Gymshark Reviews 

41,579
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 2,746 reviews, most reviewers were somewhat happy with their experience overall. Many consumers frequently highlight the stylish designs, comfortable fits, and generally excellent quality of the fitness apparel they purchase. Additionally, everyday shoppers deeply appreciate the responsive support team that resolves shipping delays and lost packages quite quickly. Some reviewers were not happy with delayed deliveries, long waiting times, and missing tracking updates for their packages. A number of customers also experienced frustrating issues with incorrect items arriving or poor product durability after light use. Others reported difficulties with return processes and receiving proper refunds when problems arose.

What people talk about most

Product

Consumers find product quality and experiences to be ambiguous. Many reviewers report significant... See more

Order

Reviewers highlight ambiguous aspects of order experiences, balancing frustration with praise. While many... See more

Customer service

Customers had ambiguous experiences with customer service, reflecting a wide division in satisfaction levels.... See more

Delivery service

Users describe ambiguous interactions with delivery service, reflecting a wide range of differing... See more

Quality

Customers consistently note ambiguous experiences with quality. While many reviewers expressed extreme... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Great brand and great shopping experience - I feel like Gym Shark has it right with everything they are doing and what they stand for. The website is easy to navigate with lots of information and mode... See more

Company replied

Rated 4 out of 5 stars

There was an issue, they sent me wrong item in my order, so i wrote them on support and they said that i can keep the wrong item and they will send me the right item for free now i am waiting for the... See more

Company replied

Rated 2 out of 5 stars

I've purchased from Gymshark multiple times and the orders have always arrived on time without issues. It's 10/10 in that regard. However, when it comes to refunds on returns, they are notoriously bad... See more

Company replied

Rated 5 out of 5 stars

The Gymshark AI chatbot was very helpfully and when the chatbot advised the rest of my concern would be dealt by a person within the next 3 hours and Kelsey responded in what felt like a few second... See more

Company replied


Company details

  1. Activewear Store

About Gymshark

Written by the company

We’re Gymshark. We exist to unite the conditioning* community.

It’s not our goals that unite us, but the things we do to achieve them. Because although our training grounds and end goals might be different, sweat is our sport. And we’re a team of individuals who know that to go further, we go together.

*Conditioning is everything we do today to prepare for tomorrow.


Contact info

3.4

Average

TrustScore 3.5 out of 5

42K reviews

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Asks customers to review

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3.4

All reviews

(41,579)

3,250 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing customer service

Amazing customer service! The response time was incredibly quick, and the team was very helpful throughout the whole process. They responded promptly and made sure to assist me with my issue. I really appreciate how helpful and professional they were. Thank you for the great service! And thanks to Lorenzo 🥳

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Had a delivery problem with UPS

Had a delivery problem with UPS; it seems my package was lost. A big thank you to Gymshark! Handled the issue very professionally and super fast (in just a few minutes on a weekend). Amazing team and amazing product!

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Gymshark customer service

I love the gymshark brand and have ordered several times through here. I’ve only ever had an issue losing items in the mail twice but every time customer service has always been very reassuring and accommodating and quick with their response. This is one of the many reasons I will continue to shop here!

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Wow!

Wow! Easy to find how to get help, return and more. I didnt find it difficult and im very pleased with how fast and nice it went! I had a faulty item, and they shipped me a new one! Very happy:)

5 September 2026
Unprompted review
Rated 5 out of 5 stars

My experience with GS

I decided to make my first order from GymShark, threw away a lot of clothes that were made from polyester so I went randomly on GymShark website to see what they got. I found 4 nice looking long sleeve shirts and they were made from Cotton/Nylon and decided to order, I used sizing from their website so I would order true to size or size bigger. All came quick, I made order on Monday but very late (22:00 approximately) and I got my stuff on Friday. I quickly tried everything on and I immediately felt like this is IT! Perfect look and fit so I was very happy. Only thing I can't give feedback on is the quality yet but I will update my review in next month or two when I start actively using this shirts and I do few washes.

4 September 2026
Unprompted review
Rated 1 out of 5 stars

Took over a week to realize an item was…

Took over a week to realize an item was out of stock. The agent made it sound like they would only check when the product was outside of the delivery window. The product was due September 2 at the latest and had not shipped when I inquired September 1.

25 August 2026
Unprompted review
Rated 1 out of 5 stars

The parcel wasn’t delivered

The parcel wasn’t delivered! When I contacted gym shark I was only able to communicate with a “bot”
This company use Evri courier. I eventually found they had left my parcel in an out house of a random farm about a mile from my property!
I asked for a refund for the inconvenienc, which was denied as I located the parcel ( it was a
Gift that arrived a week too late) I asked for my delivery fee to be refunded as I had to track down the property via a local face book page and collect the parcel. This was also denied!
As yet I have been unable to communicate with a real person and will never use or recommend using this company again!
I don’t know what the quality of this item was like as I didn’t open it

4 September 2026

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