MyOrigines Reviews 

Exactly as described, so affordable and delivery was so so quick

We recived exactly what we ordered and very promptly. We feel grateful that we found you.
This cream as abled my wife to go out in the sun
Thank you very much and we will place another order soon

Easy to order. Good product selection. Good prices

Excellent prices. Superb delivery service.
5*
Thank you

My order was delayed despite paying for expedited shipping and when the package arrived there was only 2 of the 3 items ordered and paid for.
No reply despite numerous emails.

Lovely product at a good price and very quick delivery

Following on from my previous 2 reviews - since the issue is still not resolved.

Still no reply received from customer services, after following the advice from the merchant in response to the second Trustpilot
review (advice was: email customer services again with order number as ‘your original email cannot be found’).

The order number is - Order NumberMO-200004982980

I will be raising a Chargeback for services not provided on day 7 of this review.

Easy to use website,good prices. Was concerned about using this website for first time however would not hesitate to use again! Prompt delivery too!Thank you!

Excellent service was updated about my order arrived very quickly , got my perfume at a great price , would highly recommend and would definitely order again!

Good prices, however they said free postage - next page said minimum order price £75 for free post. I doubled the order. Then they said £5 off first order - but when claimed it said it required an account and first order over £100 - so I trebled the order. Order came from Spain to UK. If they had been more honest and said all that up front, I would have given 5 stars. Royal Mail also delivered parcel wrongly to neighbour's address while we were in.

Quick delivery, item as securely packaged, as described. Great value for money.

Very low prices all the time

Delivered on time but I haven’t opened yet so can’t say if it smells good but outer box looks fine

Myorigines has the worst customer service ever! Their courier is not any better!
I ordered a few products from the UK worth over 50 euros. Their courier said there wasn't anybody in to receive the parcel I was there waiting! the whole thing went back and forth for 2 months! yeah 2 whole months! I would be in waiting for the delivery but to no avail and they keep putting in their website that there wasn't anybody in to receive it. In the meantime I was receiving all other deliveries from other companies without a problem...
Their customer service was the worst and would come up with some lame excuses like:
- ''don't worry you are in good hands!'' or
-'' our delivery man said you were not there '' or
-''because of brexit there are delays with the customs!'' etc I mean, we are in 2026 and this was not the first time I was shopping with them
their courier kept telling them lies and they believed him every time... In the end I asked for a refund as I've already bought alternatives of what I've ordered with them. They said as soon as they receive the parcel they will refund me! I told them I have never received that parcel, it was with their lying courier for 2 months! Different people from their team came back to me every now and then with arrogance and lack of basic customer service!
After 2 months, they sent me the invoice of my refund, but when I checked my bank account, they have deducted the shipping costs! I made it clear to them that, that was theft! yes, they were stealing from customers because the invoice cannot have the whole amount refunded but the actual amount they refunded is minus the shipping costs in the bank account! I told them that because of their incompetence, they have lost over 50euros and stole less than 5 euros! I am looking into this to sue these effing petit thieves!
They are not the only company who sell discounted cosmetics there are loads if you look around, you can even go directly to the websites of these brands when they have urge sales...I will never shop with them ever again and will never recommend. They are a bunch of big headed arrogant who don't want learn the basics they think they know but ... they keep losing valuable customers!

Brilliant service I was kept informed every step of the way. Delivery was very quick. I love angle perfume and was really wanting to get the nova blush and I love it.

Wrong product arrived, and the process to return it is just ridiculous

The product was as displayed on the website. My father got it just in time for Father's Day.

I am shocked at the good reviews here as my experience with this company has been disgusting and I am working with my bank to get my money back. I placed an order on their website and never got my parcel. Royal Mail claim they delivered it to someone but that someone definitely wasn't me. When I tried to talk to them, they said they can only talk to MyOrigines as they are the client and I should take it up with them. I have spent the last 2-3 weeks trying exactly that and being ignored at every single step. I tried using the form on their website, I tried using the customer support email. I sent 3 separate chasers and no one ever got back to me. I am stuck because Royal Mail won't talk to me and MyOrigines won't talk to me either, in spite of taking my money. I do understand they must have sent something that Royal Mail delivered, but the fact that multiple attempts to contact them via multiple channels have all resulted in a blank refusal to engage with a paying customer who never received their order is shocking and I want nothing to do with them in the future. Order from them if you want, but know that you take the risk of your parcel never arriving and them being completely unreachable.