I bought the "Anima HIPE 2L insulated shell jacket woman" about two weeks ago and I’m extremely happy with it. The jacket feels high-quality, fits beautifully, and is very comfortable to wear. It’s... See more
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I have been waiting to receive the second part of my order and have sent numerous emails requesting to cancel the remaining items of that order. Still, you keep telling me that it can't be done becaus... See more
Company replied
what a relief. I received the parcel today. I ordered it on May 30th and received it on June 1st. DPD delivery I can't believe I'm writing this, but the package has arrived. I re-read all the rev... See more
Great product & fair price, just a shame about the pickup location issue Overall, I am very satisfied with my purchase! ✅️The product itself is excellent, high quality, and meets expectat... See more
Company details
About Snowleader
Written by the company
Snowleader, uw outdoor e-shop.
Snowleader biedt online verkoop van uitrusting en technische kleding voor in de bergen.
Ontdek ons volledige assortiment op het gebied van skiën, toerskiën, snowboarden, trailrunning, wandelen, kamperen en ons lifestyle-assortiment.
3 universums worden aangeboden op de site:
SNOW
OUTDOOR
CITY
- Meer dan 40.000 referenties en 500 merken
- Premium klantenservice met productexperts
- Een gratis cadeau vanaf 299 euro aan aankopen
- Express levering en retourneren mogelijk binnen 60 dagen
Wij zijn outdoor enthousiastelingen en we doen ons best om je te adviseren en je technische producten tegen de juiste prijs aan te bieden.
Contact info
France
- snowleader.nl
3.9
Great
647 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very fast and nice products
28 October 2026
The discounts were helpful.
26 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Ski bag was in my order
Ski bag was in my order, but didn’t arrived together with order, received fast reply from customer service and ski bag was sent to me, thank you guys for your work!
4 October 2026
Reply from Snowleader
Hello,
We are very sorry for the inconvenience caused.
Our customer service team is looking into your case. We will be in touch as part of the ongoing discussions to offer you a suitable solution.
Thank you for your patience, and we apologise for the inconvenience caused.
Kind regards,
The Snowleader team
i didn’t receive my order
i didn’t receive my order. the shop in vianen is under construction and wil reopen from october 12th. very poor because i am not able to see the jacket. someone from my family will collect it after opening it.
27 September 2026
Reply from Snowleader
Hello,
We are very sorry for the inconvenience caused.
The temporary closure of the Vianen collection point, due to building works, is beyond our control. We fully understand your disappointment at not being able to collect your order.
However, we can confirm that your parcel was successfully received on 12 October.
Thank you for your understanding. Please do not hesitate to contact us should you have any further queries.
Kind regards,
The Snowleader team
Terrible customer experience
I have been waiting to receive the second part of my order and have sent numerous emails requesting to cancel the remaining items of that order. Still, you keep telling me that it can't be done because it has been sent but at the same time you don't give me the tracking number, even though I have requested it many times. I don't think that with this kind of customer service I'll buy again from your shop.
21 September 2026
Reply from Snowleader
Hello,
We are very sorry for the inconvenience caused.
Our customer services team has looked into your enquiry and sent you the necessary information by email.
Following a check, we can confirm that your parcel has been available for collection since 3 October.
It is possible that some emails sent by the courier may have been automatically filtered into your spam folder, which could explain why you did not receive a notification regarding the dispatch of your parcel.
We thank you for your patience and apologise for the inconvenience caused.
Kind regards,
The Snowleader team
Good Deal! Reliable! Awesome!
21 September 2026
How eCommerce is suppose to work
I scored the product I needed for an amazing price, so I bought two :). Super smooth process, clear expectation management, delivered fast. Great stuff.
26 September 2026
Great prices, good assortment, fast delivery
17 September 2026
Great prices and very fast delivery!
5 September 2026
Never delivery and never refund
It is one of the worst customer experiences that I ever had in my whole life.
I bought a product on a discount and they never delivered it. The package was infinite going back and forward and they refused to give me my refund.
They forced me to write a letter by hand and would still not refund me, stating that they need to wait several weeks till they can figure it out with the post company.
Overall this company never protects the buyer, so I would not recommend this company at all.
My money is stuck with them for more than a month, and there is no estimate date in which I'll receive my money back. Not even if I will receive as they support is very bad.
1 August 2026
Unprompted review
Reply from Snowleader
Hello,
We are very sorry for the inconvenience caused, which was beyond our control. Your parcel has been returned to the sender by the courier.
In accordance with our procedure, a refund can only be issued once we have received the parcel. The relevant department will process the refund for your order on 17 September.
Thank you for your understanding, and please accept our apologies for any inconvenience caused.
Kind regards,
The Snowleader team
My order was shipped very quickly
My order was shipped very quickly. I received all the notifications, and the delivery was right on time .
26 August 2026
Shocking service and delivery time.
Shocking service and delivery time.
I haven’t received my delivery after 18 days. I am shocked at the service, I have emailed, called and still have no resolution. I will not buy from this store again!
10 August 2026
Unprompted review
Reply from Snowleader
Goedendag,
Onze oprechte excuses voor het ongemak, dat buiten onze controle ligt.
De bevoegde afdeling heeft een onderzoek bij de vervoerder geopend om het leveringsproces te versnellen. We nemen alle nodige maatregelen om zo snel mogelijk een antwoord te krijgen.
Houd er rekening mee dat dit onderzoek tot 30 dagen kan duren.
Bedankt voor uw geduld en begrip.
Met vriendelijke groet,
Het Snowleader-team
They continually postpone my refund
They continually postpone my refund, over 3 weeks now
Customer service representative Raphael , extremely rude claims my refund isn’t their priority
Worst company for online purchases I ever had
21 August 2026
Unprompted review
Reply from Snowleader
Hello,
We are sincerely sorry to hear about your experience and understand your frustration regarding the delay in receiving your refund.
Returns to the sender can take up to 14 days to be processed once received at our warehouse. In your case, your parcel was returned on 11/08, received at our warehouse on 14/08, and your refund was processed on 24/08, which is within the timeframe communicated.
We are nevertheless sorry that your experience with our customer service did not meet your expectations.
The Snowleader Team
missing package
I've been waiting for the package for almost two weeks. I only received a tracking number. I bought splitboard bindings, but they weren't delivered and my money wasn't refunded. The communication was terrible. No response to my email, I'm waiting to see what happens next. I don't recommend this company!
Edit:
Yes, you sent me a message that the package was being returned to you. But the package was not delivered to me.
so where did you send her?
8 August 2026
Reply from Snowleader
Hello,
We sincerely apologize for the inconvenience encountered with your order.
We can confirm that an email was sent to you on 17/08 informing you that your parcel was on its way back to the sender and that the refund would be issued within a maximum of 14 days following receipt of the return.
The parcel was received by our returns department on 13/08 and processed on 14/08. Your refund has now been issued, and a confirmation email has been sent to you.
We hope this clarifies the situation and thank you for your understanding.
Kind regards,
The Snowleader Team
gooddddddddd
5 August 2026
Really nice price. Really messy delivery.
I was enticed to buy from Snowleader because of the low price for the backpack I was looking for. Ordering and payment went fine. And the product was sent out after a few days. Not exactly fast ... but it was shipped after a week or so.
When the packages was supposed to arrive, I never saw a courier. And the packages was dropped off in a local second hand car dealership. Opening hours did not correspond to what was listed online. And when I found them open, we must have spent what felt like half an hour while the employee handled every individual package twice and insisted that mine was not there (until I asked him to chek the three packages that were large enough for a third time). The backpack is great. But maybe next time I'll pay a little more for a little more professional delivery from another shop.
16 July 2026
Reply from Snowleader
Hello,
Thank you for sharing your experience. We’re glad to hear that you’re happy with your backpack, but we’re sorry for the difficulties you encountered with the delivery and collection of your parcel.
We understand how frustrating this must have been, especially with the unexpected collection location and the difficulties finding your parcel.
We’ll take your feedback into account and hope to provide you with a smoother delivery experience in the future.
Kind regards,
The Snowleader Team
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