Mister Spex Reviews 

Tallys Ramch is a company that cares and listens to your needs and “personal” constraints. 5 stars for you TR ⭐️⭐️⭐️⭐️⭐️

Disaster!!!

Very disapointed. Sunglasses (Polaroid PLD 6233/S 807) broke on day 2 of normal use, while I was simply taking them off my head. No impact, no drop, no external force. I filed a warranty claim with photos right after it happened, first Mister Spex did not reply, and I had to push them couple of times for the request to be finally rejected twice, claiming the break was caused by "external influence", without ever physically inspecting the glasses, based on photos alone. As far as I understand, there guarantee and the burden of proof for defects within the first year lies with the seller, not the buyer. A general assumption is not evidence. I disputed this in writing multiple times and got no further response. Ended up having to escalate it to the Arbeiterkammer since customer service wasn't getting me anywhere. Product quality aside, the way this claim was handled was disappointing, no real investigation, just a disrespectful denial. Shame, because I actually liked the design, but I definitely will not recommend buying glasses from here.

I bought a pair of Alpina sunglasses from MisterSpex in August 2025. After nearly a year of normal use, the plastic is deteriorating exactly where it touches the skin, at the nose bridge and behind the ears where the temples rest. Other parts of the frame, which have no skin contact, show no damage at all.
My complaint was rejected on the grounds that the damage was caused by heat exposure. This explanation doesn't hold up, since heat alone would affect the material broadly rather than only at the points of skin contact. The pattern of damage points to a material defect that surfaced through normal wear, not external damage.
Given such a clearly localized damage pattern, I'd expect a proper assessment rather than a blanket rejection. For an optician of this size, I expected a more serious engagement with the complaint.

Order number 2137644208

I was charged for the Try-out order that was returned in time, even *after* I received an e-mail confirming they have received the return and will release a refund/reserved amount on my debit card and instead they charged me! Their AI chat is absolutely useless and with error you cannot get further from a question "Do you want to speak in German or English"

Very disappointing experience. I had to open a claim with my bank.

TOP 100%......

Very nice staff who helped me fix a pair of broken glasses (not bought frm mr spex) free of charge.

Very fast delivery! And very good price!

Very disappointed with Mister Spex.

The glasses I bought within the past year or so have developed a serious quality issue: the tinted layer on my prescription sunglasses is bubbling and peeling off under normal use. They were always stored in the original case and cleaned only with the provided cloth.

Customer support was useless — they asked me to send the glasses in, then sent them straight back without any real explanation.

On top of that, there is no proper way to contact them apart from a limited AI chatbot.

I would not recommend them.

I've been a client for years now and wanted to order contact lenses again. As I received a mail from Mister Spex that I would get a 15% discount.
However, all of the sudden they don't deliver to Belgium anymore! This without any warning.... but I do get mails saying that I will need to order again..
Worst service ever for a loyal client!

Eine der schlimmsten und unverschämtesten Kundenservice-Erfahrungen meines Lebens.

Ich habe mein Brillengestell zum Einsetzen neuer Korrektionsgläser eingeschickt. Die Firma hat mein Geld genommen und mir eine Woche später eine E-Mail geschickt, in der sie meine Bestellung stornierte und die Rücksendung meiner Brille versprach.

Die Brille kam eine Woche später zerkratzt und mit der alten Sehstärke zurück. Zwei Wochen und unzählige Chats mit dem Kundenservice später habe ich mein Geld immer noch nicht zurück. Eine absolute Abzocke!

Sie haben nicht einmal den Anstand, mich per E-Mail zu kontaktieren oder mir mitzuteilen, dass es Probleme gibt. Ihr gesamter Geschäftsablauf ist nicht darauf ausgelegt, mit Fällen umzugehen, in denen etwas schiefgeht.

Nach einem Monat dieses Hin und Her sitze ich immer noch mit meiner alten Brille da und habe 187 Euro verloren. Wo ist mein Geld, Herr Spex?

English:
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One of the most horrible and rude customer experiences that I've ever had in my entire life.

I sent my frame to be regalzed with new prescription lenses, the company took my money and then sent an email a week later cancelling my order and promising to return my glasses.

The glases retured a week later scratched and with the old prescription. 2 weeks forward and multiple chats with their customer support representative and my money is not back. Such a rip off

They don't even have the decency to contact me via email or say they are having issues from their side. Their whole business flow is not designed to cater for cases where things don't go according to plan.

A month in this back and forth communicating, I am still with my old glasses and down 187 euros. Where is my money, Mister Spex?

Wrong delivery to different parcel shop than requested.

The quality of goods are good, but the rest .... I made the order online "probieren 4". So 4 glasses arrived for testing, but without sunglass boxes. I dont think that Prada or YSL sell glasses in poliester packs without cases... But ok ... Then I choosed one of the glasses and used promo code for price reduction. on site it was reflected. But in final invoice they didn't consider it and charged me with normal price. Customer service is not responding even though i sent several emails. Online chat is very rough and just quit conversation with you unexpectedly. Even though it is not my first order with Spex - think that after this experience I will not come back to them!... Conclusion: Everytging is good with them before you don't have a problem..!

My order arrived in under a week, which was impressively fast. Everything was handled so professionally, and the glasses came in beautiful, secure packaging. I’m extremely happy with the quality and the whole experience. Highly recommend!

I ordered my glasses 18 days ago and still haven't received them. First, they sent them with the wrong lens measurements, and I had to send them back to the store. Now it feels like I'm waiting for them forever.

Ordered contact lenses in mid-October, trusting their promise of a quick 5–8 day delivery. The tracking showed the parcel reached Cologne, but there was never any delivery attempt, and now it’s being sent back.

I kept waiting, expecting at least some update or contact, but no one ever reached out. No delivery, no communication...nothing.

At this point, I feel completely betrayed and misled. I believed Mister Spex was a reliable company, but this experience has been incredibly disappointing.

And to make matters worse, it’s almost impossible to contact anyone. There’s no real email or customer service, just a frustrating chatbot that gives generic answers and doesn’t help at all.

Brillenanprobe hat Problem los funktioniert, Brille Verglasen lassen ohne Probleme alles top

The quality is good and delivered within the suggested timeframe

the price is good. the service bad. the delivery unreliable. the interface to change details doesnt really work.