Nalda.ch Reviews 

Terrible experience. My order was never shipped, and I had to insist for a couple of months just to get a refund. Ordered on March 24th, with an estimated delivery of April 2nd, I only received my refund on June 15th. Avoid.

Ordered on June 2, 2026. Paid but no order confirmation. Until today no delivery nor a response from customer service.

No email to contact customer service, no phone number. I ordered on 25.5.2926, the package should have arrived on 7 June. Nothing. Is it a scam??

SCAM
DONT TRUST CHEAP PRICES , THEY CHARGE ME FOR ORDER I MADE NO UPDATE OR FEEDBACK .

I HAVE COMPLAINT TO MY CRADIT CARD COMPANY.

SCAM - DONT TRUST OR BUY ANYTHING IR YOU WILL LOOSE YOUR MONEY .

We placed an order on 17.05.2026, which was supposed to be delivered on 20.05.2026. Unfortunately, it has still not arrived.

The chatbot is not helpful, as it does not allow entering an order number, and we have not received any response to our email. There is also no possibility to contact the company by phone.

At this point, we still hope to receive our order, but communication and support have been very disappointing.

Order 509823
was never sent to me, want my money back

I love it❤️🥰 and the Lieferung

I had a very disappointing experience with Nalda.

I ordered a product that was advertised on their website as a perfume (Eau de Parfum), but I received a Body Mist instead. As soon as I noticed the issue, I contacted customer support and provided photos of the received item as well as screenshots of the product listing.

Over the course of around two weeks and at least 10 emails, I repeatedly explained that my complaint was not about changing my mind or disliking the product — the issue was that the delivered item did not match the description shown on the website.

Unfortunately, customer support kept responding with generic return instructions and repeatedly ignored the actual problem. Eventually, they stopped replying altogether.

Very disappointing customer service experience.

Placed order for simple tooth brush heads. Never came after 3 weeks, when promised in 10 days, which is why I ordered from them. I gave them opportunity to tell me when it would come, but they instead cancelled order. Wont use them again and pretty useless. And chat is useless as well

My experience was unfortunately very similar to many of the negative reviews here.

I placed an order and initially received a delivery date, but when that date passed, there was no communication from Nalda explaining the delay. I had to contact customer service myself to find out what was happening. A new delivery date was provided, but that one was missed as well, again without any proactive update.

What I found most frustrating was the lack of transparency. The order status on the website was never updated and continued to show outdated information, making it impossible to know the real status of the order. Each time I wanted an update, I had to contact customer service myself.

In the end, I decided to cancel the order. The refund process was also much slower than expected, after asking for refund for nearly 1 month, there's no result yet.

Delays can happen, but poor communication and inaccurate order tracking create unnecessary frustration. Based on my experience, I would not order from Nalda again.

An absolute joke of an e-commerce platform. Really as bad as everyone says, if not worse. Just don't do it. Ordered a product end of March, delivery due date came and went with no updates from Nalda that it would be delayed. I followed up with customer service - received a reply, it would be further delayed. New delivery due date came and went again with no updates from them. I followed up again. Received an answer but without clear information on when the product would be delivered. I cancelled the order but did not receive the refund. I followed up again with customer service. Eventually got a refund but some two months after the initial order was placed. They don't update your account info - so every time I went to the order status on the website, it was still showing the old delivery due date in the past , which is unsatisfactory. Just don't order from them. It's not worth the hassle.

Good price, quick delivery, well communicated

It's a scam. Got used hair product. Customer support never replied

My first time with Nalda. I was happy with the availability of the products and their delivery.
For me the availability of products with good price and the management of the delivery are very important that’s why I really recommend Nalda which I will be using for my future orders.

no order confirmation, 2 weeks no info,
contacted support, then i got informed that supplier is in delay
advice: you need to improve e2e communication

My wife and I have experienced it more than once now. Weeks of waiting. At some point, a no reply email tells you the book was delivered, while the mailbox stays empty. After finding their non noreply email address, they completely ignore you. It takes a legal advice and a formal writing to get your money back. And that not even in full. They keep their "Bearbeitungsgebühr". It's just simply a scam.

I have placed an order with Nalda in the beginning of the month. I keep receiving updates of my order that say that it had been delivered on may 25th. On the website there is no number, no e-mail address, but a possibility to enter a chat that doesn’t function! I just would like to know if this is yet another scam and my money is a write off. How sad that such companies cannot be removed from this planet.

So the delivery is 3 days late, my order has an order number larger than 500 000. Their online check system accepts orders only lower or equal to 500 000 (???). So i am not able to check the order status neither contact them via chat, which they state is an option. Let's hope they respond to an email, there is of course no telephone number to call..... big disappointment so far...

One article . Two months late.

Update 29.05.2026:
In the meantime I received my order. I don't know whether this has to do with my former review.
The order is correct delivered.
Still recommend, Nalda needs to check their chat tool, as ordernumbers cannot be entered.

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I wanted to check my order (502811), but in the Chat I cannot enter the ordernummer.
(The maximum value seems 500000?).
I ordered the 16th of May (confirmed), estimated delivery date yesterday, but according to the order status the package is not even on its way.
I don't mind, that it takes a while, but I don't like it that the system/chat tool ist not functioning.