The process was fairly straightforward. As a senior who is not very tech savvy, I found it easy to use. It did take several attempts to add my phone as the system wouldn't accept the "pull down" are... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The site was relatively easy to use. Would recommend that you describe Railpass and rail card for people not familiar with terms. I booked multiple rides and still unsure whether I should have used... See more
Company replied
I have ordered tickets through Rail Europe in the past. This time, the website wasn’t as intuitive in advancing through the multiple ticket purchases. It wanted to replace the two adults with the seni... See more
Company replied
It was very easy to do the booking as I had done all the timetable checks beforehand and knew which trains I needed. It was great to be able to book all three passengers at once. The only problem I... See more
Company replied
Company details
Written by the company
Rail Europe is a global travel tech company and the reference brand for European train booking. We have been the trusted partner of the travel industry and train operators for 90 years. International travellers who want to travel by train easily throughout Europe can book directly through our website and app. We sell around 2.5 million European train tickets every year. Our catalogue of products includes more than 100 brands such as SNCF, SBB, Eurostar, Thalys, Trenitalia, Italo, DB, Renfe, ÖBB, SNCB, NS, OUIGO Spain and National Rail, and rail passes including the Swiss Travel Pass and Eurail Passes.
Contact info
Paris, France
- raileurope.com
4.3
Excellent
103K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rail Europe - easy from the UK
Purchased train tickets in France from the UK. The website was simple to follow and the purchasing easy. Follow up emails have been useful and timely.
29 June 2026
Reply from Rail Europe
Hello Ben,
Thank you for your kind feedback. We are delighted to hear that you found our website easy to use and the booking process straightforward. We are also pleased that our follow-up emails were helpful and kept you informed throughout your journey planning. We look forward to assisting you on your future journeys.
Excellent but I forgot to book all my…
Excellent but I forgot to book all my rails travel at once and had to pay the booking fee even though it was within a few minutes.
I hope I can find my way round the rail stations as I'm not used to busy rail stations.
16 July 2026
Reply from Rail Europe
Hello Joy,
Thank you for your feedback. We are delighted to hear you had an excellent booking experience. Regarding the booking fee, each new booking is subject to a separate booking fee, even if it is made only a few minutes after a previous one. We hope you have a smooth journey and look forward to assisting you on your future travels.
Reply from Rail Europe
Hello Shipra,
Our team is dedicated to providing our customers with the easiest possible booking experience at cost-effective rates. Thanks for your feedback and have an incredible journey!!!
Better experience than going direct…
Better experience than going direct with the train operator
17 July 2026
Reply from Rail Europe
Hello Philip,
Glad to know that you had a seamless booking experience. Hope you will consider us for your future trips as well.
Getting train tickets two senior couples traveling together
I was able to obtain train tickets for 2 senior couples for two different one-way routes, one from Prague to Vienna and the other from Lucerne to Paris. We thought it would be complicated, but the process worked well and was confirmed immediately.
17 July 2026
Reply from Rail Europe
Hello Teresa,
We have streamlined our booking process in such a manner that our customers can effortlessly navigate and easily book multiple trips with us. Wishing you an incredible journey!!!
Website is so easy to use
Website is so easy to use. Everything on the website is so well explained. I will always use Rail Europe to purchase my train tickets.
16 July 2026
Reply from Rail Europe
Hello Linda,
Good to know that you found our website easy to use. Wishing you an incredible journey!!!
There is not a person to talk to
There is not a person to talk to. There is very little one on one assistance. I could not reserve seats in Switzerland on regional trains.
17 July 2026
Reply from Rail Europe
Hello Olin,
We are sorry to hear that your experience did not meet your expectations.
While we no longer offer telephone support, our Customer Support Team is available via email and live chat, where they are happy to assist with booking and travel-related questions. After reviewing your enquiry, we can see that our Support Team replied to your emails within a few hours of receiving them.
Regarding your journey in Switzerland, regional trains generally operate on an open seating basis. This means that seats are not assigned or reserved in advance, and passengers are free to sit in any available seat after boarding. As a result, seat reservations are typically not available for these services.
We hope this helps clarify the situation.
Great experience except I wanted to…
Great experience except I wanted to recommend to inform passengers of where an elevator might be available if needed to take large luggage onboard—especially for people who may not able to easily lift luggage down and up lots of stairs to reach the train. There was an elevator but no one said anything until it was discovered too late to help. Just fyi.
17 July 2026
Reply from Rail Europe
Hello Verl,
We are delighted to hear that you had a great experience overall, and we appreciate you taking the time to share your suggestion.
We understand how helpful information about elevator locations can be, particularly for passengers travelling with large luggage or those who require step-free access.
The availability, signage and management of station facilities, including elevators, are the responsibility of the station authorities and infrastructure managers rather than Rail Europe. We will, however, share your feedback with the relevant rail operator so they are aware of your experience, as comments such as yours help highlight opportunities to improve the passenger journey.
We appreciate your thoughtful feedback and hope you enjoy many more journeys across Europe.
Ease of arranging our trip across more…
Ease of arranging our trip across more than one provider. Very convenient.
17 July 2026
Reply from Rail Europe
Hello David,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Reply from Rail Europe
Hello Romanyshyn,
Good to know that you found our booking platform easy to use. Wishing you an incredible journey!!!
Easy to buy but refunds in vouchers
Easy to buy but I broke my ankle and had to cancel the trip. Even with cancellation insurance they only offer vouchers back - this is of no use to me as I cannot travel now for the next year
27 June 2026
Reply from Rail Europe
Hello Sarah,
We are sorry to hear about your injury and hope you make a full and speedy recovery.
We understand that receiving a voucher instead of a monetary refund was disappointing. After reviewing your booking, we found that the refund was processed through your Rail Europe account. Refund requests submitted this way are handled in accordance with the fare conditions established by the operating rail carrier, which, in your case, resulted in a voucher.
The Cancel For Any Reason Protection follows a separate claims process and is not exercised through the Rail Europe self-service refund option. Had the claim been submitted under the protection plan in accordance with its terms and conditions, the eligible reimbursement would have been paid to your original payment method rather than issued as a voucher.
We hope this helps clarify the difference between the two refund processes and the outcome of your request.
Reply from Rail Europe
Hello Rob,
Our team is dedicated to providing our customers with the smoothest and most intuitive navigation experience possible, and we're pleased to hear that you appreciate it. Hope you will consider us for your future trips as well.
Reply from Rail Europe
Hello Linda,
Our team is dedicated to providing our customers with the smoothest and most intuitive navigation experience possible, and we're pleased to hear that you appreciate it. Hope you will consider us for your future trips as well.
Reply from Rail Europe
Hello,
Our team is dedicated to providing our customers with the smoothest and most intuitive navigation experience possible, and we're pleased to hear that you appreciate it. Hope you will consider us for your future trips as well.
Could not make adjustments to my trip…
Could not make adjustments to my trip on line since the carrier is a third party.
I sent a text on the chat and still waiting for a response. Trip from Duisburg to Prague
16 July 2026
Reply from Rail Europe
Hello Maria,
Thank you for your feedback. We are sorry to hear about your experience.
Our Customer Service Team has already responded to your email regarding your request. If you have not yet received our reply, we kindly ask you to check your Junk or Spam folder, as it may have been filtered there. We look forward to assisting you further if needed.
thank you for making the purchase of…
thank you for making the purchase of train tickets so easy!
15 July 2026
Reply from Rail Europe
Hello Paula,
Thank you for your wonderful feedback! We’re glad to hear that you found the ticket booking process easy and convenient. We appreciate your support and wish you a great journey.
Got various contradictory info on train…
Got various contradictory info on train availability. Was locked out for some unknown reason.
16 July 2026
Reply from Rail Europe
Hello Peter,
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you experienced while checking train availability.
As an authorised ticket distributor, our website is connected with the rail operators’ ticketing systems, and the availability shown is based on the information provided by the operators. We would appreciate the opportunity to better understand the contradictory information you received.
If you could contact our customer support team and share more details, we’ll be happy to look into this further and help clarify the situation.
To reach out, simply select the "Help" option at the top of our website homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
Thank you again for bringing this to our attention.
Reply from Rail Europe
Hello Crashley,
Thank you for your kind feedback! We’re happy to hear that you found it easy to purchase your tickets and were satisfied with the experience. We appreciate you sharing your feedback and wish you a pleasant journey.
Easy to navigate website
16 July 2026
Reply from Rail Europe
Hello Carl,
Thank you for your great feedback! We’re happy to hear that you found our website easy to navigate. We appreciate your support and hope you enjoy your journey.
Website was easy to navigate.
16 July 2026
Reply from Rail Europe
Hello Elizabeth,
Thank you for your kind feedback! We’re pleased to hear that you had a smooth experience navigating our website. We appreciate your trust and wish you a wonderful journey.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.