Messina Hembry Reviews 

252
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 159 reviews, reviewers had a great experience with this company. Customers frequently praise the fast delivery, great prices, and the wide selection of unique vintage clothing options available on their official website. Many people are also consistently delighted with the very good quality and clean condition of the apparel they purchase. Some reviewers were not happy with sizing inconsistencies, mentioning that items frequently arrived in the wrong size or did not match the clothing measurements advertised online. Furthermore, a number of consumers also noted unexpected customs fees, shipping delays, or occasionally received damaged products that failed to meet their expectations.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great quality and affordable... See more

Quality

Reviewers highlight positive aspects of quality, noting that the materials feel lovely and items often arrive... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast postage times and... See more

Price

People report positive experiences with price, often highlighting amazing bargains and reasonable costs for... See more

Order

Consumers find order experiences to be mixed, reflecting a high level of disagreement. Many reviewers report... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Bought a mystery box glad I went with the lowest priced one as the items I got sent were not worth £20 if I had sourced them in a charity shop or on Vinted. I know it is luck of the drawer and only £2... See more

Rated 5 out of 5 stars

When I saw the reviews on this website and how up and down they were about delivery, customer service, etc., I was sceptical about buying from here, but I am thankful that I took the chance because my... See more

Rated 5 out of 5 stars

Bought levis 721s arrived in great condition size was 29 w x 32 l but a little big so would say 721s go a size smaller as loads of stretch and baggier than other levi skinnies. Would buy from this com... See more

Rated 3 out of 5 stars

Would have been 5 star. Jacket great quality and amazing price but the advertised size was very wrong. At least two sizes bigger and unwearable for me. You couldn’t even alter it to size. Very frustra... See more


Company details

  1. Used Clothing Store

Written by the company

Second-hand designer, branded & vintage clothing. Individually sourced & unique to you.


Contact info

4.0

Great

TrustScore 4 out of 5

252 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 month

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4.0

All reviews

(252)

164 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I have recieved my second “lucky dip”…

I have recieved my second “lucky dip” the first one was diabolical but I thought I try again BIG MISTAKE. The second one is an absolute joke! A filthy pensioners jacket, a pensioners cardigan that my grandmother wouldn’t wear and a blouse that’s not fit to use as a duster!. This is an absolute con. I would like both my £20 refunded please.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed quality is great cleaned…

Very impressed quality is great cleaned and pressed beforehand price was very reasonable for what I got, I just took a chance and it paid off I have compared with other sites selling similar vintage and it was a bargain I am a regular thift shopper and have not come across what I wanted in this order recently instore so buying from mh solved problem... 😀 I'm a fan

1 September 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely awful

Absolutely awful. Shipping was really fast actually but I ordered a North face jacket thought it was all okay just a few marks which were not listed on the description, but I thought that was okay to be honest as a secondhand purchase it wasn’t going to be perfect. Once I throw the bag and tags away went to put on the jacket to wear after first glance I realised the whole lining was coming apart and with it being a white jacket. It was so noticeable. I also did Apple Pay and it did my old email address so I asked them to contact me through my current email address. Emailed them, messaged them on TikTok, Instagram and twice on their customer get help page. Literally and no one has got back to me all I wanted was a jacket in time for my holiday which I didn’t have. It was the first thing I’ve bought myself in a really long time and was looking forward to this I love a vintage purchase. Now all I want is a refund and no one has even bothered to pick up a single one of my messages to look into my case for me so I’m £30 down and a jacket just sitting around my house doing nothing that can’t even be worn. Awful customer service, feels quite fraudulent actually. Going to have to take this to citizens advice or go through my bank to get a refund with all the evidence of zero replies from the company.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Impressive seller of vintage clothing

I am actually shocked to read some of the negative reviews. I have recently discovered this store and jumped in and bought 10 leather jackets (I am an addict). Without exception, the product dimensions given are accurate. The condition descriptions (bar one that had no reference to major structural damage and will be a write-off) are meticulous if not leaning to underplay how great the items are. Dispatch of orders Sunday is Monday and a week later to Aus from UK. And on occasion, when needed, enquiries are met with super fast and friendly responses. See you in Hembry Rehab because I will be buying more. :)

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Happy

A good quality vintage garment in excellent condition delivered promptly via international post for an excellent price. Thanks.

18 August 2026
Unprompted review
Rated 5 out of 5 stars

I had a really lovely shopping…

I had a really lovely shopping experience with Messina Hembry. The service was friendly, helpful and professional, and everything was made so easy from start to finish. I’m very happy with the items I purchased for myself and my family members and friends, and we’re all really pleased with them. Overall, a great experience and I would definitely recommend Messina Hembry and shop with them again! ❤️

21 August 2026
Unprompted review
Rated 5 out of 5 stars

I don’t buy on line normally but this…

I don’t buy on line normally but this is the best way to scroll a few things you like and then all the been added with you scrolling. They intuitively know what you like. It’s a great way to buy and be sustainable at same time. Really great customer service with tailored emails. A joy !!

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely delighted with my purchase

Absolutely delighted with my purchase! ⭐⭐⭐⭐⭐
I’m extremely happy with my purchase! The clothes are even more beautiful than they looked in the photos, and the quality is excellent. The material feels lovely, the size was exactly right, and everything fits perfectly.
The delivery was quick and the items were beautifully packaged. I’m really impressed with the quality and service.
I would definitely recommend this seller and will happily shop here again. ❤️ Thank you for such a wonderful experience! 🌸

17 August 2026
Unprompted review
Rated 3 out of 5 stars

A great concept, but some hiccups

Steer clear of this if you're allergic to perfume/fabric softener. I've washed the jumper I got from there twice and it still smells like fabric softener. All the clothes I washed with said jumper also smells like fabric softener and is making me itch. I'm giving 3 stars only because the items themselves are in nice condition, but beware that they sometimes do not list the materials correctly. One item said 100% cotton and I received a cotton polyester blend.

Returns are also complicated compared to other sites I've shopped at, especially if you're in a different country than the UK. Since they do not include a return postage slip in the package, you may have to pay 30 quid out of pocket to be able to return your items, in addition to having to pay tax and fees on all the items you receive. So it's really not ideal.

16 August 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

I've had a great experience with Messina Hembry. There’s a good variety of clothing, the quality is excellent and orders are delivered quickly. The staff are also friendly and helpful, making the overall shopping experience really positive. I would definitely recommend Messina Hembry!

12 August 2026
Unprompted review
Rated 5 out of 5 stars

loved!!

loved!! clothes fit exactly how i wanted them to, were in good condition and just as advertised. shop second hand!!

5 August 2026
Unprompted review
Rated 3 out of 5 stars

Disappointing Mystery Box😔

Bought a mystery box glad I went with the lowest priced one as the items I got sent were not worth £20 if I had sourced them in a charity shop or on Vinted. I know it is luck of the drawer and only £20 but thought there maybe one piece that was nice but sadly no fingers crossed I can sell on Vinted and get a couple of quid back😩. Delivery and ordering all good just dissapointed with what was sent

12 August 2026
Unprompted review

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