Mister Spex Reviews 

I am extremely disappointed with the lack of customer service and flexibility from this company.

I requested a return just before going on holiday, but since I was away, the item remained untouched at home. Unfortunately, I was delayed by a few days coming back, which meant I returned the package shortly after the official return deadline passed.

When I reached out to explain the situation, they completely refused to accept the return or accommodate me in any way. There was zero understanding of real-life circumstances, just a cold, rigid adherence to their policy. The item is in 100% brand-new, unused condition, so refusing a customer over a few days' delay while away on travel is completely unacceptable.

I used to be a paying customer, but after experiencing this total lack of empathy and rigid service, I will not be buying from them again. Save yourself the hassle and shop somewhere that actually values customer loyalty.

I’ve been buying contact lenses and contact lense solution from Mister Spex for several years now. I like their price and the efficient delivery service, it seems like one can trust them as far as appropriate storage and transportation of the contact lenses and solutions go.

Good product selection and a useful virtual try-on feature — although that’s fairly standard nowadays. If you are absolutely certain you won’t need to return anything, then it may be fine to order here.

However, if you do need a refund, expect a very frustrating experience: almost a month between returning the product and actually receiving the money back, combined with a terrible chatbot and poor customer service throughout the process.

Never again.

The shopping experience was smooth and enjoyable. I am loving my new sunglasses 😎

Bij het kiezen van diverse spiegelende glazen voor een (rayban, Superdry, etc) zonnebril op sterkte wordt er op de website maar liefst meer dan €9.500 bijgerekend.
Dit gemaild naar MisterSpex en dan krijg je dit bericht:

Thank you for your message.

I wanted to let you know that we are unable to adjust the price.

I hope this was helpful, and I hope you have a nice day.

Te belachelijk voor woorden.

Quick delivery and easy to re-order lenses

I've purchased a Porsche Design glasses frame with glass spectacle lenses. The frame is very thin and flexible and after wearing the glasses for a day the edge of the glass spectacle lenses broke.
I reached out to Mister Spex to explain that they have sold me an inferior product. Mounting glass spectacle lenses in such a flexible glasses frame is a construction error.
Instead of apologising for their mistake and correcting the problem, they reported: "Our Claims Department has thoroughly assessed your case and determined that the reported defect is not covered by the warranty terms".
I've complained a second time (value of the order was more than EUR 700) and they simply reported: "The Claims department has reviewed your case and the request in our correspondence. They have informed me that their decision is final".
For such a large organisation, not taking any responsibility for their own mistakes, I can only conclude that Mister Spex is not interested at all in customer satisfaction.
If you are considering a purchase with them, my advice is: don't do it.

I have ordered from this company multiple times and have always been satisfied. Fast shipping too.

Nice product, so far reliable and with quality.
Unfortunately, and despite stating otherwise in their »AGB«, they do not deliver to Portugal anymore! I made a couple of family purchases some months ago (for well above 1K altogether), but that's history now.
One less client.

I ordered Esprit glasses. They delivered it quickly and glasses are good quality. I have no complaints

Great service, fair prices, delivery on time

I have been a customer with mister spex for many years and had no problems before. However they now don’t provide a tracking for contact lenses. I got the confirmation that my parcel was sent out one day after ordering but over a week later no news whatsoever. Customer service is useless and told me to wait one week more as the lenses are sent out via normal letter without tracking. I now do not have the lenses, which I needed before leaving for the summer holiday and need to find a new provider. Fun fact: I already got the email to rate my received order last week. But without a tracking I have no idea where my order is.

Got the glasses I wanted for a good price, with fast shipping

Im very happy with my new sunglasses Miu Miu. Very fast delivery. I will definitely order something again.

All good, high-quality glasses, quick delivery.

Bought glasses on the 13th, they took it from my account but i looked on my order history and it says its cancelled even tho i never cancelled it, & i also never got the money back?

Delivery takes way longer than mentioned on their website. It indicated 2-3 workdays. Now we are almost at 10 days. Third time that happens. I m going to change vendors.

I have been facing ongoing issues with Mr. Spex. My glasses, essential for work and daily activities, were scheduled for delivery on January 11, 2025. As of January 17, they had not arrived. Despite multiple attempts to cancel the order and request a refund, by January 28, the situation remains unresolved after three emails and three complex calls with their bot-operated call center, which proved unprofessional and ineffective. This experience has significantly impacted my daily life, putting me in a difficult position. I urge potential customers to reconsider their choices based on this experience and not simply be allured by the charm of their stores and the simplicity of their online ordering process. Before making a purchase, I recommend calling their call center to understand the level of service you might receive, this could be quite enlightening.

Bought twice glasses here, very good quality and fast delivery