Welcome Pickups Reviews 

50,055
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 7,140 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently praise the friendly and professional drivers who ensure smooth, comfortable rides in clean vehicles while sharing valuable local knowledge about the destinations. Consumers often appreciate the straightforward online booking process, noting that arranging airport transfers in advance significantly reduces travel stress. However, some customers also noted minor logistical frustrations such as occasional scheduling mix-ups, unexpected vehicle issues, or drivers not waiting at the exact designated pickup spot. A few people also experienced challenges with inconvenient drop-off locations or strict cancellation policies when unexpected travel changes occurred during their trips.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that drivers are consistently punctual, professional,... See more

Staff

Users describe positive interactions with staff, highlighting that drivers are consistently punctual,... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting punctual and early... See more

Location

People report high satisfaction with location and pick-up details. Consumers frequently mention that drivers... See more

Booking process

Customers consistently note positive experiences with the booking process, describing it as straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Clear communication: Driver sent a message 14 minutes before scheduled arrival letting us know he would be there. We messaged back a couple minutes later saying we were ready so he could come anytime.... See more

Rated 5 out of 5 stars

First time using Welcome pickups but will definitely use again .Drivers on time and vey friendly , extremely reliable and very fair rates .Was kept up to date during our holiday on who our driver woul... See more

Rated 5 out of 5 stars

Driver texted me the day before, saying he was going to be 10 minutes late, would that be okay? Totally fine, as I calculated extra time anyway to be on time for my flight. Ended up being perfectly on... See more

Rated 5 out of 5 stars

Convenient pick up at airport exit door by driver holding our name on a digital sign. Competitively priced. Easy booking via app. Importantly when I made an error trying to cancel and reschedule a... See more


Company details

  1. Taxi Service
  2. Transportation Service

Written by the company

Welcome helps you make the most of your travels by providing transfer services, essential products, pre-ordered tickets to top attractions, tips and tailor-made experiences led by locals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

50K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(50,055)

6,423 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service, Excellent driver.

Driver ready and waiting for me on time. Gave me lots of useful travel tips on the journey and clearly communicated the journey and expected arrival. Clean and tidy car and careful driver. I would recommend Welcome Pickups service to everyone.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Error on collection

The was an error on pickup
To a long story short we were scammed

But Pablo was really helpful in telling us what not do and what to do

Whilst it was annoying it was no fault of the driver who actually was a really good guy and helpful

Just don’t be a mug and believe what they tell at he airport you

If my phone not switched back to airplane mode I would have all the messages that were sent

As far as I’m concerned pablo still gets the money as I will not be asking for a refund

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Experience could not have been better . . .

Our driver Tush picked us up at the airport and drove us to a resort on the other side of Mauritius. He was a clean-cut, courteous and friendly young man. The experience could not have been better!

5 September 2026
Unprompted review
Rated 5 out of 5 stars

I travel alone

I travel alone. They committed in advance. I knew when and where. The flight determined the when. They knew my flight was late. Highly recommend.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Welcome Pick ups

This is an excellent choice if you travel a lot.....Welcome Pick ups have many destinations worldwide. So easy to book. The driver contacts you prior to your flight so you know he will be waiting at your Destination. They track your flight so they are fully aware of any delays. I haven't had a bad driver yet, in fact all have been friendly, welcoming and very professional.

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Used this company visiting Paris.

Used this company visiting Paris.

Very clear and detailed comms. Drivers very punctual for both Airport and return transfers. Great price too and way less than expected - brilliant and 100% recommended! Five stars.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

What a pleasant experience

What a pleasant experience! Our driver contacted us to confirm where he was waiting, he was very clear and friendly. We found him easily and he provided nice cold water and helped with our bags. 10/10 would recommend him to anyone. Thank you.

6 September 2026
Unprompted review
Rated 5 out of 5 stars

The driver was reliable and helpful

The driver was reliable , kind and very helpful .
The car was clean and sufficient .
My experience with Welcome Pickups is excellent .
I am always confident that the service will be on time , up to now .
I enjoy the follow up of the system which is detailed and helpful with a lot of notifications .

29 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

I had an excellent experience with Welcome Pickups for a round-trip transfer from Rome city to the Rome cruise terminal. Our driver, Stefano, was amazing! He was punctual, professional, friendly, and an excellent and safe driver. Both the pickup in Rome and the return trip to the city went smoothly and comfortably.
Stefano made our transportation completely stress-free, which was especially appreciated while traveling with luggage and getting to and from the cruise. We felt very safe and well taken care of throughout the entire trip.
I highly recommend Welcome Pickups, and especially Stefano, for anyone looking for reliable and professional transportation in Rome. Thank you, Stefano, for making our trip even better!

23 August 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

First time through Bologna airport I had allowed a little too much time between my flight landing and my pick up time. However, I was greeted on arrival into Bologna with a message with a contact number to bring this pick up forward and the best place to wait. Super professional service, from booking, pick up and all the way through to arriving at my final destination.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Great service

I would highly recommend Welcome Pickups if you’re traveling into Mexico. We booked them for transfers from Cancun to our hotel and they were brilliant from time of booking to actual pickup and drop off.

25 August 2026
Unprompted review
Rated 5 out of 5 stars

The booking was smooth

The booking was smooth, taxi on time. Nice and clean car with a friendly driver. The communication with the taxi driver went smooth before the pick-up.

6 September 2026
Unprompted review
Rated 5 out of 5 stars

They did what they said they were going…

They did what they said they were going to do and in this harsh cynical world, that’s a bright spot. Talking of bright spots, John my driver was first class and made me at ease either his professional and friendly manner. We discussed the state of the world, economics politics and even football. My first time in Greece and first time using Welcome, I will most certainly be back and I will definitely recommend Welcome too.

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Definitely recommend Welcome Pickup... a MUST!!!

Very efficient service and takes all the worrying out of getting from the airport to the hotel, or vice versa, wherever your destination may be. The communication maintained during the process is excellent both in terms of which driver has been assigned to you, as well as, on the day of pick-up with the driver themselves either via WhatsApp or text message. This is especially important since the recent Passport Control changes and the uncertainty of the time it will take to get through Customs. Regular communications with the driver takes all of this out of the equation. Cannot recommend Welcome Pickup highly enough. THANK YOU so much.

30 August 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look