profishop.de Reviews 

Thnx to those who shared their experiences with profishop; it helped me to stop placing an order with them after reading those negative reviews. I paid Euro 20 more for the same product on the other platform which is truthworrhy. I think as they do mostly B to B therefore probably they list the products in their platform without having them in their available inventory and warehouse. The problem that this platform should focus is to work on the on time shipping from their own sources to can hit the schedule with their customers on this platform.They sacrifice their profits in short term rather a long lasting success upon the satisfaction of the customers. "Customer is the king". Without customers, Profishop couldn't exist. Be your own corrector!

I only write this review because I was so scared that this was a scam website and I was convinced my vorkasse payment was gone but its not a scam it is legit. I'm not discrediting everyone else bad experiences but mine was fine so if anyone is reading this scared they wont get their items etc It will be ok.

I placed my order on january 29th. No tracking information, no customer service, no product. The number doesn’t work. The Website helpservice just sends an automatic response asking for a rating or asking you to wait another 3-4 weeks repeatedly. After reporting for fraud and using my right to withdraw from the contract through email on the 14th of April they’ve now send me the product. I reached out to the credit card company to report as fraud and already got my money back a week ago. I now told them that if they want me to send the product back they’ll have to send a shipping label because I’m not paying for that. If I could give zero stars I would. I’ll report them to Customs (Zoll) und consumer advice centre (Verbraucherzentrale). Everyone should do the same.

When i ordered my package arrived rather quickly. However, i've found a fault on my product, which i wrote to them, that i would like a replacement for. I've been waiting for short of a month, but still no answer on email...

I've ordered a 400 euro electric fireplace on the 4th february 2025 with a promised delivery time of 15 days. Today 12th may!!! i still haven't received the product and the money is not reimbursed.They don't inform you of delays, they don't have a customer service to reach other than a generic info request and they repetitively lie about delivery timelines. I suspect profi-shop to be a fraud and will request refund of my order through my credit card company. Very disappointing especially as we made the drywall built-in to size for this product. Be cautious and don't order from this company.

Beware! Ordered a product from Profishop. Herd nothing for a few days then contacted them. They claim they haven't received the PayPal payment and asks us to send proof. After sending them the transaction they still ask for more proof of the transaction.
Reported them to PayPal and hope i get my money back :(

I would be very cautious using this company.

We ordered some products from them and they could not provide the product. They offered us another product which we agreed to but they never sent it. We sent them a lot of emails which came back with a generic response "Your request (1550698) has been updated. To add additional comments, reply to this email" No one would respond to us and they have no posted phone numbers to contact them.

In our frustration of losing our money and receiving no product, we wrote them a poor review. Wow! Almost immediately we got a response from them. I informed them about the generic emails and the fact that they have no phone number. The representative acknowledged the fact that they have no phone numbers to call and agreed that it is frustrating.

After what seemed to be an apologetic response. They offered to still send us the product which we declined. I ordered it from Uline and received it two days later without any hassle. We asked them to just refund us our money. We did receive our refund.

Do your homework before ordering from them. You will find that there is no way to contact them properly without writing a poor review.

I ordered something on 12/27/23 and was told the possible delivery time would be about Jan 3, 2024.
I did not think about where it was coming from but in research it looked like (Europe).
The website did give me a warning about how Covid was still causing slow downs and that Profishop was just the site where the product was being sold, middelman?
On the 5th of Jan. I had not heard any of the usual talk like your package has been shipped so I contacted costumer support and received back what looked like a form letter. I then waited until the 9th before sending another e-mail. On the 11th
it was a response from another person who actually gave me something more than a form letter it was conversation with meaning. On the 17th I recieved a text telling me my package was on the way and should get by the 22nd, it cam on the 20th.
I am very sorry to hear of all the people that have not had positive outcomes but mine did end on a good note.

I placed order on December 13th. No tracking information, no customer service, no product. Time to reach out to the credit card company to report as fraud. If I could give zero stars I would.
Update: It turns out that Profishop is not a retailer. They are pretty much attempting to broker the sales. Items may not be obtainable at the price, or may not be obtainable at all. Vender is attempting to secure the product. This should be stated prior to "purchase".

Got ordered August 1st. It stated a 3-5 business day shipping. Got an order confirmation on August 4th, with a latest expected delivery date of August 11th. It hasn't arrived and I have no tracking number. UPDATE 8-15-23: Their customer service is in another country so I got a call from a +49 number on 8-14-23 stating that it shipped on the 11th with a tracking number. It arrived today in perfect condition. Just need better communication with tracking.

I have bought an article in May and I am still waiting for it (6th of July). I have contacted their customer services many times and they are unable to give me a solution why the article has not arrived or replace it with another one 4 weeks after the purchase. I am stuck and so far I have not been given a refund either. I would avoid dealing with this company for their lack of reliability and problem solving issues coming from their end.

Ordered something i needed by 6-23 about a week or so in advance, and made sure it would make it in time. they said it would be here 6-21. I even created a support ticket as theres no real way of tracking without a support ticket. They assured me it would be here 6-21. 6-23 rolled around, still not here. Just received an email this morning 6-27 that the manufacturer just handed it over to fedex and it would be here 6-29. They falsified the fact that the order/shipment had been completed 4 days ago, when that was obviously not the case.

I've ordered ecoflow delta 2 for a really good price and only afterwards I've red the reviews here. Not going to lie I've been rather worried about it but to my surprise received my order a few days later. No problems at all. Maybe experiences of others here are different but my experience was totally fine.

I made an order on March 23rd, order number BK230056271.
The order has still not been sent put for delivery and customer service does not give any actual update on the order or the issue. First and last time I use rhis website. Seems a scam. Do not buy at Profishop anything.
And my experience post and after discussion with the client service, my order was cancelled and reinbursed. So it ended well, but after I have lost a month waiting for my delivery.

I ordered two times the same product only a half was delivered for a month I had contacted the costumer service 4 times every week once and every time I got a new delivery date after a month and a half they've sent me that everything was already delivered and I couldn't prove it because the profishop website doesn't provide a tracking number to it's customers to my luck I already took a photo of the shipping label when it came and instead 40kg it was 20kg if I hadn't took that photo I would never get my other half of the order 1 star for the seller hendi and one star for the profishop for sending generic and not doing anything until I wanted to contact paypal and open a dispute and honestly I don't think it was an mistake because for a month I've always got a new delivery date after they've contacted the seller and they did this everything for only 150€ no wonder why everybody is always buying of the amazon everything.

This company sells branded items in name and photo and then sends you knock off brands. DO NOT USE THEM

Czech Republic - Oh well. I found no reviews (hodnoceni, recenze) online for Czech version of Profishop.com, but due to the prices, I still went through and ordered four separate items.
Since the website was perfectly translated into Czech language, I thought that I would also write my details including special characters. Oh well, how wrong I was!

After 2 months of not receiving anything, I asked about the order online. The only answer from their “automatic” system was that the order has been successfully delivered. So I called them (definitely not in Czech) and I was told to write an email and that they have x days to respond. After that, and after many transfers of my requests, I received a “confirmation of delivery” by the shipping company, sent to me by the manufacturer (sender of the goods) - the receiver was someone completely different than me.

After some back-and-forths, I was told that my orders have already been shipped out, but have been returned to the manufacturer because the shipping company could not deliver the package - due to my address being incomplete! Well, there go the special characters. Haha.

So, I was asked to provide my details again, so that the shipment could be tried again.
After a week, I got a call from the courier (who, thank god!, knows me), that he has somehow found my package in the warehouse. Because they (the sender) just did not include my phone number / email, the courier just could not contact me.

Thankfully, after receiving half of the items, I visited the courier’s warehouse personally and picked up the rest.

All in all, I do recommend the shop. They were helpful and tried their best to resolve the problem. Just be cautious of the details you enter and ask for the tracking number.

Worst shop ever.

Send me the wrong item after weeks of delay. Then tells me I have to pay for the return.

Don't buy from such scammers.

UPDATE
One if the supervisors called me and apologized for the inconvenience, such a nice guy! Companies that actually call there customers deserve a second chance. Fast refunding for my return shipping cost.

Two months with no delivery, no response from support. After the inital shipping deadline was missed I was given another one six weeks later, which came and went. I contacted them again afterwards, and have received no response for two weeks. I have asked paypal to refund the transaction.
Update: After requesting a refund through paypal, I did get one promptly and without any issues

Order placed November 5th with advertised delivery in 4-6 days. Today is November 22nd and after tens of emails Profishop has still no clue or where it is, if ti was ever shipped or else. Asked to be refunded, received an apologies email and confirmation my refund is on the way but no actual proof of refund issued. Please be aware this is not a reliable online shop. Worst experience ever for online shopping, unbelievable....