Great brand and great shopping experience - I feel like Gym Shark has it right with everything they are doing and what they stand for. The website is easy to navigate with lots of information and mode... See more
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GSHQ, Central Boulevard, B90 8AB, Solihull, United Kingdom
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Still not received confirmation goods have been delivered?
Amazing customer service! The response time was incredibly quick, and the team was very helpful throughout the whole process. They responded promptly and made sure to assist me with my issue. I really appreciate how helpful and professional they were. Thank you for the great service! And thanks to Lorenzo 🥳
not only did i get brand new products that had holes in them after one wear, i had to deal with an automated system rather than actual customer service. product is not worth the price
My problem was solved quickly and efficiently
Had a delivery problem with UPS; it seems my package was lost. A big thank you to Gymshark! Handled the issue very professionally and super fast (in just a few minutes on a weekend). Amazing team and amazing product!
I love the gymshark brand and have ordered several times through here. I’ve only ever had an issue losing items in the mail twice but every time customer service has always been very reassuring and accommodating and quick with their response. This is one of the many reasons I will continue to shop here!
Everything was sorted great and in a timely matter!
I highly recommend them; they're absolutely top-notch. The clothes are lovely and very comfortable; it's a pleasure to order from them. ❤️❤️❤️
Their customer service is amazing when an issue arises. Fast response, customer oriented resolutions and great gym gear!
Wow! Easy to find how to get help, return and more. I didnt find it difficult and im very pleased with how fast and nice it went! I had a faulty item, and they shipped me a new one! Very happy:)
I decided to make my first order from GymShark, threw away a lot of clothes that were made from polyester so I went randomly on GymShark website to see what they got. I found 4 nice looking long sleeve shirts and they were made from Cotton/Nylon and decided to order, I used sizing from their website so I would order true to size or size bigger. All came quick, I made order on Monday but very late (22:00 approximately) and I got my stuff on Friday. I quickly tried everything on and I immediately felt like this is IT! Perfect look and fit so I was very happy. Only thing I can't give feedback on is the quality yet but I will update my review in next month or two when I start actively using this shirts and I do few washes.
Took over a week to realize an item was out of stock. The agent made it sound like they would only check when the product was outside of the delivery window. The product was due September 2 at the latest and had not shipped when I inquired September 1.
Worst customer service. Very slow responses. Takes a while for a resolution to come out.
Gym shark are by far one of the best customer service teams I have encountered. The clothing is always highest quality and the customer team have immediately resolved any issues I've had with delivery.
My parcel was supposed to arrive over a week ago and it’s still not been delivered
The parcel wasn’t delivered! When I contacted gym shark I was only able to communicate with a “bot”
This company use Evri courier. I eventually found they had left my parcel in an out house of a random farm about a mile from my property!
I asked for a refund for the inconvenienc, which was denied as I located the parcel ( it was a
Gift that arrived a week too late) I asked for my delivery fee to be refunded as I had to track down the property via a local face book page and collect the parcel. This was also denied!
As yet I have been unable to communicate with a real person and will never use or recommend using this company again!
I don’t know what the quality of this item was like as I didn’t open it
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