Otter.ai Reviews 

I was billed for an old account of which I was unaware. I reached out to the Otter.AI support team and they were able to quickly help me resolve the issue, cancel the old account and were even kind enough to refund the payment even though their TOS do not require they do so. I am very grateful for their help and understanding! They truly care about customer support and satisfaction.

Uploads have stopped working. I've been paying an expensive subscription for two years and the service has been ok, but for some reason I can no longer upload audio files for transcription.

Customer service/help is non-existent. Filed a ticket and no reply.

Will be cancelling and telling everyone how awful Otter is.

Jacob was great to work with. Super responsive, and was able to take care of all of my issues and questions!

The product is world-class and the support 5 star. Special thanks to Bethany Bowr, you rock!

As a novice with using notetaking systems, I encountered a related set of problems during my set-up that resulted in the loss of some meeting sessions and some unintended, accidental recordings that chewed up my available transcription minutes. I filed a support ticket to help me navigate process and procedures with Otter Pro. To my surprise, Luis Juarez ( who answered my support ticket) was responsive within minutes, guided me through what his team saw as the issue, and helped me with a solution that made sense! Always generous with his time in dealing with what was something simple to him, but was a business lifesaver to me. Honestly, this high level of service should be the benchmark for others supplying services to us out here in the deep waters of business. Thank you Luis and Otter Pro!

I signed up for an annual subscription for the pro version before realizing that it wasn’t going to work for my oddly specific needs. Even though I had subscribed for the year, they graciously refunded my purchase as my realization was quick, and I really couldn’t use the service for the way I intended to. Incredibly good customer service. They didn’t have to give me a refund, but they did.

I had a great experience with Allan’s support. I was impressed by how fast, accurate, and helpful his response was. He understood my situation and provided the solution I needed right away. Thank you, Allan, for your excellent customer service. I would definitely return to this service again in the future.

Reached out about a subscription issue after our company closed and I'd lost access to the company email. The support was fast, understanding and sorted out a refund and cancellation without any hassle. Really appreciated the quick, friendly service from Julia.

Just a support team looking out for the customer, doing the right thing and exceeding expectations. I'll call out Junior Torres on this one!

Otter handled my refund request with remarkable speed and kindness. Allan went out of his way to make an exception despite the usual refund policy, turning a potentially frustrating situation into a genuinely positive experience.

Although I can’t use Otter at the moment due to my employer’s compliance rules, I was truly impressed by both the product and the professionalism of the support team. If my circumstances change, Otter will be one of the first tools I return to.

Thank you, Allan and the Otter team, for your outstanding service.

Was charged for the coming year without my noticing it, and Otter reversed the charges fast. Excellent experience.

Needed to address an issue about changing my subsctiption and it was handled prompty and efficiently.

Horrible software. Not user friendly, layout is just to chaotic and at the end - it doesn´t do the job. The main thing is - you have to leave your card details to be abale to get the free trial and even I decided the same day I´d like to cancel the free 14-day trial it was almost impossible to do so. The chatbox is usless, the 'human' never get back to you. Very frustrating and still - I am forced to 'use' the trial by the July 23... I assume that I ´ll be charged the full year subscription although I haven´t used the software one single time!!!

Terrible to use! The app wouldn't let me access a transcript from the previous day. The app said I had no Wi Fi connection. I clearly had a strong Wi fi connection. Support is abysmal.I asked for help both by email and chat and received no response! Do NOT recommend!

I recently subscribed to Otter ai on behalf of my husband (Pro yrly subscription). I received an invite to my personal address (i signed up previously for a trial) to become a team member but there was absolutely no mention of there being a charge for joining and Pro indicates small teams. As soon as I accepted Invite, I was charged for a full year. I raised a support ticket - no reply as yet but asked chatbot and was informed there is a no refund policy. This is extremely disappointing, unethetical and not acceptable. shame on you Otter ai

I paid for a one month subscription for $16.99 yesterday afternoon to give Otter a try for a short period of time. In the middle of the night, literally, 3 a.m., I got a notification from my credit card company that Otter attempted to put through another $118.93 charge without my knowledge or authorization. That's it. I don't need a month. The first 12 hours showed me all I needed to know. I am done and have canceled my subscription. Bye bye....

The service, and their AI is awful. I have to manually edit every single conversation I upload, regardless of whether or not it's a good quality recording or not.

The nail in the coffin for me was that their AI was unable to determine sex of people, regardless of their names. It automatically assumed that the two people being discussed were a man and a woman, and so the summaries always keep referring to the other person as "she", even though he is a "he", and has a male name.

I emailed them about this, and they disregarded it, and acted as if it wasn't a big deal. If you want accuracy, use free transcription, or do it yourself. The time you need to spend editing makes it completely worthless.

Horrible at providing any value outside of their app - they use a lot of dark UX patterns like forcing you to export transcripts one chat at a time. They also are shady with their billing/invoicing. We have paid them thousands of dollars that I requested refunds for and cancelations. They are not very helpful at helping you use their app, if anything it feels like they want you to forget you ever signed up.

Otter.ai has been used to help capture and transcribed 10 interviews for me (academic background needing transcription for qualitative analysis).
Otter has consistently failed to capture or transcribe 32% of the material. These were all on Zoom thank God and I could get the info. But Otter.ai had one job, and in my world 68% is not passing. What a waste of time, effort and money