Yet again, Jon has been amazing - spent the time to understand my budget and frustration. He guided me and found solutions that are affordable and meeting requirements to achieve goals, including gr... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
MyBudget is the best thing I have done for myself in years! The transition was slightly uncomfortable for a little while, but with supportive and very helpful phone calls with Jon and Cass i made the... See more
Company replied
My wife and I are just starting with my budget. We had some issues with payments on correct days due to bank changes etc. Being a FIFO worker with multiple different pays made things even harder. My B... See more
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Always Delivers, we have been with my budget for years and they have been exceptional. They always find the best solutions and are creative with helping us manage our money to achieve our goals. The... See more
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Company details
- #12 of 18 best companies in Financial Consultant
- #3 of 13 best companies in Alternative Financial Service
- #1 of 1 best companies in Insolvency Service
Written by the company
MyBudget is Australia’s largest personal budgeting specialist. Since 1999, MyBudget has assisted more than 130,000 Australians live a life free from money worries and achieve their financial goals. MyBudget has helped Australians clear their debt, pay their bills on time and save money for the future.
Live your life without having to worry about money.
Written by the company
- Pay your bills on time, have savings in the bank and achieve your financial goals faster!
- 1300 300 922 | Call now to request a FREE, no obligation consultation.
Book Your Free Phone Consultation Today
Bec and Jarrad thought they were doing a good job with their money, until they realised they could do even better.
“We’ve had the confidence to go and buy our first investment property and we’ve also purchased a camper trailer, which means we can go away more with the kids on the weekends. It’s just given us the confidence that we’ve got the money there to do the things we’ve always wanted to do.” - MyBudget Clients, Bec and Jarrad
Contact info
122 Frome St, 5000, Adelaide, Australia
- 1300 300 922
- marketing@mybudget.com.au
- mybudget.com.au
4.8
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
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Reply from MyBudget
Thank you so much for sharing your experience, Mark!
We’re so glad to hear you felt supported by our team and experienced the understanding and genuine care we strive to provide.
We’re excited to continue supporting you along your journey!
Kind regards,
Maddy and the MyBudget Team
Jon is freaking amazing
Jon is freaking amazing! He treated my budget like it was on his own! Spent the time making all the tweaks to make my debt disappear! I enjoyed his quirky personality, making me feel very comfortable to talk to him. Highly recommend Jon. He is very passionate about what he does and it really shines through
21 August 2026
Unprompted review
Reply from MyBudget
Thank you so much for this amazing feedback, Natalie!
We love hearing how much of a difference Jon made for you. It sounds like his passion, care and expertise really came through in your conversations!
We’ll be sure to pass this on to Jon; he’ll be absolutely thrilled to know he made such a positive impact and helped get your debt moving in the right direction.
Wishing you all the best for the rest of your journey! We’re here every step of the way.
Warmly,
Maddy and the MyBudget Team
Next level service
Yet again, Jon has been amazing - spent the time to understand my budget and frustration. He guided me and found solutions that are affordable and meeting requirements to achieve goals, including grounding me with my desired goals as it there way too much.
Your money Specilaist is an assets to your company and should totally be considered to train the money specialist coming into your business. You would have many more happy customers.
21 August 2026
Unprompted review
Reply from MyBudget
We love hearing from happy customers! Thank you so much for taking the time to share this Mic,
We are so proud to hear about the level of service you received from Jon. It’s so clear how much care he put into listening to you and finding solutions that really work for you.
He truly is an asset to our company! We will be sure to pass your amazing feedback directly to him and our broader team.
Thank you again for your trust.
Thanks,
Dominique and the MyBudget Team
Talking Finances is usually uncomfortable until...
Talking about finances is usually a very uncomfortable subject for those on a tight budget, including myself. Throughout my journey in MyBudget I've been nothing but comfortable chatting to them team which is especially true today when speaking to Jon (Mr Thornberry)!
Not only did he show a deep sense of care and compassion he also spoke with great humour and made the conversation feel very light hearted whilst staying on track. Thank you Jon! You made my afternoon.
13 August 2026
Unprompted review
Reply from MyBudget
Thank you so much for sharing this wonderful feedback!
We know talking about finances can feel uncomfortable, especially when things are tight, so it means so much to hear that you’ve felt comfortable, supported and never judged throughout your financial journey.
And Jon will absolutely love hearing this! We’re so glad he was able to bring a little humour and lightness to your afternoon while still making sure you felt heard and supported.
We’ll be sure to pass this on to Jon , what a lovely shout-out!
Warmly,
Maddy and the MyBudget Team
My Budget.. so easy to deal with
So easy to deal with, I have full control with our budget We have three children so budgetting is not easy with unexpected costs come along. I can see our budget and work with the customer service team to make adjustments for emergencies. All our bills are paid on time, no more calls for late payments. The monthly fees are worth it.
22 September 2025
Reply from MyBudget
Thank you so much for your lovely review, Melony!
We know budgeting with three children can come with plenty of unexpected expenses, so we’re really glad to hear that having a clear budget and a supportive team gives you the flexibility to handle those moments when they pop up.
And no more calls about late bills is definitely a win! We’re so happy we have helped make managing your finances a little easier and less stressful.
Warmly,
Maddy and the MyBudget
All the consultants are fantastic and…
All the consultants are fantastic and extremely helpful
5 July 2026
Reply from MyBudget
Thank you so much for your kind words!
We're thrilled to hear that our consultants have been so helpful and supportive. We'll be sure to share your feedback with the team.
Here's to many more positive interactions like this!
Kind regards,
Maddy and the MyBudget Team
Reply from MyBudget
Thank you so much for sharing!
We're so pleased to hear you've had a great experience with our team.
Your kind words mean a lot.
Warmly,
Maddy and the MyBudget Team
One-size fits all - cannot negotiate
I can see that there is a benefit that MyBudget offers to customers, but in my experience with them, which lasted three months, there were two issues that made it impossible for me to continue with their "service."
1. At the time of onboarding (the second phone call), I made it clear that I was not satisfied with the fees, and as a result, I did not want to continue with MyBudget. That was accepted and then I was transferred to a staff member in some sort of management. Ultimately, I was offered a 50% discount on the set up fee and the ongoing admin fortnightly. In this persons words, it was an almost a $3000 saving. In the first few weeks, I noticed that the fees were being charged in full with no discount. I questioned this and was told that they would consult the recorded conversation that included this offer. I was told I misunderstood and the discount was much less. I asked repeatedly for a copy of the conversation and was never given a reply. I accept I might have misunderstood, but the fact that I wasn't afforded the opportunity to hear what they heard in the recorded conversation, is dodgy.
2. I had a debt of almost $2000 that I knew the creditor would finalise at about $1000. During my initial conversation to give all my financial details, I was assured that the people who reach out to my creditors have extensive experience and I can trust they know what they are doing. I made it clear that I would repay the lessor amount. Their "debt experts" do not act in your favour to negotiate a debt down - they simply set up a payment amount of the maximum amount. There is no advantage at all in having them do something as easy as this. Ultimately, I had paid $500 to this creditor while with MyBudget - and with them I would still be paying $1500 more. I reached out to the creditor, armed with statements that they would accept $1000, and ended up finalising the debt with another $500 - saving me $1000 that MyBudget did not have the capacity to do.
This feedback is an honest account of my experience. I can see the benefit that some individuals might have by connecting with them. But it is a cookie-cutter approach - one-size fits all.
Overall, once I started doing all this myself and advocating for myself with creditors, my credit rating improved significantly and is now above average from fair in 6 months.
1 January 2026
Unprompted review
Reply from MyBudget
Thank you for taking the time to share your experience with us, Michael.
We're genuinely sorry to hear that your time with MyBudget left you feeling disappointed. We understand that everyone's financial situation is different, and we never want our clients to feel like they're receiving a one-size-fits-all service. Our goal is to tailor each budget to our clients' individual circumstances, so we're sorry to hear that this wasn't your experience.
It's great to hear that you've been able to advocate for yourself with your creditors and achieve a positive outcome. We also appreciate you acknowledging that our service can still be beneficial for some people, even though it wasn't the right fit for you.
We'd really value the opportunity to better understand what happened and review the concerns you've raised. If you're open to it, please send us an email at feedback@mybudget.com.au with your details so our team can investigate this further.
Kind regards,
Maddy and the MyBudget Team
Requested review
Most of the time, there is still a too long a wait for someone to answer the phone. Almost every time I call, the person I am talking to computer goes down, doesn't work or some other glitch. Some operators still have difficulty understanding the basic instructions provided, while others find them very specific and simple to follow. Often when the balance doesn't match what I indicated in my message, don't let me know. While a few others do, which is appreciated as it is usually a simple mistake by me or on a few occasions the staff member who has missed something or taken the money from somewhere other than the savings. When you do finally get someone, I have found they are usually very polite and helpful. However, the prolonged delay answering the phone or being put on hold or passed onto someone else because their computer has crashed again is very frustrating, as it happens to me of more often than not
15 June 2026
Reply from MyBudget
Thank you for taking the time to share such detailed feedback with us, Craig.
We're sorry to hear about the long wait times and the technical issues you've experienced. We understand how frustrating it is to be kept waiting or have your call interrupted, especially when you're trying to sort out something as important as your finances.
Feedback like yours is incredibly valuable, as it helps us identify where we can improve and provide a better experience for all of our clients. We'll be sure to share your comments with the relevant teams as we continue working to make those improvements.
We're pleased to hear that, despite these frustrations, you've found our team to be polite and helpful when you do get through.
If you'd like to discuss your experience further or if there's anything else we can assist with, please feel free to contact us at feedback@mybudget.com.au or give us a call on 1300 300 922.
Kind regards,
Maddy and the MyBudget Team
This company has done wonders with my…
This company has done wonders with my budget everyone is super helpful with any questions. They are well organised and professional.
15 June 2026
Reply from MyBudget
Thank you so much for your kind words, Nikki.
It has made our day to hear that our team has been helpful and that you've found them to be professional and well organised throughout your journey with us.
Your feedback means a lot and will be shared with the team.
Keep up the great work; we will be here every step of the way.
Kind regards,
Maddy and the MyBudget Team
Reply from MyBudget
Thank you for your review!
We're so pleased to hear that we've been able to help.
We appreciate your support and look forward to continuing to assist you with your financial goals.
Warm regards,
Maddy and the MyBudget Team
Added no value just more admin
15 June 2026
Reply from MyBudget
Hi Marius,
We're sorry to hear that you feel this way. We understand how frustrating it would be if you felt the service didn't provide the value you were expecting.
Our goal is to make managing finances easier and reduce stress, so we're disappointed to hear this wasn't your experience.
We'd really appreciate the opportunity to understand more about what happened. If you're comfortable, please email us at feedback@mybudget.com.au with your details, and a member of our team will be happy to look into this with you.
Kind regards,
Maddy and the MyBudget Team
The service and commitment has been…
The service and commitment has been amazing. Which has helped me with my finances
14 June 2026
Reply from MyBudget
Thank you so much for your kind words!
We're so pleased to hear that you've had such a positive experience!
We look forward to continuing to support you every step of the way.
Kind regards,
Maddy and the MyBudget Team
The customer service representative…
The customer service representative that I had made this experience so much more pleasurable! I already had a loan with someone else and was trying to refinance and the previous company was so rude and not helpful at all! They had completely dismissed me without even looking at any options where my customer service representative from My Budget worked with me and asked me what I needed and found a solution that worked for me. Could not recommend my customer service representative highly enough! She was honest and also kept me up-to-date with what was happening
14 June 2026
Reply from MyBudget
Thank you so much for your wonderful review, Robyn!
It is great to hear that your experience with our team was such a positive one. Taking the time to understand each client's unique situation and finding a solution that works for them is what we're all about, so it's fantastic to know you felt listened to and supported throughout the process.
We'll be sure to pass on your kind words to them.
Thank you for your recommendation. We truly appreciate your support and look forward to continuing to assist you whenever you need us.
Kind regards,
Maddy and the MyBudget Team
MyBudget review
Service at MyBudget is beyond helpful, they are always friendly, kind and no judgement, no matter what their issue maybe.
9 June 2026
Reply from MyBudget
Thank you so much for your kind review!
We're so pleased to hear you've had such a positive experience with our team.
Providing friendly, supportive, and judgment-free service is something we truly pride ourselves on, so it's wonderful to know that's exactly how you've felt.
We look forward to continuing to support you every step of the way.
Warmly,
Maddy and the MyBudget Team
What made my experience great was John
What made my experience great was John. Not only did he do what was required but he went above and beyond. He gave empathy, great general advice about my budget and all with a human touch. I often fear about my finances and don't feel like I can catch up, as I'm a single income person with a mortgage and tend to struggle. He guided me through reassessment of my budget again, as I had some challenges which left me stagnant financially. Turns out I'm better off than I thought, I could breathe easier and feel more secure after speaking to John. All the staff are lovely and I really appreciate them as they are very experienced. Thank you.
10 July 2026
Unprompted review
Reply from MyBudget
Thank you so much for your wonderful review, Yasmina!
It means so much to know that Jon was able to provide not only practical support with your budget, but also the empathy and reassurance you needed. He truly is an asset to our team, and we're so pleased you got to experience his support.
We're grateful to be part of your financial journey and look forward to continuing to support you every step of the way.
Kind regards,
Maddy and the MyBudget Team
the best thing i ever did
Joining my budget was the best thing I ever did, I’ve been with them for over 10 year now
11 June 2026
Reply from MyBudget
Thank you so much for your wonderful review and for being part of the MyBudget family for over 10 years, Helen!
It has truly made our day to hear that joining has been the best thing you've ever done.
Knowing we've been able to support you throughout the years and help you on your financial journey means so much to us.
We look forward to continuing to support you for many more years to come.
Kind regards,
Maddy and the MyBudget Team
Jon is amazing he has found a lot of…
Jon is amazing he has found a lot of savings for me I would love to have him as a full time senior manager taking care of my account. He deserves a pay rise hahaha
7 July 2026
Unprompted review
Reply from MyBudget
Thank you for your wonderful review!
We're so pleased to hear you've had such a positive experience and that we've been able to help you find extra savings along the way.
Jon is one of our superstars, so we're thrilled you got to experience his expertise. We'll be sure to pass on your kind words to him!
We look forward to continuing to support you on your financial journey.
Kind regards,
Maddy and the MyBudget Team
Life Changer
I honestly can’t thank MyBudget enough. They completely turned my financial situation around. Before I joined, I was constantly stressed about money and didn’t know how I was ever going to get on top of my debts.
From the very beginning, I felt like they genuinely cared and wanted to help, not judge me. They took care of everything, helped consolidate my debts, and made the whole process so much easier than I ever expected. Now I’m almost debt-free, and for the first time in a long time, I don’t have that constant financial stress hanging over me.
They didn’t just help me get out of deb, they also taught me better money habits that I’ll carry with me for life. I’m so grateful for everything they’ve done, and I wouldn’t hesitate to recommend MyBudget to anyone who’s struggling financially.
7 June 2026
Reply from MyBudget
Thank you so much for sharing your experience, Maki.
We’re so glad to hear how much of a positive impact MyBudget has had on your financial journey.
Knowing that you’ve gone from feeling stressed and overwhelmed to feeling more in control and almost debt-free is exactly why we do what we do.
It’s wonderful to hear that you felt supported and understood throughout the process.
Building better money habits and creating confidence with your finances is just as important as tackling debt, and we’re so happy to have been part of that journey with you.
We are so proud to play a part in your journey to financial freedom.
Kind regards,
Maddy and the MyBudget Team
Easier to keep on top of bills
Easier to keep on top of bills, keep a good credit rating, and review budget regularly, to better streamline, highly recommend.
4 June 2026
Reply from MyBudget
Thank you for your recommendation, Genevieve!
We're so glad to hear we have helped you stay on top of your bills, maintain a good credit rating, and keep your budget on track.
We look forward to continuing to support you on your financial journey.
Warmly,
Maddy and the MyBudget Team
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