SNOWLEADER Reviews 

Solid and reliable. Excellent products and prices that are lower than competitors

Awful company, sent me my order to the wrong address now dont know what is going on. They dont answer contact forms they dont answer the phone. Disgrace that they are still trading, my worst ever online shopping experience ever. Still out of pocket for my shoes.

I have never had such a bad experience with a company or customer service. They have sent me the same package several times, but I was unable to collect it because they had written my name incorrectly. In the meantime, I purchased the exact same product from another website.

I contacted them several times and clearly asked for my money to be refunded, but they simply ignored my requests and kept sending a package that I no longer wanted or needed.

Today, I contacted them again and explained the entire situation in detail. Instead of helping me, they simply ended the chat.

The level of disrespect and lack of customer service is unbelievable. I honestly cannot remember ever having such a terrible experience dealing with a company. Absolutely unacceptable and extremely frustrating. I would not recommend this company to anyone.

I placed an order with Snowleader on July 4, 2026, for a North Face Trail Lite Speed 30 (€99.89).

The order was never delivered. After more than two weeks of waiting, I contacted Customer Care and asked them to have the parcel returned and issue a refund. I was told that I would receive my refund as soon as the parcel was returned to them.

It is now August 29, almost two months after my purchase, and I have received neither the product nor my money back. Even worse, Customer Care is no longer responding to my messages.

I have given Snowleader a final 5-day deadline to provide confirmation of the refund. If they fail to do so, I will proceed with a formal legal notice and contact the relevant consumer protection authorities, including the European Consumer Centre.

Very disappointing experience. I will update this review if and when Snowleader resolves the issue.

Customer Care case: 01214298

Amazing services nice web site fast delivery

Very good service. Item was exactly a detailed with an excellent price and fast delivery

I doubt I will get my refund
This looks like a legal issue

The experience was disappointing. I ordered a pair of Blizzard Sender Free skis and completed the payment. The next evening, I received an email saying that the website had experienced unusually high traffic and that the skis were actually out of stock — an explanation that felt rather curious, considering I placed the order on a Sunday afternoon in mid‑August on a winter‑sports website. But let’s assume that was the case.

I was then offered three alternative products: one in a similar price range and two roughly 40% more expensive, plus a €30 loyalty bonus. Since none of the options were acceptable, I had to open a ticket for a refund, which I did. The money was returned four days later.

The skis were meant to be a birthday gift for my daughter… From my point of view, this was a clear lack of professionalism.

As there is a good choice and good prices, I placed an order via internet. Site is easy to use.
Unfortunately the delivery service with chronopost is poor. I received an email saying delivery due Monday morning and its now Wednesday afternoon with no delivery and no further information.

All worked well and I am happy with the products purchased.

Good price, fast delivery. Definitely the best outdoor gear online shop!

Never again! I ordered on 20 July. Now is 11 August and I still did not receive my order. They send you automatic emails saying they will contact you. When I finalyl got a real email from them, they had contacted the delivery company but it might take 30 days to get an update!! Are you kidding me? Its obvious Im not gonna wait another 30 days so I requested a refund, through email 2 times, and through my account and through online chat. But nobody ever contacted me regarding my refund, all I see under my account that in order to get a refund I have to return my order to them, which I never received! I guess now I will have to contact my bank and do a chargeback. Order number 3500070727

Great product, price (Julbo lightyear) and super fast delivery. Thanks!

Shipping is too late. I ordered many products but 5 days later I haven’t received yet. My previous order has no problem. Products are the same as they describe.

Trainers not delivered to the right place. I ordered the delivery to be at my local supermarket, they said it was hand delivered to me, it wasnt. They said said they would investigate, they said it was definitely delivered. I complained again as I didn't have my order. They launch an investigation that should be completed in upto 30 days. 33 days later and no contact at all. I have tried to contact them and no contact. They have stolen my money and I have no product. Worst experience I have ever had with online shopping

I was unable to pick up my package because my name was misspelled on the shipment label. When I contacted customer support via live chat to get help resolving the issue, the agent (Simon R.) was completely uninterested and unhelpful. Zero effort to assist or provide a clear path forward.
Very disappointing customer service experience.

I am extremely satisfied with my shopping experience. The service was fast and efficient, the selection of products is excellent, and the product descriptions are detailed and accurate, making it easy to choose the right items. Everything arrived exactly as described. I highly recommend this store and will definitely shop here again!

Excellent I really like the products super top

Don't understand the point of adding an admin fee, just include your overheads in your advertised pricing, that's how e-commerce works.

No problem with product or delivery.