
Fast delivery and almost immediately…
Fast delivery and almost immediately refund for my returns. Really good, thanks
6 June 2022
Unprompted review
Reply from Omoda.nl
Hi!
Thank you for your review.
I am happy to hear that you are satisfied with us.
Have a nice day! :)
Kind regards, Liesmijn | Team Omoda
Didn't received nothing.....
29 May 2022
Unprompted review
Fast delivery and great online shopping…
Fast delivery and great online shopping experience! Excellent service!
24 May 2022
Unprompted review
Reply from Omoda.nl
Hi Eddy! Thank you for your fedback. Good to read that you are happy with the service we are providing. Regrads, Kristel | Team Omoda
Ordered on Sunday and delivered on…
Ordered on Sunday and delivered on Monday. So very quick delivery!
20 May 2022
Unprompted review
Reply from Omoda.nl
Hi Kylie,
Thank you for sharing your 5 star review.
Regards, Renée
User-friendly website
User-friendly website, easy payment and quick delivery. The products were received as advertised. Very happy with my purchase and the Omoda variety.
19 May 2022
Unprompted review
Reply from Omoda.nl
Thank you for your nice review!
I hope you enjoy the purchase.😄
Regards, Claudia | Team Omoda
Inspiring dress
I bought this dress from Omoda, in an appealing colour (to me at least) and it fitted! perfectly actually, I had to iron it, so the packing material was not ideal I suppose, it came in just a plastic bag. And than last night I wore it during the party, that I had bought it for, we danced, and yes perspired, but I got SOAKED....from sweating...so I guess the material is not very skin friendly. And I cannot return it , I assume because it had marks of my sweat all over it. Sooo disappointing........what to do now?
15 May 2022
Unprompted review
Reply from Omoda.nl
Hi Janny,
thank you for sharing your review.
Sorry to hear that you're not happy about your new item and delivery. Could you send me your order number and pictures of the dress to contact@omoda.com?
I'd like to help you further by mail.
Regards, Renée | Omoda
Fast delivery and easy to return.
5 April 2022
Unprompted review
Reply from Omoda.nl
Hi Lennart, thank you for your five star review! Regards, Renée
User-friendly website
User-friendly website, easy payment and quick delivery. The products were received as advertised. Very happy with my purchase and the Omoda variety.
17 March 2022
Unprompted review
Reply from Omoda.nl
Hi Theresa, thank you for your feedback. It is really nice to read you are really satisfied about our products and our delivery. We hope to see back soon! Regards, Kristel
Fast, good quality and price
User friendly website, fast delivery and good prices
12 March 2022
Unprompted review
Reply from Omoda.nl
Hi Nick, thank you for your five star review! Regards, Renée | Team Omoda
Delivery was delayed and delayed again
Delivery was delayed and delayed again. After 3 days i finally received my clothes
11 March 2022
Unprompted review
Reply from Omoda.nl
Hi Lotte, thank you for your feedback. What a pitty to read it took 3 days before your clothing was delivered. In some cases this can happen due to different circumstances in ur warehouse or maybe at DHL. My apologies for the delay. Regards, Kristel | Team Omoda
Reply from Omoda.nl
Hi Frances! Thank you for your review! Kind regards, Liselotte | Team Omoda
Je n'ai jamais reçu ma commande alors…
Je n'ai jamais reçu ma commande alors que je l'avais payée bien sûr. Et lorsque j'ai fait une réclamation voici le mail que j'ai reçu :
We received your return with the order number: 24939270 The refund amount will be refunded within three to five business days to the account you paid with.
PROBLEME (!!) : je n'ai jamais reçu l'article et donc je ne l'ai JAMAIS renvoyé.
Site à éviter : arnaque !
16 February 2022
Unprompted review
Reply from Omoda.nl
Bonjour,
Thank you for your review. I'm sorry to read that you did not receive your package. Today we have received the package and refunded the money back.
I can't tell you why we have received your package return. Maybe something went wrong during the sorting in the warehouse of Bpost.
My apologies that this has made you feel scammed. I see that you have been in contact by email with my colleague. I think there is a miscommunication. I'm sorry about that!
I will respond to your email.
Kind regards, Liselotte
Quick and super
12 February 2022
Unprompted review
Reply from Omoda.nl
Thank you for sharing your five star review, Inez!
Regards, Renée | Team Omoda
Excellent service
Excellent service, fast delivery and adequate communication. Good quality of goods against fair prices.
7 February 2022
Unprompted review
Reply from Omoda.nl
Hi Adrie, thank you for your positive review. Enjoy your new purchase! Kind regards, Amber I Webcare Omoda
Fast delivery and very easy return…
Fast delivery and very easy return process
7 February 2022
Unprompted review
Reply from Omoda.nl
Thank you, Lavinia. For sharing your review with us.
Regards, Renée | Team Omoda
Reply from Omoda.nl
Hi Martine, thank you for your positive review. We look forward to see you again! Kind regards, Amber I Webcare Omoda
Extremely friendly staff members!
Extremely friendly staff members!
High quality products!!
28 January 2022
Unprompted review
Reply from Omoda.nl
Thank you Winta for your review!
Kind regards, Liselotte | Team Omoda
The best place to buy your shoes
The best place to buy your shoes - always the best offers :-)
23 January 2022
Unprompted review
Reply from Omoda.nl
Hi!
Thank you for your review.
I'm glad to read!
Kind regards, Liselotte | Team Omoda
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