Macy's Reviews 

If I could give it no stars I would. I ordered an item from Macy’s online. The ordered was delayed in arriving. After a day delay they sent me an email saying that it was delivered. Needless to say it wasn’t. I called customer service spoke with someone who obviously had difficulties with the language. After explaining the problem several times I was told I would receive a refund within 48 hours. What a joke. The next morning I received another email saying they investigated my complaint and found that the product was delivered. How they did this I haven’t a clue and I will not receive a refund. So either it was delivered to a wrong location or not delivered at all. But they aren’t responsible the delivery service obviously isn’t responsible the customer who never received their package is going to be responsible and lose their money. The quality of Macy’s has been steadily declining their products are becoming low quality the employees are not enthusiastic or helpful. While looking to buy a new cologne and asking a few questions the counter person walk away from me to assist someone who said they were only looking. At the shoe department a gentleman asked me if he could help I asked if they had the style I like and was holding in suede. He said no and walked away to talk to another employee. Rude disrespectful floor people and now they can’t even get an online order and delivery correct. Congratulations you have finally lost a loyal life long customer who allowed his loyalty to overlook the lack of customer service and rudeness that seems to be the new Macy’s experience.

Placed an order with Macy's online. I was charged full price and within two days received the item with a 40% off price tag. Reached out to Macy's the day after the order was received, and strangely they said they could not confirm my identity and could not help. Thereafter, I filed a complaint with Klarna and provided pictures of the tag of the item received. The claim was denied: "After reviewing everything provided by you and Macy's, we are unable to support your claim at this time because the store fulfilled your order as agreed and there is no evidence that you applied the discount at the time of purchase, so no refund is due for a missed discount." This makes no sense, as I did not apply a discount; I had requested a price adjustment based on the price listed on the tag of the item I received, the actual cost of the item. Customer service was no help, and it seems Macy's does NOT honor price adjustments per their published policy. Opened a complaint with BBB, Macy's never responded other than asking that I reach out to them using the same channels that could not help in the first place. I have since stopped shopping at Macy's considering the quality of customer care should I have issues with future purchases. I would go elsewhere.

The ring got here fast and it’s just like I imagine it thank you Macy’s

HELLO I AM ALIVE!! MACYS MISTAKENLY HAS REPORTED ME AS DECEASED AND MY HUSBAND GOT A SYMPATHY LETTER FROM MACYS TELLING HIM HOW SORRY THEY ARE THAT "YOUR WIFE IS DECEASED" 10 PHONE CALLS TO THE CREDIT CARD COMPANY AND I AM UNABLE TO SHOP ON MACYS.COM EVEN USING A DIFFERENT CREDIT CARD!!!!! CALLED EXPERIAN IT WAS USELESS! I WANT TO SHOP ONLINE AT MACYS USING MY MACYS CARD! I AM NEVER LATE WITH ANY PAYMENTS!!! GET YOUR ACT TOGETHER! STOP REFUSING MY ONLINE PURCHASES!!!!!!!

Sent check on 7/10. You are saying I’m overdue and I am not. . Can’t actually talk to a real person. I will never shop there again. Worst customer service ever.

Stores a little messy but customer service is great.

I normally get great prices on Macy's, the only problem is the stock availability. They have fewer options

A bargain basement est, attempting to pass as upscale. On 6/20/26, I purchased a sofa that retails for $1599, on sale for $799. With tax & delivery, the ttl price came to$1011.95. I finalized the purchase charged to an active cc.

A few day later, I called to schedule the delivery day (7/16/26).My building also requires a COI, and I was provided an email address to give the necessary information and make the request. The following week I did just that & 24 hours later the request was satisfied.

On 7/14/26, I received an email from my bank informing me that the charge had been run again and required my auth as it had been declined!! I called fraud control auth the purchase & then called Macy's.

After sitting on hold for 13mins (literally), I hung up. When I called back later that eve, I was informed via recording of my sales check# and provided a 2 hour window related to my scheduled delivery. I believeed the matter had been resolved.

On 7/15/26, at 1130am, I received a text regarding a decline. I immediately called CS and while sitting on hold for 11mins, received a text confirming my delivery time & advising I needed to take no further action. So I hung up believing the matter had been resolved!! I spent the remainder of the day cleaning & preparing for my delivery.
7/16/26,my scheduled delivery time came and went with no delivery. At 2:45pm, I called C/S to inquire. I was informed by the IVR that my wait time would be 5min. I turned the stopwatch on my cell and waited. After 35mins of sitting on hold, I moved on.

Aside from a written complaint, I am not sure I will follow up any further b/c Macy's must do better.

Stay away from Macys Furniture if you want to stay sane! Their deliveries, or lack of, are nothing short of a joke. We were scheduled for a delivery on Saturday, and were given a two hour window twice, that we waited for our furniture. Never came. Macys farmed out delivery service called much later and told us they were picked up by the DOT and couldn’t come. We have a business with trucks. I thought it was a manufactured story but gave the benefit of the doubt. Shouldn’t have. This incompetent delivery service did it again on our reschedule today. Six hours of waiting. The gps tracking is a joke, and manipulated to look like your order is near your house. Telling you for hours you are the next stop. Bold face lies. Finally after all the hours of waiting again we were told there was a medical emergency and they could not come. When the gps showed the truck in front of our home for hours. What a crock. I called and cancelled the whole order. Everyone’s time is valuable. We were played by this group of liars, not just once but twice. Do yourself a big favor and buy from someone reputable. Macys doesn’t care about customer service. If they did they would hire reputable delivery companies. This one is not! Will never set foot in the door again at Macys Furniture!

I am shocked by Macy’s complete lack of transparency and accountability.

My online orders were repeatedly canceled without any notice that Macy’s had restricted my ability to order online. Before the cancellations began, I had made ZERO returns for at least the previous year and a half—the entire period of purchase history visible in my Macy’s account.

When I contacted Customer Service, I was told that this was a “business decision.” Macy’s refused to tell me what specific behavior or transaction triggered the decision and would not provide even a general explanation.

What was even more frustrating was the lack of any meaningful complaint process. When I asked for a dedicated complaint department, phone number, or email address so I could formally challenge the decision, I was told that none was available and that my only option was to make a verbal complaint through Customer Service—the same department that refused to explain the decision.

A company as large as Macy’s should not make unexplained decisions affecting customers, repeatedly cancel orders without disclosing an account-level restriction, and then provide no transparent way to obtain an explanation or meaningful review.

I have filed a formal complaint with the New Jersey Division of Consumer Affairs and will let the appropriate authorities review Macy’s practices.

Lacking a little luster to say the least

Almost two years ago I bought a mattress at Macy's Millenia Mall in Orlando: thanks to great saleswoman that helped me - Ms. Jakeline Sanchez - my sleeping problems disappeared! Jakeline was able to select for a me a great mattress and I am sleeping well since. What a great sales representative makes the difference. Thank you Macy's, thank you Jackeline!

Many thanks to Geo and Yaz, the sunglasses vendors at Macy's in the Concord Mall, in DE, for their excellent and very patient help. They listened to my needs and concerns, and they helped me select the perfect pair of sunglasses for me. Friday, July 10, 2026

Absolutely terrible experience with Macy’s. Their delivery service is a complete disaster, and their customer service is even worse. No one takes responsibility, no one provides clear answers, and it is almost impossible to get real help. Every delivery date they provided was inaccurate and misleading.

Because of their terrible communication and complete lack of support, I ended up having to return my order during the delivery process. This was one of the most frustrating shopping experiences I have ever had.

I absolutely do NOT recommend buying from Macy’s, especially for furniture or anything that requires delivery. Save yourself the stress and shop somewhere else.

Poor furniture delivery experience

Mari and Momo at Sumerset Mall in Troy Michigan were amazingly helpful and very profesional !

Horrible customer service. Purchased an item online and returned it cause it wasn’t as described. They refunded me to a gift card that wasn’t valid and a month later I still don’t have a refund

Horrible customer service. Fully incompetent

Lack of everything! Starts from Management!

A big issue with the website. I have signed up and completed payment for my order; however, I have not received any order confirmation email.
Despite multiple attempts to contact customer service, I have not received any response. As a result, I am concerned that my payment has been processed, but my order has not been confirmed or fulfilled. My money was lost.