Overall easy to use, was slightly unclear when booking return journey if it required flight time or pickup time but this became clear on the next screen. Everything else very easy
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had such a great experience last time booking with Hoppa, that I have booked again for next year. The booking process was easy with good choices and the prices were very reasonable. Most important... See more
Company replied
Well considering some sites are hard to navigate for some reason Hoppa was straight forward even for a 71 yr old like me. Very good competative price. Hopefully all goes well at the airport
Company replied
Easy to use website. Drivers were prompt and communicated at regular intervals, which enabled me to inform them that we had been slightly delayed. Good value for money, with discount available for air... See more
Company replied
Company details
Written by the company
hoppa is a global mobility platform for airport transfers, airport taxis, ride-hailing, private holiday transfers, ski transfers and airport shuttles — empowering 40 million+ customers with seamless, door-to-door ground transportation across 182+ countries and 2,600+ airports and resorts. In one place, customers can instantly compare and book pre-booked airport transfers, fixed-price airport taxis and ride-hailing services, with real-time access to the best fares and optimal routes for every journey and every budget. Our network of 70,000+ vetted local fleet providers delivers reliable, fixed-price travel worldwide — from affordable transfers to professional meet-and-greet services. We believe transparency is essential to building trust. That’s why every customer who books with hoppa is invited to leave a review — regardless of their experience. We do not selectively invite customers based on positive journeys, and we never offer incentives in exchange for reviews. All feedback is verified, helping to ensure our Trustpilot score accurately reflects real customer experiences. When something doesn’t go as planned, we take it seriously. Negative reviews are logged and investigated with the relevant local provider, and we aim to resolve all cases within a maximum of 14 days, depending on supplier response times. If you need further support or would like to raise a query directly, please visit our customer support portal: https://talktous.hoppa.com/en/support/home
Why millions choose hoppa
Written by the company
- Thousands of routes, one easy platform
- Access a range of transport options across 182+ countries and 2,600+ airports and resorts.
- Search, compare and book. Effortlessly.
- Plan less, explore more. Choose from 70,000+ trusted local partners.
- Millions trust hoppa
- Join 40M+ travellers who book smarter, faster, and easier.
- Ride now or later
- Choose pre-booking or ride-hailing. You're in control in 20,000+ cities.
Contact info
2nd Floor, Steward House, Commercial Way, GU21 6EN, Woking, United Kingdom
- www.hoppa.com
Search, compare & book
4.1
Great
86K reviews
Asks customers to review
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Despite our arrival being over 3 hours…
Despite our arrival being over 3 hours late Julian was extremely patient, kind and generally excellent.
19 August 2026
very easy to use
6 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very easy to book ..haven't used the…
Very easy to book ..haven't used the transport yet hopefully just as easy
6 September 2026
Reply from hoppa
We are glad that booking was easy for you. We are confident your transport experience will be just as smooth.
went to tunisia meet greet very good…
went to tunisia meet greet very good service it cost about £40 for 7 seater ac car from enfidha airport to Monastir my hotel about 55 minutes good service 👍
31 August 2026
Reply from hoppa
We are so pleased to hear you had such a positive experience with our meet and greet service from Enfidha Airport to Monastir. We appreciate your kind words about our service!
Very easy to book
6 September 2026
Reply from hoppa
We're so happy to hear that you found our booking process to be very easy. We truly appreciate your positive feedback!
Helpful and easy to book very professional service
Very helpful and easy to use
Very professional can’t wait for our pick up
6 September 2026
Reply from hoppa
Thank you for your kind words! We're so pleased to hear that you found our service helpful and easy to use, and that you experienced our professionalism. We look forward to your pickup too!
Airport transfer
Booked a return from CDG, Paris. Simple & easy to book on App. Good communication from drivers. Arrived on time on both journeys. Cars clean and comfortable. Competitive rates.
29 August 2026
Reply from hoppa
Thank you for your wonderful feedback! We are so pleased to hear that booking through our app was simple and easy, and that our drivers provided good communication and arrived on time for both journeys. It's great to know you found our cars clean, comfortable, and our rates competitive.
Reply from hoppa
We appreciate your feedback. We're glad we could still provide service despite the flight delay.
Great service
6 September 2026
we were drop off no 4 as promised
we were drop off no 4 as promised, but no 1 was at terra natura ( not what I call Benidorm). We waited a while for two passengers before we left the airport.
The bus developed a faulty clutch and 2 passengers got off and walked to find a toilet because the one on the bus was not in use! Our ticket said 44 minutes but it was more like 2 hours.
5 September 2026
Reply from hoppa
Dear Passenger,
We sincerely apologize for any inconvenience you may have experienced.
We confirm that we have received your complaint via email, and we kindly ask for your patience as we review the matter thoroughly. Please rest assured that we will respond to you within 14 days.
We truly appreciate your understanding and patience in this regard.
Very easy booking system.
5 September 2026
Reply from hoppa
Thank you for your valuable comment. We are delighted to hear that you found our booking system to be very easy to use.
Reply from hoppa
Thank you for your valuable comment. We are delighted to hear that you experienced effortless and brilliant service. We appreciate your positive feedback.
I am very disappointed with the service…
I am very disappointed with the service provided for my recent booking.
Upon arrival, the instructions stated the driver would meet me in the arrival hall, but I was forced to search for a "red car," which was incredibly confusing given the number of vehicles. The return transfer was even more stressful; I received an email with an incorrect pickup time of 04:37 AM, conflicting with the 08:00 AM time on my e-Ticket. This caused significant, unnecessary stress and wasted time in call queues to fix their error, wasting time on my last day which should have been relaxing.
While the driver for our trip to the airport was courteous and on time, the overall experience negatively impacted our holiday. I will not be using Hoppa again.
30 August 2026
Unprompted review
Reply from hoppa
We sincerely apologize for the significant disappointment and stress you experienced with your recent booking. It's clear that the conflicting instructions and incorrect pick-up time caused unnecessary difficulties and negatively impacted your holiday. We regret that your last day was not relaxing due to these issues. We are truly sorry to hear that you will not be using our services again.
Easy to book,I have used Hoppa services…
Easy to book,I have used Hoppa services many times and always been reliable and a good service.
28 August 2026
Reply from hoppa
Thank you for your valuable feedback. We're so pleased to hear that booking with us is easy and that you've consistently found our services reliable and good. We appreciate your continued trust.
Great competitive pricing
5 September 2026
Absolutely dreadful
5 September 2026
Reply from hoppa
Dear Passenger,
We sincerely apologize for any inconvenience you may have experienced.
To help us better understand and address your concerns, could we kindly ask you to provide us with more details regarding your booking? As this is a pre-travel order, we would like to ensure that everything is properly handled before your trip.
For any questions or further assistance, please do not hesitate to contact our pre-travel customer support team, who will be happy to assist you:
Phone: 0044 1483 802408
Live Chat: Available on our website or app
WhatsApp: 0044 1373 489007
We truly appreciate your understanding and patience.
Easy to book but confusing
Everything was relatively easy EXCEPT, olwhen booking the booking the return leg from the hotel to the airport customers are asked for the 'pick up' time, which is fine but then in the 'summary' page, just before payment this becomes the return 'flight time'. Obviously, the two are COMPLETELY DIFFERENT. The initial quote/booking page needs changing from 'PICK UP' time to 'FLIGHT TIME'.
5 September 2026
Reply from hoppa
We appreciate you bringing this discrepancy to our attention. We understand how confusing it can be when the pick-up time and flight time are conflated during the booking process. We are actively reviewing our booking page to ensure clarity and consistency for all our customers, making sure that the terminology used accurately reflects the required information at each stage. Your feedback is invaluable as we work to improve our services.
Worst transfer company ever used… left…
Worst transfer company ever used… left my daughter and her 2 year old child stranded at palma airport at 1am on the morning and didn’t care they had messed up the booking by not sending it to the courier they use. There response was “get a taxi” which is what she did ….. I’m still waiting for a reply and compensation from the taxi after sending 9 emails since the 5th August. Please avoid them at all cost and use another reputable company instead!!!!
2 August 2026
Unprompted review
Reply from hoppa
We sincerely apologize for the distressing experience your daughter and grandchild endured at Palma airport. We understand how frustrating and concerning it must have been to be left stranded, especially with a young child, and we regret that our service fell short. Please send us more details so we can investigate this matter thoroughly with our ride provider.
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