Feel Better Box Reviews 

1,560
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff who go out of their way to provide personal touches, such as calling to double-check delivery addresses and fix mistakes. Many buyers also appreciate the remarkably fast delivery service, noting that care packages and gift hampers arrive promptly, frequently by the very next day. A few other people also felt that the online platform is very straightforward to navigate when purchasing thoughtful presents for loved ones. Shoppers are consistently delighted by the wonderful selection of premium products tailored perfectly for friends and family members going through difficult times.

What people talk about most

Product

Users describe positive interactions with product, highlighting the great range and variety available for... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the prompt and timely arrival... See more

Service

People report positive experiences with service, expressing strong satisfaction and gratitude for the care... See more

Staff

Customers consistently note positive experiences with staff, praising their helpfulness and personal touch.... See more

Order

Clients share positive opinions on order, highlighting extremely fast shipping times where boxes ordered one... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Suzy from Better Box called me straight away after submitting an order as she picked up a spelling mistake in the recipiants name. She also advised that as I was sending the hamper to a hospital she w... See more

Company replied

Rated 5 out of 5 stars

The recipient was pleasantly surprised and very happy with the content and timeliness of the care pack. I'm super grateful it reached her so quick! Thank you for making it happen and for the extra tou... See more

Company replied

Rated 5 out of 5 stars

Great service delivery and invoicing but most importantly was the feedback i got from our employees we sent their care packages to. They've got a great range so the package can be really well tailored... See more

Company replied

Rated 5 out of 5 stars

Great website to buy “Get Well” and many other thoughtful gift boxes to make your recipient feel special. The site is very easy to search, and when I wanted to make a small change to one of the boxes,... See more

Company replied


Company details

  1. #2 of 5 best companies in Gift Basket Store
  2. #2 of 7 best companies in Corporate Gift Supplier
  3. #6 of 19 best companies in Gift Shop
  4. #4 of 16 best companies in Health and Beauty Shop

About Feel Better Box

Information provided by various external sources

Weigh Less with Jess

Feel Better Box specialises in gifts to help people 'Feel Better.' Whether it be if they are going through a hard time, you'd like to send your sympathies or send a Get Well Soon gift. We know you want to show a loved one you are thinking of them and you also want to help them recover quickly. That’s why we send all our care packages with Express Post.

We are a small business with a big impact. And we care. We care because you care. And that’s why we are Australia and New Zealand’s leading care package purveyor.

Care Packages you might like to send:-

We love to help your loved ones feel better

Written by the company

We simply care
We care about you. We love that you are sending a care package to help someone in their time of need. It is our objective to give a level of service that we would like to receive ourselves. We know timing is a big factor and that is why we send all our care packages with AusPost Express which is next business day delivery for *most* post codes (Northern Territory and Far North Queensland can take an extra day or two).
Who are we?
Hi, I'm Sarah and I own Feel Better Box. My Parents and Sister help me wrap my best selling care packages. I have Susie helping me with my customer service emails. It's so important to me that we are only a phone call or email away to give you peace of mind and help with any query you might have.
Why we do what we do
Care packages are simply the best surprise gift to receive when you are feeling down, or unwell or recovering at home or in hospital. I have chosen items to entertain the hands and the mind. Items to warm the tummy and the soul. I love sending our Hug Me Mugs or Happy Socks because I know every time the recipient uses them, they will remember they are loved. And it's not about the budget, it's about the thought that matters. Just sending someone a surprise in the post can make their day or week. The warmth of knowing they are loved is the best gift of all.

Always Express Shipping

Because we know you need it to arrive asap

We use AusPost Express Shipping service because they are the best. They cover 80% of Australia with their next business day promise and I'd say that is pretty awesome considering the size of Australia.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(1,560)

50 reviews in the last 12 months

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Rated 4 out of 5 stars

Lovely surprise gift

Quick service and the surprise box made my step-dad very happy! He especially loved the book. My only disappointment was that I chose this particular box because I wanted the items advertised, but the “When Life Gives You Lemons” chocolate was swapped for a different chocolate without letting me know before it was shipped.

26 August 2026
Rated 5 out of 5 stars

Sarah thank you so much!

Sarah thank you so much, my daughter received her box so quickly and she told me that it is really beautiful!
I am so impressed and I will definitely use your business again.
Thank you! ♥️

27 August 2026
Feel Better Box logo

Reply from Feel Better Box

Hi Debbie, We're delighted everything went well. Thanks so much for the review! ❤️🥰🥰

Rated 5 out of 5 stars

Great service delivery and invoicing…

Great service delivery and invoicing but most importantly was the feedback i got from our employees we sent their care packages to. They've got a great range so the package can be really well tailored to the different issues.

10 August 2026
Feel Better Box logo

Reply from Feel Better Box

Hi Warren,
We're delighted to know that our care packages have been well received. Thanks so much for your review!
Sarah & Susie ❤️🥰🥰

Rated 2 out of 5 stars

Delivery experience not great.

A great concept to have Feel Better Boxes to send to friends or family who are unwell.
I was rather disappointed by the fact that the box I ordered was delivered to the local Post Office and not to the house of the recipient. If someone is unwell, and live alone, it's not helpful for them to have to go and collect the gift they've been sent.
I also didn't find the website very helpful when I ordered as I couldn't find information on expected delivery date and when I contacted the Company about this I seemed to receive an AI generated reply from "Susie"? It was somewhat brisk and not supportive in the reply. I was quite stressed about whether my gift would arrive in reasonable time for the recipient so don't think I will use this Company again - unfortunately.

6 August 2026
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Reply from Feel Better Box

Hi Louise, We're sorry your experience using our website wasn't what you expected. I'm also, personally saddened, that you thought I was AI, when I'm a living, breathing person in Sydney who was up late and checked on your order at 11pm, within an hour of having received your email. At that point I let you know the expected delivery date and referred you the shipping confirmation email where you could keep an eye on delivery if you needed. It looks like in your case, the parcel went straight to the Post Office box. This sometimes happens in regional areas and we have no control over it. The recipients in these areas, however, would be accustomed to picking up their parcels. We can see that the parcel was delivered the next business day and picked up that same day which is good. We hope the recipient is enjoying his gift.
Susie, Online Business Manager

Rated 5 out of 5 stars

When I entered the incorrect address…

When I entered the incorrect address for delivery, I emailed and received a prompt response. Your team rectified the error. Very grateful for this above and beyond service.

28 July 2026
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Reply from Feel Better Box

We're happy to help, Vickie. Thanks for the review! ❤️🥰

Rated 5 out of 5 stars

I have used this company several times…

I have used this company several times and always quick delivery. Beautifully presented and good value for money. All recipients have been very happy.

19 June 2026
Feel Better Box logo

Reply from Feel Better Box

Thanks so much for your support, Heather! ❤️🥰🥰

Rated 5 out of 5 stars

The box was absolutely great my sister…

The box was absolutely great my sister rang and said she loved it. I got one from a friend when i was in hospital and thought it was a wonderful idea so did not hesitate in ordering one for my sister.

Thank you

15 June 2026
Feel Better Box logo

Reply from Feel Better Box

Hi Robyn, Thank you so much for your kind words. We're so glad your sister loved her box.
Knowing that you received a Feel Better Box yourself and chose to send one to your sister is incredibly special. Thank you for your support and for letting us be part of caring for the people you love.
Sarah and team ❤️🥰

Rated 1 out of 5 stars

My sister hasn't received her package…

My sister hasn't received her package she's gone sick with her daughter so they haven't heard anything it's not been dropped & no one is getting back to me. I live 2 hrsv away from get butbitv still would have been cheaper for me to turn up with the same gifts much cheaper. I have been offered no return fee of any kind when it was supposed to arrive the day before between 2pm and 3pm. Sad

3 June 2026
Unprompted review
Feel Better Box logo

Reply from Feel Better Box

Hi Monique,
We received your order yesterday and it's due to arrive today.
We're wondering if our website has confused you. Please advise where on our website you saw that we do same day delivery to South Australia?
If you click on 'Delivery' in the top menu bar, it takes you to our shipping page. It says there that all parcels are sent by AusPost Express Post. Same Day Delivery is for Melbourne Only, purchased for a fee of $25.
Please advise if you saw something different anywhere else on our website so we can rectify this.
Thanks,
Sarah and team

Rated 5 out of 5 stars

Happy Purchase

Very easy website to steer thru, I did make an error in my purchase but realised too late , however, the lovely people at the other end realised. They rang me immedand corrected it for me. I was thrilled. Highly recommend and will not hesitate using them again.

28 May 2026
Feel Better Box logo

Reply from Feel Better Box

Hi Susan, We're glad we could help. Thanks so much for the recommendation! ❤️🥰

Rated 5 out of 5 stars

Only ordered my feel better box…

Only ordered my feel better box yesterday afternoon, has already been delivered this morning and the recipient was so delighted with it😊😊
Everthing just spot on, perfect, thank you.

22 May 2026
Feel Better Box logo

Reply from Feel Better Box

Awesome! Exactly what we wanted to achieve. Thanks for letting us know. ❤️🥰🥰

Rated 5 out of 5 stars

I’m previously a recipient of the Feel…

I’m previously a recipient of the Feel Better Box.
Remembering how I felt when I received mine was what prompted me to send one too!

19 May 2026
Feel Better Box logo

Reply from Feel Better Box

We're thrilled that you enjoyed the experience of opening one of our boxes. Thanks so much! ❤️❤️🥰

Rated 5 out of 5 stars

Next day, absolutely delighted


Better Box delivered it next day, and my mother was absolutely delighted with the quality, presentation and variety in the box. Thank you so much!

6 May 2026
Unprompted review
Feel Better Box logo

Reply from Feel Better Box

Awesome! We're thrilled delivery went well and that the box was well received. Thanks for the review, Nigel! 🩷🩷🥰🥰

Rated 4 out of 5 stars

Delivery service & follow up to ensure…

Delivery service & follow up to ensure the correct deliver was excellent.
Unfortunately some of the items I was interested in where sold out.
However I would highly recommend them & use them in the future

23 April 2026
Feel Better Box logo

Reply from Feel Better Box

Thanks for your support Claudia! 😊

Rated 5 out of 5 stars

Kind and dedicated

They took the time to call and double check the recipient address after I accidentally autofilled the wrong one. Beautiful customer service

4 May 2026
Feel Better Box logo

Reply from Feel Better Box

We're glad we could help. Thanks for the review, Sarah! ❤️🥰

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