Alo Yoga Reviews 

I bought several products t-shirts and they came with loose seams and marked collar, when they sent the credit I asked for another t-shirt and it seems that a car step over the package and brake damaging the t-shirt, very disappointing

I processed an in-store return, and a $150 credit was placed onto a store card. Shortly afterward, the full balance was depleted without my authorization.

When I reached out to customer support, Alo confirmed in writing that my balance was redeemed on an entirely separate, third-party account. Despite admitting that another account used the funds, customer service repeatedly refused to restore my balance or investigate how their system allowed an unauthorized third party to drain my store credit. They also refused to provide any verification details for the unauthorized order.

Alo left me with zero merchandise and zero store credit. Complaints have been filed with the California Attorney General and the BBB. Be extremely cautious leaving returned funds on store credit with this company.

I’m following up about my missing order. After waiting three weeks just for it to be marked as delivered, it never arrived. I understand there’s an investigation underway, but given how long it’s already taken, and that it was meant as a birthday gift still haven’t recived update order online with caution

A very high price point for something that doesn’t feel that quality, just seems a social media hype and I have found other companies offering the same for half the price that feel better quality. Ordered a sweatshirt, expecting quite a thick material for £128 however it is quite thin. It is soft but I wouldn’t say anything out of the ordinary and it fits well. I am happy with it but for the cost would I rave about it? No. Would I purchase again? Probably not

Terrible customer service! I used a first time buyer discount code, but the items were too big. I tried to exchange them but that’s only inside the USA so you have to return them. This mean making a fresh order but they wouldn’t give me a new discount code, bearing in mind I returned the original order so hadn’t actually bought anything.

The quality doesn’t look great either!

Do NOT buy from Alo Yoga (@aloyoga)!

My experience with their customer service has been absolute theft and pure gaslighting. I ordered the Suit Up Trousers, but their warehouse completely messed up and sent me a cheap pair of leggings instead.
When I reached out to resolve the issue and provided all the photo proof and package details, their support agents and automated bots repeatedly shut me down, claiming "inconsistencies" without ever explaining what they mean. To top it all off, when I asked them to prove their claim that the correct item was shipped by showing warehouse packing footage, they literally ended our live chat right in my face to avoid taking responsibility.
They took my money, sent the wrong, cheaper item, and refuse to issue a refund or correct the order while lying through their teeth. Save your money and your nerves, and never trust this brand. Zero accountability and fraudulent customer service!

Extremely disappointing experience with Alo customer service. A promotional tote that I qualified for was missing from my order, and instead of simply resolving the issue, customer service gave me one incorrect explanation after another.

First, I was told the promotion wasn’t active when I ordered. After I showed that it was, they claimed my order didn’t meet the $300 threshold. After I clarified that this was also incorrect, the explanation changed again: apparently their system simply doesn’t allow them to send the missing bag separately.

After several emails, instead of taking responsibility for their own mistakes and contradictory information, they once again tried to put the blame on me.

Even the voucher offered as compensation came with a lot of additional restrictions, creating yet another inconvenience instead of actually solving anything.

Multiple mistakes, constantly changing explanations, zero flexibility, and no accountability. Really poor customer service for a premium brand.

Horrible quality - first and only yoga set from alo had to be thrown in the trash after 1 wash. Will never be buying from this brand again.

The worst customer service. I have washed the hoodie 3 times and item has pilling. Customer service will not do anything.

Really bad quality, peels when you wash it. Absolute scam for the price.

I honestly cannot understand how a brand like ALO can provide such a poor customer service experience.

I have been trying to resolve a simple return/exchange issue, and instead of receiving a clear and timely solution, I have been left waiting and repeatedly following up. I was told that a return label would be sent to me, yet more than 48 hours passed and I still had not received it.

What is even more frustrating is that I had already contacted customer service and was given different information regarding the return process. I was told to wait several business days for an email, and after waiting as instructed, there was still no update, no return label, and no proper follow-up.

As a customer, I should not have to repeatedly chase customer service for something that should have been handled in the first place. If you tell a customer that something will be sent, then actually send it—or at the very least, provide a clear explanation and update.

ALO positions itself as a premium brand, but the customer service I experienced was nowhere near that standard. The product may be nice, but good customer service is part of the overall customer experience, and ALO seriously failed in that area.

This has been unnecessarily frustrating, time-consuming, and disappointing. I expected much better from ALO, and based on this experience, I would seriously reconsider purchasing from this brand again.

I don’t understand the terrible reviews for Alo!! Every order I have done has been perfect. Quick, premium delivery to Australia. Returns refunded promptly. I love every single outfit I have ordered.

I’ve ordered and spent a lot on these clothes over the last 12 months and have generally had good customer service. The quality is not great but I’ve always had a refund/exchange.
However this time, terrible. Ordered 4 days ago with express shipping/delivery which says it takes 3-4 days.
4 days later my order is still being processed and hasn’t been shipped. Tried chat, tried email and tried texting only to get told it’s on its way. Text support said it wasn’t working! Shocking.

The dress I received looks like a cheap copy of the advertised product. Used and Not Authentic. It has no logo, no tags, and the quality is not what was shown in the pictures. The style is similar, but it definitely doesn't feel like the original product. Be careful when ordering!

Horrible service. Live agents i think do not realise what are their responsibilities. They do not help or give any info about the issues with your order. Their support is limited to “thank you for your patience”, “how is your day”, “apologies for the inconvenience” . Alo i came to you not for apologies but for resolution of my problems created by you. Teach you support to do their job at least !!!

Been buying ALO for a while. They offered a 15% discount on future order, I did buy $550 at Square One Mississauga. They refused the 15% discount, next day called ALO head office, sent them receipts and now they refuse the 15% discount. For me is not the money, is simply how they act with the customer. They really lost 4 customers.

I'm actually extremely disappointed !!!

I have a pair of shorts and track pants.. even after extensive dry cleaning

They always go mouldy and develop white spots on them!!!

Really shit quality they are misleiding with ai pictures / quality is really shit payed 140 euro for a zip up felt like 10 euro sweater

Doing an online order is a waste of time and money. 4 days after placing the order I receive an email saying one of the items (main item) was out of stock, and the items price would be deducted. I just cancel the entire order, no make sense to order accessories without the main item. Until today, 5 days after
The cancellation, I didn’t receive my money back.
Be careful. Ordering items from Alo Yoga online is NOT a good idea.

The material is absolutely pathetic considering what you pay. It’s like they ordered from Shein and slapped their logo on it. Save your money and buy a good dupe!! I spent $200 on a jumper and the material keeps shedding all over my other clothes even after multiple washes. Waste of money.