Motel One Reviews 

I visit this hotel regularly with work and it's really hard to fault for value for money. Yes, a cooked breakfast would be lovely but it's something worth sacrificing for the amazing staff. I can not speak highly enough of them, from @enzo with his best long island iced teas and toasties to @Francesco, who is the ultimate bar tender. A real genuine guy who makes you feel forever welcome. 100% recommended

I can only speak to my own experience, which was with the Berlin and Köln locations in Germany, both were great value for money and a solid stay overall.
Special mention to the Köln location though, and specifically a staff member called Marina. My mum left her phone in the room after checkout, and Marina went above and beyond to help sort it out. She kept in regular contact with me throughout, stayed late while we worked through some email issues, and arranged for the phone to be couriered back to the UK.
That level of care and effort is rare and made a real difference at a stressful moment. Marina is an absolute credit to the company. I'll definitely be staying at the German locations again.

Stayed at Newcastle motel one, location wise it’s fantastic, staff on arrival were great, rooms a bit shoddy compared to the beautiful reception area which is very swanky! Room was clean although Carpets are a bit grubby! Another party member had issues with the door to the room it wouldn’t close in their room and they slept with the door open!! Next morning we went to grab a coffee in reception and was served by a young dark haired lady she told us to grab a drink from the breakfast section and she would charges us for what we wanted, because at this point there was a few waiting to be served, went over and the another blonde haired female staff member told us to put the mugs back she was very abrupt and rude and at one point had to remind her we were customers! If you have cctv watch it back 4th July around 9.30am No customer services skills at all! So rude! This was the only rude staff member we came across everyone else was great!

Have stayed Princes Street Edinburgh a few times. Rooms a good size compared to others have stayed in. Main issue with our most recent stay was booked a city view as like to people watch in the evening and last time had a great view of Princes Street sitting by the window but this time window raised with very deep windowsill so could only see buildings. And beds felt just a bit too firm.

Motel One - Edinburgh ("Royal") - Market st.
This is a shabby and vastly overpriced hotel. Yes, great location, it is true. But based on this first (and last) experience with Motel One, I would NEVER book this hotel chain again. Yuk.

I had a very unpleasant experience while staying at Motel One Paris Porte de Versailles. My original booking was automatically cancelled by the system because it was linked to a cancelled flight. Within minutes of receiving the cancellation notification, I rebooked the same room for the same dates at the same hotel.
I immediately called the hotel to explain the situation; however, the staff member who answered was rude and showed no understanding. When I arrived at the hotel later that day, I explained the situation again at check-in and asked whether the cancellation fee could be waived, given that I had rebooked straight away. I was told that this would be checked and that I would not be charged.
The following morning at check-out, I asked once more for confirmation. One receptionist told me that since I had not been charged by that point, there would be no additional fee. Another staff member responded in French while rolling her eyes, which I found unprofessional and uncomfortable.
Two days later, I was very surprised to see that the cancellation fee had been charged on top of the room fee, directly contradicting what I had been told multiple times by hotel staff. I also sent a follow-up email after the charge was applied but did not receive any response.
This was a business trip, and based on this experience, I will ensure that neither I nor my colleagues stay at this hotel again. Poor communication, inconsistent information, and unprofessional behaviour made this stay extremely disappointing.

Motel one Newcastle worst hotel I’ve stayed in Newcastle dirty room carpet was filthy shower just dribbling water out informed reception, got up in the morning still no shower, reception area gives a good impression but the rooms where a different one won’t be back

Turned up to find they don't even have a car park, let alone parking outside the room as is the case with every other motel we've stayed in.

Reception staff directed us to a car park down the road that cost almost as much as the room we booked.

Stayed at St Peter’s square Manchester
Nice staff
14 pounds continental breakfast expensive
All falling over each other milk should be placed as well next to tea coffee machine
No hot food
Not many tables
Had to eat off a low sofa
Clean rooms
Shower dribbled

The hotel was in an excellent location.

The wifi was excellent .

I found the beds very comfortable.

I'm surprised that this hotel chain is less heard of.

The facilities were very classy and practical .

Ok we know this is a cheap and cheerful hotel but the little things can annoy. I was staying for a business meeting the next day. I asked on check in if there was an iron in the room as I'd need to iron my shirt for the next morning. She said she would get one dropped up.
So a few minutes later an iron was dropped up to my room but no ironing board. I was in a hurry so didn't have time to wait. Silly.

Had an overwhelmingly positive experience at Motel 1, Dublin. Most central location, friendly, helpful staff, sparklingly clean, modern, stylish interior, very comfortable room with all facilities, great continental breakfast with lots of choice. All for 99e midweek.Honestly couldn't recommend it more highly.

Glasgow Motel One - good central hotel.

Terrible experience at Motel One Bremen – very rude and unprofessional staff

We stayed at Motel One Bremen on October 6th, arriving late in the evening after a long drive with our dog. At the reception, the staff clearly saw that we had a dog with us — we even asked for a bowl for him. We paid for the room at check-in, received the key, and nothing at all was mentioned about dogs not being allowed. We were told checkout was at 12:00.

The next morning, October 7th, someone knocked on our door several times. We shouted that we didn’t need cleaning and then hung the “Do not disturb” sign, hoping to finally rest. But the knocking continued. When we finally opened the door, it was (apparently) a cleaning lady who rudely told us: “Dogs are not allowed in this room, you must leave.” She was not only completely unprofessional but also kept knocking despite the clear “Do not disturb” sign. No apology, just rudeness.

At checkout, we tried to explain the situation to the receptionist, but she was equally rude, ignored our complaint, and stayed completely silent when we asked for an apology. Only when we said: “Hello? Are you just going to ignore us?” did she even react — and still with no apology.

We would not have minded paying a pet fee if there had been one, but the way the staff handled this situation was absolutely unacceptable. Instead of professionalism and courtesy, we experienced rudeness, incompetence, and complete disregard for the guests.

Shame on Motel One Bremen — never again!

I found this hotel online, not always the best place to find accommodation, but I struck absolute gold with this one.
The location couldn't have been better, especially for someone arriving by train from Paisley. The side door of Glasgow Central literally leads you to a short walk across Argyle Street to the front door of the Motel One.
Great reception team, always friendly and helpful, the room was not huge but perfectly adequate and kept beautifully clean every day by Iryna. Nice touches for Be One members included a large bottle of still or sparkling water on arrival and a large bowl of free sweets on the front desk.
My tenth floor room was totally quiet when the windows were closed and the bed so comfortable that I actually slept better than I do at home.
My one small criticism is the recycled plastic beakers for hot drinks in the room.
Trying to hold a hot drink in a container without a handle is not for me.
At £13.50 for what looked like a pretty average breakfast in a far-too-small space was not for me, so the Cafe Sono beneath the railway bridge from Central Station won my custom to start the day with their excellent freshly-cooked breakfast.
I paid £480 for 5 nights, which I thought good for a city centre venue, especially one as good as this.

We went in Vienna for a business trip in this hotel. Rooms are good with a beautiful view, toilets are also good but were not cleaned.
The towels are simply folded and put back in their place since I found my hair even the next day.
I had also a bad experience because the third day when I came back from work I didn`t find my powerbank and 2 rings (left the ring on the table before I went to work).
I notified this at reception and they said that they take care and I go out for dinner.
When I came back the ring reappear in my room.
STAY AWAY from this hotel.

Stayed at Motel One Manchester Piccadilly on 30 August 2025

Negatives include:

An extremely rude member of staff on the bar, called "Shareal". The front desk staff were tired of receiving customer complaints about him. This individual should not be in a customer-facing role and (with all respect) possibly has some behavioural difficulties that I hope he gets help for.

beOne members get a free bottle of water, but it is not chilled, and there is no fridge in the room.

The King or Double bed is actually two beds pushed together, so you fall down the gap in the middle.

No milk for the tea and coffee in the room.

Nowhere to put used tea bags.

Cheap plastic cups in the room instead of china cups like literally every other hotel (they can't be bothered to do the washing up, it seems).

Weak water flow from shower.

No room service, or ability to order food.

Overall, it is like paying a lot more than a Travelodge or similar, but having an objectively much worse experience.

Definitely recommend great experience even by spending three weeks alone just by reading and socialize place design and comfort combined and the food also amazing.

Awful , Glasgow central , was freezing , slept with my clothes and jacket , was told heating is not on in summer seasons , disgusting