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Purely Gourmet  Reviews 

603
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and beautiful presentation of the products, finding the hampers thoughtfully put together and full of high-quality treats. Many people highlight the friendly, professional service and the ease of ordering. Reviewers frequently appreciate the fast and efficient delivery options, including same-day service, along with helpful real-time tracking and communication updates. However, some customers encountered minor delivery issues, such as parcels being left in unexpected locations or requiring a signature when not anticipated. A few other people also felt that tracking information or delivery notifications were sometimes delayed or not provided in real-time, leading to uncertainty about their order's status.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the excellent quality of items and the... See more

Delivery service

Consumers find delivery service to be positive, often praising the speed and efficiency, with many... See more

Order

Reviewers highlight positive aspects of order, praising the easy ordering process, good selection, and... See more

Service

Reviewers mention positive feedback about service, consistently praising its excellence, professionalism, and... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers praising the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time buyer from Purely Gourmet, for a 'last minute' gift hamper for a wedding anniversary. The hamper (Red wine & chocolates) was very good and well received. The 2pm cut-off for same-day delive... See more

Company replied

Rated 5 out of 5 stars

Last minute order that I needed to have delivered on the same day. Customer service excellent and the products ordered were well received by the recipient. Plus discount code offered for spending $150... See more

Company replied

Rated 5 out of 5 stars

A little hiccup with delivery which Josh very promptly sorted really impressed me - shows this is a company that values its customers. Ordered the Bramble & Hedge Gourmet Nougat Gift Box and the reci... See more

Company replied

Rated 5 out of 5 stars

While Purely Gourmet wasn't able to deliver a hamper to the location I wanted, the customer service was spot on. They let me know straight away what they could/couldn't do so that I could make altern... See more

Company replied


Company details

  1. #3 of 5 best companies in Gift Basket Store
  2. #3 of 7 best companies in Corporate Gift Supplier
  3. #10 of 19 best companies in Gift Shop
  4. #3 of 4 best companies in Gourmet Grocery Store

Written by the company

Purely Gourmet is a premium Australian gift hamper business, offering beautifully curated gourmet hampers and unique gift boxes for all occasions. Whether you're celebrating a birthday, corporate milestone, holiday season, or sending a heartfelt thank you, our hampers are designed to impress and delight. We proudly source high-quality, locally made and internationally inspired gourmet products from artisan chocolates and boutique wines to gourmet snacks, condiments, and sustainable Australian made treats. We also feature a growing selection of Indigenous gifts and products that celebrate First Nations culture and craftsmanship, supporting Aboriginal owned businesses and artists through ethical and respectful partnerships. Based in Melbourne, we deliver Australia wide with reliable service, elegant presentation, and a passion for quality and creativity. Our hampers are perfect for personal gifts, staff rewards, client appreciation, event gifting, and festive celebrations like Christmas and Easter. Purely Gourmet takes the stress out of gift-giving with thoughtful, ready to send options for every occasion and every budget. We also offer custom branded and bulk corporate hamper solutions tailored to your business needs, making it easy to create lasting impressions with meaningful, premium quality gifts. Explore our full range online at purelygourmet.com.au. Purely Gourmet where exceptional taste meets thoughtful, ethical gifting.

Why Choose Purely Gourmet Hampers & Gifts

Written by the company

Free Shipping on ALL Hampers over $150
At Purely Gourmet, we go beyond traditional gifting to create unforgettable, premium hamper experiences. Every gift hamper we design is thoughtfully curated with handpicked gourmet products from trusted Australian producers, including Indigenous owned businesses. Whether you're celebrating a birthday, thanking a client, or sending love from afar, our hampers are packed with purpose, quality, and heart. We pride ourselves on fast delivery Australia-wide, elegant presentation, and a wide range of unique options to suit every occasion and budget. From locally made chocolates and artisanal condiments to boutique wines and relaxing selfcare items, each hamper tells a story of taste and authenticity. What makes us truly special? We offer customisable gift options, eco conscious packaging, and our signature “30 Day Gifting Guarantee,” which ensures satisfaction, or we’ll make it right. Whether you're looking for corporate gifting solutions or a last minute gift with impact, Purely Gourmet delivers more than just a box we deliver connection. Explore our bestselling gift hampers online and discover why so many Australians trust Purely Gourmet to make their moments extra special. Elevate your gifting today with our premium range of hampers that are made to impress, delight, and be remembered. Purely Gourmet where meaningful gifts meet gourmet goodness.

Purely Gourmet Gifting Guarantee

30-Day Gifting Guarantee

30-Day Gifting Guarantee
Purely Gourmet’s 30 Day Gifting Guarantee is our commitment to ensuring every customer has a seamless, worry free gifting experience. When you send a hamper through us, you can do so with complete confidence. If for any reason you or your recipient are not satisfied with the quality, freshness, or presentation of your gift, simply let us know within 30 days of delivery. We’ll happily offer a replacement or refund no questions asked. We also guarantee on time delivery. If your gift does not arrive on the day you selected due to an issue within our control, we’ll take responsibility and make it right. Every hamper is hand packed with care to ensure it arrives beautifully presented and ready to impress. If it doesn’t meet our high standards, we’ll fix it. Most importantly, our customer service team based right here in Melbourne is always here to help. Whether you have a question, concern, or just need some assistance, we’re just a phone call or email away. At Purely Gourmet, we believe gifting should always be a pleasure, and our 30 Gifting Guarantee is our promise to make sure it stays that way.

Contact info

Promotion box for Purely Gourmet

Same Day Delivery Across Melbourne

Rated Excellent on Trustpilot

4.7

Excellent

TrustScore 4.5 out of 5

603 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(603)

135 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

That was fast!

Wow, that was super fast! I ordered around 6pm and the package was delivered before midday the next day! wow!

13 July 2026
Rated 5 out of 5 stars

Very good products

Very good products. People who received those parcels are very happy

24 June 2026
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Reply from Purely Gourmet

Thankyou Annak for the 5 Star Review and very positive comments your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Service

Rated 5 out of 5 stars

Trustworthy company!

Same day delivery was perfect for what I needed, and the updates I received along the way were very helpful in knowing when my gift would be delivered. My friend said the quality of goods were great too. Can’t fault this company!

11 June 2026
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Reply from Purely Gourmet

Thankyou Lisa for the 5 Star Review and very positive comments your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Service

Rated 5 out of 5 stars

The package was delivered very fast .

The package was delivered very fast and in a safe manner.

8 June 2026
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Reply from Purely Gourmet

Thankyou Dorina for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Service

Rated 4 out of 5 stars

Good value with discount

Good value with discount. Prompt delivery to regional area. Recipient happy with the gift.

2 June 2026
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Reply from Purely Gourmet

Thankyou Elizabeth for the Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs. Hopefully next time we can get that to a 5 Star Review

PG Customer Service

Rated 5 out of 5 stars

Great Australian products

Great Australian products. Fast delivery. Well priced. Nicely packaged. Recipient happy. Thanks.

3 June 2026
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Reply from Purely Gourmet

Thankyou Nancy for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Service

Rated 5 out of 5 stars

Gift was well presented and delivered…

Gift was well presented and delivered on time .

3 June 2026
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Reply from Purely Gourmet

Thankyou Joan for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Service

Rated 5 out of 5 stars

Easy to order and the delivery was in…

Easy to order and the delivery was in the day as requested

1 June 2026
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Reply from Purely Gourmet

Thankyou CinSin for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Service

Rated 3 out of 5 stars

The gift was great

The gift was great, my daughter loved it. However there was no tracking and the email advising that it had been delivered came the following day. I was ordering from overseas so it was important for me to know that it was being delivered

28 May 2026
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Reply from Purely Gourmet

Thank you, Moira, for your feedback. I’m so glad to hear your daughter loved the gift. I’m sorry for the frustration caused by the lack of tracking and the delayed delivery notification — I understand how important timely updates are, especially when ordering from overseas.

Thank you again for choosing Purely Gourmet to share such an important moment with your daughter.

PG Customer Service

Rated 5 out of 5 stars

I live in South Africa while my…

I live in South Africa while my daughter is in Australia. Being able to send her a special gift and have it delivered on her birthday helped me help her feel special even if i was not there to spend it with her.
thak you Purely Gourmet!!

27 May 2026
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Reply from Purely Gourmet

Thankyou Ureshni for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Service

Rated 5 out of 5 stars

Great products

Ease of ordering
Good communication
Quality products
Timely delivery
Recipient loved the gift

27 May 2026
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Reply from Purely Gourmet

Thankyou Janine for the 5 Star Review, Happy to hear everything went well your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Service

Rated 5 out of 5 stars

I didn't get to see the gift hampers…

I didn't get to see the gift hampers ruor to ot being delivered but my friend was tickled pink.

21 May 2026
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Reply from Purely Gourmet

Thankyou Hana for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs. Please to hear your friend was tickled pink (Haven't heard that expression for a while😊)

PG Customer Service

Rated 5 out of 5 stars

Love purely gourmet

Love purely gourmet . Have you def it twice now in the space of 1 month. Gifts really are gourmet and service is personalised. I had a call back from Josh himself when I forgot to add the same day delivery and he was able to help me out no problem. Perfection!

20 May 2026
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Reply from Purely Gourmet

Thankyou Sylvia for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Service

Rated 5 out of 5 stars

Fast delivery and was loved as a gift

Fast delivery and was loved as a gift

20 May 2026
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Reply from Purely Gourmet

Thankyou Susan for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Service

Rated 5 out of 5 stars

Delivery efficient and beautifully…

Delivery efficient and beautifully wrapped products and next day delivery

17 May 2026
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Reply from Purely Gourmet

Thankyou Paras for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Service

Rated 5 out of 5 stars

The product is excellent and I got a…

The product is excellent and I got a good feedback from the gift recipient. Delivery was also prompt and accurate. I am happy with this purchase.

7 May 2026
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Reply from Purely Gourmet

Thankyou Mimi for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Service

Rated 5 out of 5 stars

Fast delivery

Fantastic product and easy to order. Delivered on time too.

7 May 2026
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Reply from Purely Gourmet

Thankyou Christopher for the 5 Star Review, your support is invaluable to us, and we thank you for entrusting us with your gifting needs.

PG Customer Service

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