Instarem Reviews 

8,968
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 253 reviews, reviewers had a great experience with this company. Customers genuinely appreciate the extremely fast and reliable money transfers, frequently noting that funds usually reach international recipients instantly or within a very short time. People also find the digital platform very easy to navigate, happily mentioning competitive exchange rates and much better deals compared to traditional banks. However, some customers also noted that customer service can be unresponsive, unhelpful, and extremely slow to resolve problems when transactions suddenly fail. Reviewers occasionally experienced frustrating processing delays, unexpected verification hurdles, and complicated payment procedures that made their overall remittance experience rather challenging.

What people talk about most

Payment

Users describe ambiguous interactions with payment, as many consumers praise the platform for extremely fast,... See more

Service

Consumers find service to be positive, highlighting that the platform provides fast, smooth, and reliable... See more

User experience

Reviewers highlight positive aspects of user experience, noting that money transfers are very... See more

Customer service

Clients share negative opinions on customer service, frequently reporting that support agents provide... See more

Price

Reviewers mention positive feedback about price, expressing appreciation for the competitive rates and good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Conversation rate is better than other competitors. In the beginning it took days for complete transactions but after the multiple transactions, it transfers in hours instead of days. Its easy and c... See more

Rated 4 out of 5 stars

Honestly, Instarem has been the best app I've ever used to send money. The initial setup of the account to get validated is a little bit annoying, but other than that, I've used it constantly for almo... See more

Company replied

Rated 5 out of 5 stars

Most of the time, instarem offers the best rate and provides coupons on festivals seasons. Easy to use and reliable, instantly transfers the money. Overall using for more than two years, will keep on... See more

Rated 5 out of 5 stars

Been using instarem service for quite a long time and I’d say it’s pretty fast and reliable for sending money overseas. If only it has access to more of those finance company too, that would be great.... See more


Company details

  1. Money Transfer Service
  2. also in
  3. Alternative Financial Service
  4. Financial Consultant
  5. Payment Service

Written by the company

Instarem's strong banking network throughout Asia-Pacific, North America, EU makes it your one-stop specialist for all your remittance needs across 60+ countries across the globe. Instarem's strong banking network throughout Asia-Pacific, North America, EU makes it your one-stop specialist for all your remittance needs across 55+ countries around the globe. Instarem helps you transfer money at great rates and low fees, within one to two business days. To ensure secure and quick transactions Instarem uses traditional bank to bank transfers which are highly secure, unlike other payment methods that may be more vulnerable to data breaches. You can pay for your transfers via POLI or Bank Transfers in Australia, and Bank Transfers in Singapore, USA, Malaysia, India, EU and Hong Kong.


Contact info

4.0

Great

TrustScore 4 out of 5

9K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 41% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(8,968)

249 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This is a very dishonest and…

This is a very dishonest and unscrupulous company. Do not use this app. I did a fund transfer two days ago and the status stated paid but even after 50 hours the money isn’t reflected in my account. This is a scam. DO NOT USE !

26 October 2026
Unprompted review
Instarem logo

Reply from Instarem

We understand how concerning it can be when a transaction shows as paid, but the funds have not yet appeared in your Indonesian bank account. We sincerely apologize for the uncertainty this may have caused and appreciate you bringing this to our attention. We have shared a resolution to your query under ticket ID 579275. Kindly review the resolution and get back to us if you have any further questions or require additional assistance. Thank you for your patience and understanding.

Rated 4 out of 5 stars

Fast and comparable rates

Fast and comparable rates. Occasionally also provides better conversion.

23 October 2026
Unprompted review
Instarem logo

Reply from Instarem

Hey Abhishek, 

Thanks for the great review! We're glad you’re enjoying our fast transfers and competitive exchange rates. We appreciate your support and look forward to serving you again!

Rated 1 out of 5 stars

No offer

No offer, difference in price shown on site vs actual booking.

24 October 2026
Unprompted review
Instarem logo

Reply from Instarem

Hi Chiranjeet,

We regret the confusion regarding the difference in fees.

The fee displayed on our website reflects the offer for your first transfer, while the fee shown during the booking process in the app may vary depending on the country you’re sending from, the country you’re sending to, the transfer amount, and the payment method selected.

We understand your concern and would be happy to clarify this further. Our team has already reached out to you, and a callback has been arranged for tomorrow to discuss this in detail.

Thank you for your patience and understanding.

Thanks,
Team Instarem

Rated 5 out of 5 stars

Easy to use

Easy to use. Decent conversion rates. Smaller amounts could reach in just 24 hours. Maximum duration I have ever seen for amount over 1000$ was 5 business days and I have been using the app for 3+ years.

14 October 2026
Unprompted review
Rated 1 out of 5 stars

pathetic card

**Disappointing experience with the Instarem Nium Forex Card**

I have had a frustrating experience with the Instarem Nium forex card. Despite enabling e-commerce transactions, ensuring that my spending limit was sufficient, and successfully completing OTP verification, I was unable to make a payment on Klook. I tried both the app and the website, but neither worked.

For a forex card intended to be used conveniently for international travel, this is disappointing. A card is only useful if it works reliably when you need to make bookings abroad. The troubleshooting process has also been frustrating, particularly when the usual checks have already been completed.

I would like Instarem to provide a clear explanation for the failed transactions and improve the reliability and transparency of its payment services. Customers travelling internationally need a card they can depend on.

13 October 2026
Unprompted review
Instarem logo

Reply from Instarem

Hi Shruti,

We understand how something like this can cause frustration. We’re sorry to hear that you encountered difficulties while making a payment on Klook using your Nium Forex Card. We understand the importance of having a reliable payment experience, especially when making travel bookings.

We’d like to look into this further and help clarify what happened. Kindly write to us at instarem.support@instarem.co.in so we can locate your details and provide faster assistance. Our team will be happy to review your concern and assist you further.

Rated 1 out of 5 stars

I was with Instarem since 2022

I was with Instarem since 2022, making regular transfers each month since opening my account.
Then for reasons unknown to me, and reasons not explained to me me from Inatarem, my account was abruptly closed in September this year, 2026. No explanation at all, terrible customer service. I cannot even contact them as they have closed my account and they still have all mine and all my transferees banking details. I would warn anybody comparing money transfers to look elsewhere. I have included the last transfer number so they can identify me.

4 September 2026
Unprompted review
Instarem logo

Reply from Instarem

We sincerely apologize for the inconvenience caused. We are actively working on your query under ticket #569220. We will keep you informed of any updates through the same ticket as soon as further information becomes available.
Thank you for your patience and understanding while we work towards resolving your concern.

Rated 1 out of 5 stars

Bait-and-switch

Bait-and-switch: advertised promo rate, then cancelled 3 transfers with zero explanation
Signed up as a new customer because of their heavily advertised first-transfer special FX rate. Verified my identity, triple-checked every recipient detail — name, ID, account number, SWIFT, all correct — and sent $3,000.
Cancelled. No explanation. Their support agent just read a script about "routine internal reviews" and "regulatory policies" they "can't disclose" — then told me to go ahead and try again.
So I did: $2,800. Cancelled. $995. Cancelled. Three transfers in one day, three cancellations, and not one real answer about what was supposedly wrong.
Let's call this what it is: they dangle an unbeatable first-transfer rate to get you signed up and handing over identity documents, then their system auto-rejects you and nobody can tell you why or fix it. Intended or not, that's a bait-and-switch.
Years of flawless transfers with Remitly, Western Union, Moneygram, RIA and Wise (WHICH ALL WORKED THE VERY 1ST TIME NO PROBLEM). One day with Instarem: three cancellations and hours of my life gone. Stay far away.

1 October 2026
Unprompted review
Instarem logo

Reply from Instarem

Hi Jacob,   

We understand this may not have been the outcome you were expecting.   

As a licensed and regulated financial institution, Instarem is required to review every transaction to make sure it meets regulatory guidelines. These checks help to prevent any misuse of our services and ensure that all transfers on our platform remain safe and secure for our customers. 

If a transaction doesn’t meet these requirements, it may be declined. Apologies for any inconvenience this may have caused. 

If you have any questions, please reach out to us via Help Centre - our team will be happy to guide you. 

Thanks,
Team Instarem

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