Absolutely awful. Shipping was really fast actually but I ordered a North face jacket thought it was all okay just a few marks which were not listed on the description, but I thought that was okay to be honest as a secondhand purchase it wasn’t going to be perfect. Once I throw the bag and tags away went to put on the jacket to wear after first glance I realised the whole lining was coming apart and with it being a white jacket. It was so noticeable. I also did Apple Pay and it did my old email address so I asked them to contact me through my current email address. Emailed them, messaged them on TikTok, Instagram and twice on their customer get help page. Literally and no one has got back to me all I wanted was a jacket in time for my holiday which I didn’t have. It was the first thing I’ve bought myself in a really long time and was looking forward to this I love a vintage purchase. Now all I want is a refund and no one has even bothered to pick up a single one of my messages to look into my case for me so I’m £30 down and a jacket just sitting around my house doing nothing that can’t even be worn. Awful customer service, feels quite fraudulent actually. Going to have to take this to citizens advice or go through my bank to get a refund with all the evidence of zero replies from the company.