Paid returns, no customer service ice for damaged goods
Ordered set of items, of which one is damaged. Tried to contact customer service - after few hours spent with bots and forms, finally managed to submit mail complain. Company wanted me to return all items, instead of replacing damaged one. It was not possible as other item was already used. Moreover, they charge for returns. Not recommended at all, used to be much more worthy, but went down to level of bol.com
Reply from Wehkamp
Goodmorning,
I would like to take a look at what is going wrong.
I would like to receive the complaint by email to socialmedia@wehkamp.nl so that we can process the content of the complaint.
The complaint (or a link to this complaint), customer number and date of birth may be noted in the email.
I look forward to receiving your message.