The process was fairly straightforward. As a senior who is not very tech savvy, I found it easy to use. It did take several attempts to add my phone as the system wouldn't accept the "pull down" are... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The site was relatively easy to use. Would recommend that you describe Railpass and rail card for people not familiar with terms. I booked multiple rides and still unsure whether I should have used... See more
Company replied
I have ordered tickets through Rail Europe in the past. This time, the website wasn’t as intuitive in advancing through the multiple ticket purchases. It wanted to replace the two adults with the seni... See more
Company replied
It was very easy to do the booking as I had done all the timetable checks beforehand and knew which trains I needed. It was great to be able to book all three passengers at once. The only problem I... See more
Company replied
Company details
Written by the company
Rail Europe is a global travel tech company and the reference brand for European train booking. We have been the trusted partner of the travel industry and train operators for 90 years. International travellers who want to travel by train easily throughout Europe can book directly through our website and app. We sell around 2.5 million European train tickets every year. Our catalogue of products includes more than 100 brands such as SNCF, SBB, Eurostar, Thalys, Trenitalia, Italo, DB, Renfe, ÖBB, SNCB, NS, OUIGO Spain and National Rail, and rail passes including the Swiss Travel Pass and Eurail Passes.
Contact info
Paris, France
- raileurope.com
4.3
Excellent
103K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Rail Europe
Hello Steven,
Thank you for your 5-star review! We're delighted to hear that you found our service easy to use and affordable. We appreciate your support and hope you have a great journey with us!
Reply from Rail Europe
Hello Bruce,
Thank you for your 5-star review! We're delighted to hear that you found our website easy to use and that the booking process was straightforward. We truly appreciate your support and hope you have a fantastic trip!
Multi-country train travel…
Easy to book multi-country train travel with better prices than Trainline.
19 July 2026
Reply from Rail Europe
Hello Bruce and Michele,
Thank you for your wonderful 5-star review! We're so pleased to hear that booking your multi-country train journey was easy and that you found great value with us. We appreciate your support and wish you an amazing trip across Europe!
Reply from Rail Europe
Hello Richard,
Our team is dedicated to providing our customers with the smoothest and most intuitive navigation experience possible, and we're pleased to hear that you appreciate it. Hope you will consider us for your future trips as well.
Excellent.
19 July 2026
Reply from Rail Europe
Hello Ken,
Thank you for sharing your valuable feedback and have an incredible journey!!!
My travel's scheduling was on point
My trip was well planned, and all the required information was shared with me to ensure smooth navigation. I'm very pleased with this experience.
16 July 2026
Reply from Rail Europe
Hello Katia,
Thank you for your kind feedback. We are delighted to hear that your trip was well planned and that the information provided helped make your journey smooth and hassle-free. We truly appreciate your support and look forward to assisting you on your future journeys.
By making clearer how many changes of…
By making clearer how many changes of trains are between destinations as well as the changeover times. We got a shock after booking our trip from Zurich to Ulm. It would also be helpful if there was a 24 hour clause to change rail bookings even if booked via the inflexible option.
19 July 2026
Reply from Rail Europe
Hello Michael,
We appreciate you taking the time to share your suggestions.
After reviewing your booking, we found that the itinerary displayed all scheduled train changes and the corresponding transfer times during the initial journey search results, allowing customers to review the full journey before making their selection. Providing this level of transparency is an important part of the booking experience, helping travellers make an informed decision based on the itinerary that best suits their needs.
Regarding your suggestion of a 24-hour change period, this would ultimately be a commercial policy determined by the operating rail carriers rather than Rail Europe. As a ticket distributor, we are required to apply the fare conditions established by each rail carrier and are not able to introduce or extend exchange rights beyond those conditions.
For future bookings, customers who would like greater flexibility may wish to consider semi-flexible or fully flexible fares, where offered by the operating rail carrier, as these permit changes subject to the applicable fare conditions.
Thank you for your feedback and we hope this helps clarify the situation.
This is a easy Company follow with my…
This is a easy Company to follow with my Rail Booking
15 July 2026
Reply from Rail Europe
Hello Paul,
Thank you for reposing your faith in us and have an incredible journey!!!
EURAIL website is down frequently
EURAIL website is down frequently. Since this morning again. my children travelled to Berlin HBF from their hotel to book seats especially.
18 July 2026
Reply from Rail Europe
Hello Kashif,
We are sorry to hear about the difficulties you experienced.
After reviewing our records, we could only locate a point-to-point booking under your name for travel from Paris Charles de Gaulle Airport to Amsterdam.
Eurail and Rail Europe are separate companies with different booking platforms and customer support teams. As a result, we are unfortunately unable to determine the reason for any issues you may have experienced with the Eurail website. Their Customer Support Team would be best placed to investigate and assist you further.
If your review relates to your experience with the Eurail website rather than your booking with Rail Europe, we would appreciate it if you could consider revising your rating to reflect your experience with the Rail Europe service.
We hope this helps clarify the situation.
Very easy to use
Very easy to use for trains all over Europe. Local and long distance. I've used this service before and would use them again.
18 July 2026
Reply from Rail Europe
Hello Bill,
Thank you for reposing your faith in us and have an incredible journey!!!
It was easy to buy but I wish we could…
It was easy to buy but I wish we could pick seats.
18 July 2026
Reply from Rail Europe
Hello Christine,
Thank you for your feedback. We are pleased to hear you found the booking process easy. Seat selection availability depends on the rail carrier and the services booked, and for some trains, seats are automatically assigned by their reservation system. We appreciate your comments and will share your feedback with our team as we continue to improve the user experience. We look forward to assisting you on your future journeys.
I downloaded the app to my iPhone 16e
I downloaded the app to my iPhone 16e, but was unable to find the My Pass button to enter my name and Pass number. I checked your help button, but it was not helpful.
19 July 2026
Reply from Rail Europe
Hello Raymond,
We are sorry to hear that you experienced difficulties activating your passes.
After reviewing your booking, we found that you purchased Eurail Global Mobile Flex Passes through Rail Europe. We also located your email advising that you had downloaded the Rail Europe app.
To clarify, Rail Europe and Eurail are two separate entities. Rail Europe is a distributor that helps customers purchase European rail tickets and passes, while Eurail is responsible for issuing the pass and managing the Rail Planner app, which is used to activate your pass, add your pass details, plan journeys and manage reservations.
For a Eurail Mobile Pass, you will need to download the Eurail Rail Planner app rather than the Rail Europe app. We also provided you with a step-by-step guide, including a video tutorial, to help you activate your pass and get started.
Should you require any further assistance, please reply to the most recent email from our Support Team. They will be happy to guide you through the activation process.
We hope this helps clarify the situation.
Website was easy to use for ordering…
Website was easy to use for ordering train tickets in France.
18 July 2026
Reply from Rail Europe
Hello John,
Good to know that you found our website easy to use. Wishing you an incredible journey!!!
Reply from Rail Europe
Hello,
Our team is dedicated to providing our customers with the smoothest and most intuitive navigation experience possible, and we're pleased to hear that you appreciate it. Hope you will consider us for your future trips as well.
If not finished..should delete all…
If not finished..should delete all information so can start over without it auto filling in what you did yesterday
18 July 2026
Reply from Rail Europe
Hello MaryAlice,
Thank you for your feedback. We appreciate your suggestion regarding the booking process. We understand that being able to easily start a new search without previously entered information being auto-filled would improve the experience, and we will share your feedback with our team for review as we continue to enhance our website. We look forward to assisting you on your future journeys.
I liked how many options there were and…
I liked how many options there were and how often the trains come, but there should be more places to put larger baggage
18 July 2026
Reply from Rail Europe
Hello Chris,
Thank you for your feedback. We are delighted to hear you appreciated the range of travel options and the frequent train services. While Rail Europe does not operate the trains directly, we appreciate your comments regarding luggage storage and will share your feedback with the relevant rail operator. We look forward to assisting you on your future journeys.
Every Trip Use this Site for Train Tix
A great, easy-to-use website with good pricing for train tickets across Europe. I use this site for every trip I take to Europe for all of my train booking needs.
16 July 2026
Reply from Rail Europe
Hello Amy,
Thank you for your wonderful feedback and for choosing Rail Europe for all your European train journeys. We are delighted to hear that you find our website easy to use and our pricing competitive. Your continued trust and support mean a great deal to us, and we look forward to assisting you on many more journeys across Europe.
Reply from Rail Europe
Hello Suzanne,
Our team is dedicated to providing our customers with the smoothest and most intuitive navigation experience possible, and we're pleased to hear that you appreciate it. Hope you will consider us for your future trips as well.
Reply from Rail Europe
Hello Harvella,
Thank you for sharing your valuable feedback and have an incredible journey!!!
Simple website to access and a valuable…
Simple website to access and a valuable guide through the complexities of French Railways
18 July 2026
Reply from Rail Europe
Hello Richard,
Thank you for your kind feedback. We are delighted to hear that you found our website easy to use and that it helped simplify the complexities of booking with the French railway network. We truly appreciate your support and look forward to assisting you on your future journeys.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.