OFX Reviews 

11,436
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 532 reviews, reviewers had a great experience with this company. Customers consistently praise the supportive staff members for their exceptional professionalism, patience, and clear guidance provided throughout every transaction. Consumers find the platform extremely simple to navigate, offering fast money transfers and competitive exchange rates that make international payments reliable. However, some customers also noted frustrating transaction delays and slow responses from customer support when urgent assistance was requested. A few other people experienced strict compliance checks, repeated documentation requests, and complicated verification procedures when trying to complete their payments. These individuals felt that the service had deteriorated compared to previous years, causing unnecessary stress during important financial transfers.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that transactions are fast, reliable, and... See more

Payment

Clients share ambiguous opinions on payment, with many reviewers praising the fast, easy, and efficient... See more

Staff

Users describe positive interactions with staff, highlighting attentive and professional service. Consumers... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a mix of very helpful support and extreme... See more

User experience

Customers consistently note positive experiences with user experience, describing the platform as clear,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have always had first class service from OFX since we started using the company probably 10 years ago. I normally do our transfers online, but the latest was a little different, so I phoned through... See more

Rated 5 out of 5 stars

Fast transfer. Good rates. Excellent service. Needed to transfer funds from US Bank to Spain for a house purchase. OFX offered a far superior rate which on a very large amount was significant.... See more

Company replied

Rated 5 out of 5 stars

I have only used OFX for all my money transfers from Australia to the USA, and India the transactions were so simple and cost cost effective. Have recommend your services to Family, Friends, Neighbo... See more

Rated 5 out of 5 stars

Wise shut down my account for some reason (I hadn't used it in a long time) so I had to find some other reputable money transferer because the rate my bank offered was terrible. I'm not a money person... See more

Company replied


Company details

  1. #7 of 12 best companies in Currency Exchange Service
  2. #17 of 18 best companies in Financial Consultant
  3. #8 of 9 best companies in Money Transfer Service

About OFX

Written by the company

logo logo


Simplify your FX needs with OFX.

Get Started

Currency exchange can be complicated. OFX keeps it simple with 24/7 foreign exchange expert (we call them OFXperts) assistance and an easy-to-use online platform. Our approach combines the human touch with convenient technology, whenever you need it, wherever you are.

We grew from an idea that there had to be a better, fairer way to move money around the world. That was over 25 years ago, and since then over 1 million customers have trusted us to help move $293bn+ around the world.

Why choose OFX?

Save Time - Fast and secure transfers in 50+ currencies to 170+ countries helps you transfer quicker.

wallet

Save Money

Bank-beating rates, paired with better market strategies, better timing, and better vendor management helps maximize profits and reduce costs.

secure

Transfer Securely

Regulated by over 50 regulators globally, means OFX always operates to international security standards and monitors transactions for suspicious activity with sophisticated technology

secure

Fee Transparency

OFX provides money visibility throughout the transfer process which means no hidden costs and no surprises.

secure

24/7 Support

Real human 24/7 support from OFXperts means that no matter where you are, we are only a phone call away.

Start saving time and money - open an OFX account today!

Written by the company

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Contact info

4.2

Great

TrustScore 4 out of 5

11K reviews

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4.2

All reviews

(11,436)

505 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Very pleased to have OFX on board…

Very pleased to have OFX on board simplifying transfers from Australian sources to my NZ bank account.
I do have difficulty though locating from whence a payment has arisen and would appreciate a more clear paper trail; for example the last payment received is indicated onl;y "NZForex Limited KEITH MACDON" and a transaction date - no reference from where that payment has come through OFX

4 September 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

Excellent and seamless service! Sending money to my home country through OFX was quick, easy, and hassle-free. The whole process was straightforward, and everything went smoothly from start to finish. I’m very pleased with the service and would definitely recommend OFX to anyone looking for a reliable way to send money internationally.

3 September 2026
Unprompted review
Rated 1 out of 5 stars

OFX is a scam

Hello Team,
My funds are stuck with you guys all the reply I get is compliance is doing a review. Can I get an ETA for how long I am making an important transaction of my life and my funds are stuck with you

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Ofx is soo easy to use

Ofx are sooo easy to use and the recipient received the money within 48 hours from Australia to Ireland. I will definately use them for future transfers

31 August 2026
Unprompted review
Rated 5 out of 5 stars

I am new to international transfers

I am new to international transfers. I needed support. The lady who I spoke with answered the phone very quickly, could not have been more helpful and was very clear and proactive. I’m really happy with the service!

29 August 2026
Unprompted review
Rated 5 out of 5 stars

We have always had first class service…

We have always had first class service from OFX since we started using the company probably 10 years ago. I normally do our transfers online, but the latest was a little different, so I phoned through. It was interesting and made it feel so personal that the lady who helped me, remembered me from 18 months ago when we had moved house sale proceeds from NZ to Australia and she had given me an enormous amount of help at that time. Amazing Company and amazing service.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

I have only used OFX for all my money…

I have only used OFX for all my money transfers from Australia to the USA, and India the transactions were so simple and cost cost effective.
Have recommend your services to Family, Friends, Neighbours and did a write up on Nextdoor And South Park News

26 August 2026
Rated 1 out of 5 stars

Appalling service

I have booked a transfer yesterday for 150 GBP and was testing the service , to see how good they are before sending more, now its been one day and the transfer is still processing. No emails no nothing, spoke to support as per their request and she said she would be in touch in a few days. So far is an appalling servic, would rather stay with bank and pay the fees instead of waiting multiple days for a bill payment to be complete.

24 August 2026
Unprompted review
OFX logo

Reply from OFX

Thank you Dorothy. We’re very sorry to hear that you did not receive a great client experience. Please call us any time at +44-207-614-4194 should you wish to discuss the issues further. -OFXpert Dave

Rated 5 out of 5 stars

Transferred funds from UK Bank to Australia

Transferred funds from UK Bank to Australian bank without a hitch. This was a one off but I use them every month to transfer my UK pension to Australia.
I even received a phone call from Herbert Yee to see if I needed assistence. Would recommend this company.

20 August 2026
Unprompted review
OFX logo

Reply from OFX

Hi David. Thank you for letting us know about the great experience you had with Herbert. We appreciate you taking the time to leave a review and will be sure to pass your kind words on. Thank you for being a valued customer and continued support of OFX. -OFXpert Dave

Rated 5 out of 5 stars

Very swift transfer within 24hrs

20 August 2026
Unprompted review
OFX logo

Reply from OFX

Thank you for your review. We look forward to being your continued trusted service provider for future transfers. -OFXpert Dave

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