Able to book easily. Took bus to Station. Bus driver very helpful & arrived in plenty of time. Lady at Station was also helpful. Journey over night. Comfortable journey, but didn't sleep much. Arrived... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I found the overall booking process very straightforward and easy, which I appreciated. That said, I was disappointed by the lack of seat selection this time. On a previous first-class trip a year ago... See more
The process was efficient in general, but we missed the prompt that would have allowed me to book for two persons, and for going/return, in one single go. The prompt should be more obvious.
The booking process was very straightforward and the communication was clear. The app is an easy way to manage the tickets. The price seemed comparable to buying directly through the rail website.... See more
Company details
Written by the company
Rail Ninja transforms how the world books train travel. We facilitate millions of journeys annually for travelers from over 150 countries, exploring more than 50 destinations by rail. Our mission is to elevate your travel experience by securing the best seats on the finest trains, ensuring a seamless and memorable journey.
About Rail.Ninja
Written by the company
- Helping you plan a trip in Europe
- Find and book your high-speed train tickets online with us - fast & sharp! You will find the best trains all over Europe and purchase e-tickets with your preferred payment method, including Vienna - Budapest train tickets, Vienna - Prague trains and many more popular routes.
Contact info
Unit G 15/F Tal Building 49 Austin Road, KL, Hong Kong, 000000, Hong Kong, China
- info@rail.ninja
- rail.ninja
4.4
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 30% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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The process to book the ticket is very user-friendly
I find booking system is well designed for end user. It is efficient, error messages is very clear, help is well explained
4 November 2026
Excellent and easy to use
It was very easy to use and provided excellent information.
I would not hesitate to recommend it to everyone.
4 November 2026
So far my only experience is that…
So far my only experience is that buying the ticket online was very simple and fast. I believe it will be a great ride from Jeddah to Madinah. I alredy look forward being on that train
2 November 2026
My Rail Ninja agent was quick in resolving my issue that was of no fault of theirs. Their customer service is the best I have experienced.
I had a terrible experience with a staff person at the Beijing train station and after contacting Rail Ninja support they fixed everything. It was very stressful and my agent (Ksenia) was amazing and very quick in resending. It took me from a panic to fixing my issue and giving me a refund. I am so pleased with my service and would recommend Rail Ninja to everyone.
21 October 2026
Unprompted review
Tickets Lisbon to Albufeira booked…
Tickets Lisbon to Albufeira booked through Ninja has the price printed on each ticket as Eu29.70 - I somehow paid Ninja Eu 66 each - beware - Ninja are scam merchants and people like Portugal Rail should not allow Ninja to sell their product. Unfortunately the Ninja SEO is obviously much stronger than that of Portugal Rail otherwise I would have booked with them in the first place - BEWARE NINJA SCAMS
1 November 2026
Unprompted review
It was easier than I thought!
26 March 2026
The site was simple to use with very…
The site was simple to use with very clear instructions
2 November 2026
All booking was easy and perfect
2 November 2026
Everything was very easy to book train…
Everything was very easy to book train tickets.
1 November 2026
Used a few times before
Used a few times before, always found easy to use, options clear and tickets easy to understand
1 November 2026
Easy and straightforward
Easy and straightforward. Would use again if I ever went to Bergen from Oslo. V happy.
1 November 2026
Very informative and when booking no…
Very informative and when booking no delay at all.
1 November 2026
Very easy to book a trip.
30 October 2026
We found good prices
We found good prices. RailNinja provided communication about the status of our purchase.
29 October 2026
the process to get tickets was very…Very Easy
the process to get tickets was very easy. the only thing is I wished we could have received three seats together
29 October 2026
Service very much before trevelling…
Service very much before trevelling gives security
29 October 2026
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