Excellent Service... Very Flexible... Some times you find it just by your home so you don't have to run here and there (Bus stations etc) to find a transport. Most Economical even booked at... See more
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Had a great experience with our first ride. Affordable enough, BUT Blablacar charges an insane amount of commission which means driving is only rarely gonna be worth the effort for people. For refer... See more
Company replied
Fees between car driver and passenger is getting crazy expensive. Mobicoop is totally free. Answer to blablcar's comment : Covoiturage.fr (the beginning of blablacar) was also free. If Mobicoop doe... See more
Company replied
I used this app as a tourist stuck in Brussels trying to get back to Paris for a flight. I think this is a wonderful concept. We felt safe and it absolutely helped us get out of what would have been a... See more
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Company details
Written by the company
BlaBlaCar Bus, train, carpooling : Go anywhere with the BlaBlaCar app. Compare and book the best rides at low prices. Take your pick from thousands of destinations and travel across 22 countries.
Contact info
84 avenue de la République, 75011, Paris, France
- https://support.blablacar.com/s/
- blablacar.com
4.2
Great
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very poor customer support service
Hi! Some time ago I tried to order a ride as a passenger, and my account got blocked without a fair reason. I got in touch with the support team (Rimy) several times, provided my IDs and asked to escalate the case after my messages were ignored - and still no answer received for three weeks. The customer support experience in my particular case was substandard. Very disappointing.
4 July 2026
Unprompted review
Reply from BlaBlaCar
Hello, we are sorry for the frustration caused by your blocked account and the delay in receiving a response. We want to ensure your case is properly re-examined, so please reach out to us directly via our contact form at https://www.blablacar.co.uk/contact so we can assist you. We appreciate your patience and look forward to helping you get back on the road as soon as possible.
Reply from BlaBlaCar
We're happy to hear that you found our service to be efficient and affordable. We appreciate your positive feedback!
Unprofessional Driver and Unfair Rating System
My driver confirmed the trip, agreed to all the details in our chat, and then cancelled at the exact moment the trip was supposed to start. Because of this, I missed a very important appointment. This kind of behavior is completely unprofessional and unacceptable.
What is even more frustrating is that BlaBlaCar allows drivers to leave reviews for passengers who cancel late, yet passengers cannot leave a review for drivers who cancel at the last minute. This is unfair and leaves future passengers with no way of knowing that a driver behaves like this. If drivers can rate passengers for late cancellations, passengers should have the exact same right when drivers do the same.
17 July 2026
Unprompted review
Reply from BlaBlaCar
Hello,
Thank you for sharing your experience. We are sorry to hear that your driver cancelled at the scheduled departure time and that this caused you to miss an important appointment.
If you have not already done so, we encourage you to contact our support team with the details of the trip so that we can review the situation further:
https://www.blablacar.co.uk/contact
Thank you for taking the time to provide your feedback.
Kind regards,
The BlaBlaCar Team
It now requires you to use an national ID picture as your profile picture
It now requires you to use an national ID picture as your profile picture.
If its automated detection system detects that you did not submit a picture that does not sufficiently identify you to BlaBlaCar and the rest of the world, it will refuse it.
I have been a BlaBlaCar user for more than 10 years, but surely I need to upload an ID picture otherwise BlaBlaCar will not trust me.
16 July 2026
Unprompted review
Reply from BlaBlaCar
Hello,
Thank you for sharing your feedback. We are sorry to hear about your frustration regarding the profile photo requirements.
Please contact our support team through the following form:
https://www.blablacar.co.uk/contact
Our team will be happy to look into the matter and provide further assistance.
Kind regards,
The BlaBlaCar Team
Reply from BlaBlaCar
Hello,
Thank you for sharing your feedback. We are sorry to hear that you had a disappointing experience with our service.
We would like to learn more about what happened so that we can investigate and assist you appropriately. Please contact our support team with additional details about your experience through the following form:
https://www.blablacar.co.uk/contact
We appreciate your feedback and hope to have the opportunity to address your concerns.
Kind regards,
The BlaBlaCar Team
Very disappointed with my experience…
Very disappointed with my experience with BlaBlaCar.
I originally purchased tickets for €47, but when I tried to change the date, I was asked to pay an additional €97, while buying new tickets for the correct date only costs €57. This makes no sense and feels like an unfair pricing policy.
Additionally, on a previous trip from Barcelona to Paris, the air conditioning was not working, making the journey very uncomfortable.
Between the excessive change fees and the poor travel conditions, I am very disappointed with the service.
16 July 2026
Unprompted review
Reply from BlaBlaCar
Hello,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
We would like the opportunity to review both situations in more detail. Please contact our support team through the following form and provide your booking reference(s) and journey details:
https://www.blablacar.co.uk/contact
Our team will be happy to investigate and assist you further.
Kind regards,
The BlaBlaCar Team
One more company not to trust
One more company not to trust, they will put in wrong city, its they will close this year, good riddance.
Look at a journey that ends in CAEN IN FRANCE, their journey ends in LE HAVRE.......
It is 100kms away so you need a skateboard. KEEP AWAY!
13 July 2026
Unprompted review
Reply from BlaBlaCar
Hello,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
Please contact our support team through the following form and provide your booking reference and journey details:
https://www.blablacar.co.uk/contact
Our team will be happy to look into the matter and clarify any discrepancies regarding the route or destination information.
Kind regards,
The BlaBlaCar Team
Blabla car supports scammers!
I am deleting my account because BlaBlaCar supports extortion. They rewarded a driver who demanded illegal cash and lied about seats, despite clear evidence. The support team favors scammers over paying passengers, making this platform unsafe and biased. They chose to protect a fraudster instead of a victim.
10 July 2026
Unprompted review
Reply from BlaBlaCar
Hello,
Thank you for sharing your feedback. We are sorry to hear that you feel disappointed with the outcome of your case.
If you believe there is additional information that was not considered during the review, we encourage you to contact our support team so that we can take another look at your case.
You can reach us through our contact form here:
https://www.blablacar.co.uk/contact
Thank you for bringing your concerns to our attention.
Kind regards,
The BlaBlaCar Team
Flexible rides
You can find rides on the go at good prices. Has a build in review system.
20 March 2026
Unprompted review
Reply from BlaBlaCar
We're so glad you find our service convenient for finding rides at great prices and appreciate your positive feedback on our review system!
I booked a coach from London Victoria…
I booked a coach from London Victoria to Paris, 23:30 last bus of the day. I have been travelling from this coach station for over 10 years so I’m very familiar. I checked on the departure screens and there was no coach to be found, only flixbus to the same destination, I repeatedly went back to the departure screens to try to find my place but was unable to do so. I tried to go to the help centre, I clicked the contact us link and I got an error 404 message, I called the emergency line but the line was closed. Ultimately 23:30 passed and I was stranded in London, and had to eventually give up and try to find where to stay for the night. Ultimately this has been a horrible experience and dangerous for a young woman travelling alone not to talk of expensive as I’ve now incurred other costs.
11 July 2026
Unprompted review
Reply from BlaBlaCar
Hello,
Thank you for sharing your feedback. We are very sorry to hear about the difficulties you experienced while trying to travel from London Victoria to Paris and the inconvenience this situation caused.
To allow our team to investigate what happened with your booking and departure, please contact us through our support form and provide your booking details. You can reach us here:
https://www.blablacar.co.uk/contact
Once we receive your request, we will review the circumstances of your journey and assist you further.
Thank you for bringing this to our attention, and we appreciate the opportunity to look into this matter for you.
Kind regards,
The BlaBlaCar Team
Reply from BlaBlaCar
Hello,
We are very sorry to hear about your experience and understand your frustration regarding the delay. Providing a reliable and comfortable journey is very important to us, and we take your feedback seriously to help us improve our service.
If you would like us to look into this specific trip, please reach out to our team directly through our contact form at https://www.blablacar.co.uk/contact so we can investigate further. We hope to have the opportunity to provide you with a much better experience in the future.
Horrible
Horrible , the charger plug doesn’t work , the toilet is sooooo dirty and the toilet flash doesn’t work . Insane experience first and last time
9 July 2026
Unprompted review
Reply from BlaBlaCar
Hello,
We are truly sorry to hear about your experience and that our bus did not meet our usual standards of cleanliness and comfort today. We completely understand your frustration regarding the non-working amenities, and we are sharing your feedback directly with our operations team to ensure this is addressed immediately.
If you would like our team to look further into your journey, please reach out to us through our contact form https://www.blablacar.co.uk/contact so we can assist you. We hope to have the opportunity to provide you with a much better and more seamless travel experience in the future.
Reply from BlaBlaCar
Hi. We're glad to hear your journey was smooth and uneventful. We appreciate you sharing your experience with us.
Be careful
Booked trip then driver text saying to contact him on what’s app to arrange location to meet then cancels trip. Sent me a link to talk to customer service to re book. It turned out to be a scammer and took money 3 times from my account. Please be careful don’t use any link they send as it’s a scam
25 June 2026
Unprompted review
Reply from BlaBlaCar
Hello,
We are incredibly sorry to hear that you experienced this fraudulent behavior; this is absolutely not the standard we hold on BlaBlaCar, and we take scams very seriously. Please remember that all communications and payments should remain strictly within our official platform to keep your data secure. We strongly urge you to report this driver's profile immediately and reach out to us via our contact form at https://www.blablacar.co.uk/contact so our team can investigate this thoroughly and assist you further. We are committed to keeping our community safe, and we wish you much safer journeys ahead.
No help, no solution, account blocked
I have restarted to use blabla service, completed profile etc. and created 3 trips.
Then I have run into an issue with correcting a date.
I have been blocked apparently " suspicious activity" no explanation, no help, no suggestion.
I have send a request to the help line 24 hours ago, still no reply , no help and account still blocked.
What rating would you give?
4 July 2026
Unprompted review
Reply from BlaBlaCar
Hi,
We are very sorry to hear about the frustration this situation has caused you and apologize for the delay in our response. For safety and security reasons, our system sometimes flags and temporarily suspends accounts for automated review, but we understand how disappointing it is to have your plans interrupted.
Please rest assured that our support team is working to review your case, and we kindly invite you to share any updates or additional details with us directly through our contact form at https://www.blablacar.co.uk/contact so we can look into this further for you. We truly appreciate your patience and hope to have you back on the road with our community very soon.
Unreliable
Unreliable! Very risky if you have any time constraints. Don't refund cancellations (voucher is not a refund!). This company clearly do not care about their clients. When something goes wrong on THEIR side they don't step up to assist clients. Their refunding ONLY with a Voucher is ridiculous, we ended up losing the entire ticket cost.
BlablaCar have responded to this review - I would like to point out that we had immediately tried to approach them through their contact forms and exchanged a number of messages and received no help from them. If they'd responded favourably in any way we would not have any need to post this review.
4 June 2026
Unprompted review
Reply from BlaBlaCar
Hi. We are truly sorry to hear about this frustrating experience and understand how disappointing it is when travel plans are disrupted. While our policy relies on vouchers for certain cancellations to keep processing quick, we completely understand your frustration regarding the ticket cost and the impact on your schedule.
We would like to look closely into your specific case to see how we can best assist you, so please reach out to our support team directly via our contact form at https://www.blablacar.co.uk/contact. We value your feedback and hope we can restore your confidence in our service for your future journeys.
No one should buy their bus ticket
No one should buy their bus ticket. They always delay. I think they are paying to get a lot of good reviews other than that the service is trash. Even there was no water or tissue on the toilet.
29 June 2026
Unprompted review
Reply from BlaBlaCar
Hello,
We are very sorry to hear about your experience and understand your frustration regarding the delay and the condition of the onboard facilities. Providing a reliable and comfortable journey is very important to us, and we take your feedback seriously to help us improve our service.
If you would like us to look into this specific trip, please reach out to our team directly through our contact form at https://www.blablacar.co.uk/contact so we can investigate further. We hope to have the opportunity to provide you with a much better experience in the future.
Prezzi alti - Precios altos - High prices
ITALIANO: I prezzi su questa piattaforma sono molto più alti rispetto a comprare direttamente da ciascuna compagnia di trasporti.
ESPAÑOL: Los precios en esta plataforma son muy superiores a ir y comprar directamente en cada empresa transportadora.
INGLES: The prices on this platform are much higher than buying directly from each transport company
27 June 2026
Unprompted review
Reply from BlaBlaCar
Hi. Thank you for sharing your feedback regarding our platform's pricing. We always aim to offer convenient travel options and regret that our current rates did not meet your expectations compared to booking directly. If you would like us to look into your specific booking or have further concerns, please reach out to us through our contact form at https://www.blablacar.co.uk/contact. We value your input and wish you a wonderful journey ahead!
Terrible
Had one ride. The girl gave me a 1 star review for no legitimate reason. I deleted my account and now I am unable to link my mobile number to my new untarnished account. Blabla car shouldn’t allow people to write u just negative reviews that will impact people’s score unjustly. The drivers should not be able to make their reviews about personal things. I have reported the issue and got not response from blabla car
20 June 2026
Unprompted review
Reply from BlaBlaCar
We appreciate you sharing your experience and feedback. We are concerned to hear about the issues you encountered with the review system and linking your mobile number. Please reach out to us directly through our contact form at https://www.blablacar.co.uk/contact so our specialized team can immediately gather your details, and take the necessary action.
This was unacceptable
This was unacceptable. A Montenegrin driver physically slapped me to make me move seats, instead of speaking to me like a normal passenger. I was awake, wearing a sleep mask, and could easily have been asked to move.
There is no justification for a driver using physical force on a passenger. This was aggressive and made me feel unsafe.
Blablacar Bus should identify the driver, investigate this incident and take disciplinary action.
18 June 2026
Unprompted review
Reply from BlaBlaCar
Dear Passenger. We are deeply concerned to hear about your experience, as physical violence or aggression of any kind is completely unacceptable and goes against all of our core values. Your safety and well-being are our absolute top priorities, and we take reports of this nature with the utmost seriousness.
Please reach out to us directly through our contact form at https://www.blablacar.co.uk/contact so our specialized team can immediately gather your trip details, investigate this incident thoroughly, and take the necessary action. We are fully committed to ensuring our community remains a safe and respectful environment for everyone, and we hope to restore your trust in us.
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