SKIMS Reviews 

my experience with the return process was unacceptable.
SKIMS received my returned items on June 4. Instead of processing my refund within a reasonable time, they kept my money for another 22 days. My refund wasn’t posted until June 26.
During that time I had to contact customer service multiple times just to ask where my money was. I received no clear explanation, no proactive updates, and no sense of urgency. I even reached the point where I considered filing a dispute with my credit card company because I had no confidence that my refund would be processed.
For a company of this size, holding a customer’s money for over three weeks after receiving the returned merchandise is simply not acceptable.
The products are great, but the return process and customer service need significant improvement.

Terrible customer service. Numerous emails going back and forth but without resolution. The customer service team just take it in turns emailing the exact same information, time and time again without listening to what you’re saying. You are treated as if you’re stupid. As I write, I’m £170 out of pocket and will never be purchasing from here again.

Spent $123.40 CAD for a long sleeved t-shirt and when I open it up, I thought I received a pair of nylons. Barely anything to it and certainly not worth the money paid. Can’t bother returning because THAT would be a nightmare in itself. Oh, and it’s short like we all have six pack abs and no cellulite. Come on.

I bought a seamless sculpt bodysuit. It took them around 4 days to ship and 2 more days until I had it delivered in Portugal. The bodysuit is really flattering but nothing special. However, after 2 wears, it came undone in two different places, which i believe to be an exception with these pieces, but still very disappointing specially since the sizing was correct. I contacted SKIMS customer support and they promptly aided me, after sending photos of the tears, they issued a full refund. So overall, it was a bittersweet experience but a great customer support.

Yes yes yessss! Took me a while to make a purchase, finally did, and beyond satisfied! Kim and team have truly outdone themselves. By focusing on comfort, support, and appeal (sexy). I am 5’5, 192lbs, somewhat curvy, 40DD, and have been through so many bras but would find myself going back to my maternity bras which now have no support or comfort. Until recent order with Skims.

Big thank you to Kim and Team! You nailed all the wants on the head with the bras.

Items I purchased: Skims Body Core Sculpt High-Waited Thong, Skim Lace Full Coverage and Smoothing Intimates Full Coverage. The day of receiving my ordered, I placed another order and ordered black in both bras. 💯

Do not order!!! Buy from literally anywhere else, its a complete scam and they essentially just steal your money. The customer service does not reply and they have not issued me a full refund for all the items sent back. Futhermore the one item I kept broke after one time of wearing to which there was also absolutely nothing said or no solution found. Most upsetting is that they are essentially just stealing my money and not issuing a refund even thought I sent everything back. Have had multiple emails with customer service and they are super slow with generic ai replies and you always have a different “person” helping you. Please just don’t make the same mistake and buy from literally anywhere else.

I tried the SKIMS Men’s Stretch and Flex boxer briefs, attracted by the brand’s focus on high-performance fabrics. The modal cotton blends deliver excellent softness, stretch, breathability, and durability—easily among the better options for everyday and active use.
That said, the front construction stands out for its pronounced smoothing and compression. It feels intentionally designed to suppress the natural bulge, resulting in noticeable pressure and discomfort on the penis over time, particularly during longer wear or movement. This flattening effect prioritizes a streamlined appearance at the expense of ergonomic support.
Removing some of the already placed extra fabric in the pouch area for a less restrictive design would resolve this without altering the clean fit. With that refinement, these briefs would approach perfection for both comfort and functionality.
Materials and overall build: 8/10
Pouch comfort and design: 1/10

Customer service is HORRIBLE. All robots , NO HELP AT ALL. Confirmation email said my address and then WAS NOT DELIVERED TO ME. It feeels like talking to a scam website portal. NEVER SHOP HERRE. Not even worth the headache.

Very disappointing experience.

My parcel was left unattended outside the main entrance doors by the courier and was subsequently stolen. A delivery should never be considered complete when an expensive item is left in an insecure, publicly accessible area.

What has been most frustrating, however, is the poor customer service that followed. After reporting the issue and providing all the requested information, including my order confirmation, I received little meaningful assistance. Instead of taking ownership of the problem and helping to resolve it quickly, I was left chasing for updates and repeating information that had already been provided.

When a customer does not receive their order due to a delivery failure, they should not have to fight to be taken seriously. The lack of urgency, communication, and support has been extremely disappointing and has turned what should have been a straightforward resolution into a stressful and time-consuming experience.

I expected far better service, especially after spending a significant amount of money. Based on my experience, I would be very hesitant to order from this company again.

Do not buy from SKIMS if you expect proper customer service when something goes wrong.

I placed an order on 22 May and the parcel was never delivered to me. Evri later confirmed that, after a depot search, they were unable to locate the parcel and advised it may be lost in their network.

Despite providing this evidence to SKIMS, they continued to tell me to contact Evri directly and wait for the parcel to be returned to them before they would process a refund. I requested escalation to a manager twice, but this was not properly actioned.

As the customer, my contract was with SKIMS, not Evri. I should not have been expected to chase the courier for a parcel I never received.

SKIMS failed to take responsibility or provide a clear resolution. In the end, I had to raise a dispute with American Express, who resolved the matter and refunded me.

Really disappointing experience. I would not order from SKIMS again and would advise others to be very cautious.

Split on the seam after a couple of months at £58 for 3 pairs. Do yourself a favour and get established brands like Calvin Klein. Customer service wouldn’t do anything as they were bought through Selfridges even though they have been manufactured by skims. Very rare I wrote 1 star

Prior being pregnant, I was a size XXS in almost every brand until I bought from SKIMS which unfortunately made me feel insecure and fatter than I am. I was 16 weeks pregnant when I bought the nursing bras and luckily, I guesstimated based on other reviews and sized to medium. Even with medium, I have to use the last row of hooks which is crazy. At 18 weeks, I ordered another nursing bra because I love the style and fit so that’s one positive note. However, I bought the maternity fold over pants in size small and OMG, these things were so tiny that as I was putting them on, it felt like the seams were about to pop. I had to return them.

Also, I knew they charge for returns but I didn’t know the return fee counted for the Staples drop-off too which is so silly because I’m already going out of my way to a drop off center, wait in line and I have to pay for it too? I should’ve just opted to mail it back but I couldn’t easily change the return option.

I normally wouldn’t have supported a celebrity brand, especially one owned by the Kardashians. I think some of the styles are actually very nice but they are expensive for what they are at the end of the day. Material is hit or miss but these nursing bras are totally worth it. What’s not cool is despite the brand seemingly diverse, and Kim herself being thick at some point, it’s crazy how tiny all the garments are. If you’re big on the chest or big butt/thighs, size up at least 2 sizes! Or, buy multiples and return the ones that don’t fit and save yourself the back and forth of $6 return fees.

Love the products but the new tags on the underwear are ridiculous

I visited the Skims flagship on Fifth Ave last year and had a wonderful experience, but my recent visit to handle an exchange was a total nightmare.

I was left stranded in the fitting room for 40 minutes because the associate was too busy trying on bras for herself in another room. She completely disappeared, only to eventually bring me the wrong sizes and the wrong items—before finally telling me they didn't even have my size in stock.

The frustration continued at checkout. I tried to do a simple exchange, but the cashier claimed their system couldn't process it. She insisted on doing a refund and making me re-purchase the items. Because I originally bought them as part of a "3 for one price" deal, re-purchasing them would have cost me much more. The cashier just said there was nothing she could do.

I wasted nearly an hour of my time and left empty-handed. Skims needs to improve its retail system and hire staff who are properly trained to help customers, not just stand around or shop on the clock. I have never experienced anything like this at any other store.

Gave a won top. Had Lindt all over the boob and arm area.

Shipping was fast and as mentioned no additional charges for Europe. All paid.

The bodysuit is great. I look great. Maybe I should have ordered one size bigger.

I also ordered a Hoodie but decided to return. I could not keep it even for the sales price. Ridiculous price for such a plain, basic nearly cheap looking Hoodie. Photo looked much better. I d rather paid the Return shipping than keeping it.

Overall good but I recommend certain categories. Not Lounge, hoodies etc.

Sizing is inconsistent from one bra to another. I had purchased one in a store. It is very comfy, but realized after wearing once that my boobs bounce too much when wearing. Thought I would try the minimizer. The one I bought on sale is too small. Took 2 weeks to receive. Can't exchange for another size. Have to return, so there goes the sales price. Honestly, even comparing a wrong size bra, my Wacoal minimizer does a better job of minimizing and it's not near the hassle to purchase or return. For this day and age of internet shopping, I'd say this company has poor customer service. The bras are okay, buy you can buy comparable bras without the hassle.

Very disappointed with my first experience shopping with SKIMS.

I recently placed two orders on separate days. The first order was placed as a guest checkout, and I never received a confirmation email. The second order was placed after I created an account, and that order appears correctly in my account.

I am now trying to return the first order and have been communicating with a customer service representative called Queenie. Despite providing proof of purchase, my delivery address, and multiple email addresses that may be associated to this order, I have repeatedly been told that no order can be found. For a brand as established as SKIMS, I would expect customer service to have better systems in place to locate an order using the information provided, especially when I can supply evidence that the purchase was made. I have physically received the order, so I am unclear why it cannot be located in your system.

Unfortunately, the communication has been frustrating and unhelpful. Rather than investigating further or offering an alternative solution, I have simply been told that there is no order associated with my account. As a first-time customer, this has left a poor impression.

The lack of support and accountability has made what should have been a straightforward return process unnecessarily difficult. Based on my experience, the customer service has been disappointing, and I will be escalating this matter further.

I ordered the straight neck bralette and boy shorts to match. Both came in within 2 weeks but are horrible quality! They are so thin and cheaply made that they will only make it through one wash. Before u received them I ordered more on sale and haven’t received them yet. Very slow delivery! Obviously, I am sending them all back and will never order here again.

Bad AI customer service, weird textured bra, undesirable color (how do you make black weird?) and the fit was absurdly off in all ways. Now I get to pay $6 to ship it back.