Wehkamp Reviews 

We bought a side table. They sent it with short unmatching screws. I tried to file a report on their web site but it is super buggy page. It keeps throwing "• The CSRF token is invalid. Please try to resubmit the form." error. I wasted so much time for a €50 table that I regret so much. They have a useless chatbot which does nothing.

HORRIBLE customer service. i can't believe a person called Johannes even works in customer service. I am really wondering how can this company even be in business. stay away especially if you ask them to place the order on the phone. they make you use a third party financial intermediary to pay for the peroduct and then your money is gone. even if you return the product. they warranty claims, the returns, everything is just horrible. the products anyways cost more than elsewhere. there is a reason wehkamp it what it is - i'm really surprised they are in business at all. buy something on bol.com or amazon.

Ordered something on the 3rd of November, order was not delivered properly still waiting for a refund as of 12 Jan...complete amateurs

This is one of the worst customer service experiences I’ve had. My order is not arriving three weeks already, and there is no way to contact the company to investigate the issue. Being left completely in the dark after paying for a product is unacceptable. I won’t be ordering again.

i have ordered regularly at wehkamp. i find them always very fast. unlike other webshops no empty promises. within few days you have your order. and they handle appropriately upon issues.

I was very hesitant to order from this place due to the reviews. The experience was perfection. Fast delivery (delivered the day after I ordered), refund on time faster than Zalando. Sure I had to print the return label but overall great. thanks

The worst company i have ever had to deal with in the Netherlands!

Website lies about delivery times, customer service rude and unhelpful, no communication with delays on deliveries!

AVOID AVOID AVOID!!!!!

I heard a lot about the company and I was scared and hesitant, but I bought from the website and the order was excellent and very fast.

They are not returning my 59.99 euros. I’ve sent them two dhl tickets delivery personal gave me when products picked up. They refuse to pay.

I purchased a small table. delivery was delayed twice and arrived later than promised. The table itself is fine. but the wait was frustrating

I ordered from Wehkamp despite the bad reviews (as I was insured through my credit card if something went wrong).
We ordered a garden bench and it arrived within 24 hours, was easy to install, and looks exactly as described. Very happy overall.

First order with Wehkamp, and the last. Side table ordered arrived in 100 pieces. Poorly packaged and no delivery service insight. Second item should be delivered “the next day” is now 4 days ago. Still no response from Wehkamp. Sorry other parties do a much better job.

Update: After leaving a message on Trustpilote I received a phone call and was helped promptly - new product organised, refund and an extra discount. From 1 star to 3 - nevertheless the experience allover was not great but the aftercare is recommendable.

At the end of february. I ordered 4 units of L'Oréal 535 hair dyes via Wehkamp . And it seems that there is a new version of that dye because that's what they sent to me. However, on their website, they put the old version, not the new one they sent me...

In any case, I decided to use one of them and my head has itched horribly for 2 days. This has never happened to me. Since I was afraid to use the others, I reached Wehkamp to not pay for the return cost and also to get the version I bought.

They are unattainable. Speaking with Willem Alexander is easier than approaching Wehkamp's customer service. I called them, and they told me to send an email. I sent an email and chat, and nothing. Before my 30-day return period is over, I proceed with the return.
So, I give one star for the product and 0 stars for your customer service.

Non existent customer service, never received a reply to my complaint raised about missing items. Packaging super bad (box was opened already when received ) and not secure.

I've already written @wehkamp at socialmedia an email but you have not even reacted to it. A week and half waiting to get my money back. Terrible costumer service, I've no weird to express my disappointment and how much I regret using your horrible services. I don't want any vouchers; I want my money back.
My reply to your reaction: have you read my comment? I've already sent the complaint

Ordered set of items, of which one is damaged. Tried to contact customer service - after few hours spent with bots and forms, finally managed to submit mail complain. Company wanted me to return all items, instead of replacing damaged one. It was not possible as other item was already used. Moreover, they charge for returns. Not recommended at all, used to be much more worthy, but went down to level of bol.com

In one sentence: worse experience I have ever had! Avoiding this shop at any cost is highly recommended!

This is truly the WORST site ever.
Spent 1k on a garden outdoor set, everythign came broken took over a week to resolve. I ordered a couch that was in stock and checked on the status and it says out of stock. Got zero communication from them or any email saying this. I could have ordered something different in this time.

5 years ago we have ordered wehkamp loungeset Belmonte. It is really a good quality, but after sale is very bad. We have several damaged pillows and would like to replace it with new one's, most times it is possible to order a separate from supplier like any other parts.... Wehkamp phone service offered to buy a complete new loungeset, because they do not have pillows separate. Of course they do not have because it should be requested from supplier....

On April 27th, I placed an order using a €10 discount code and a €100 gift card. The items in this order, a pillow and a blanket, were supposed to receive a 10% discount plus an additional 10% checkout discount (kassakorting). The checkout discount was correctly applied to the pillow, but unfortunately, it did not apply to the blanket. I contacted customer service, and your colleague noted this issue under my order number. This additional discount should have resulted in a refund of €29.61.

Unfortunately, the order was return because the package did not fit in the delivery box recommended by DHL.

After contacting customer service, I was advised to place a new order, However, the 10% checkout discount (Kassakorting) for the blanket again did not apply, and I did not have the €100 gift card or the €10 discount. Although the first order was returned, I only received a €37 gift card in my account. I never received the €100 gift card, the €10 discount code, or the 10% checkout discount. I contacted customer service again, and was told I would receive a callback to adjust the amounts, but I am still facing an outstanding invoice of €360.89 instead of €221.28.