I recently subscribed to Otter ai on…
I recently subscribed to Otter ai on behalf of my husband (Pro yrly subscription). I received an invite to my personal address (i signed up previously for a trial) to become a team member but there was absolutely no mention of there being a charge for joining and Pro indicates small teams. As soon as I accepted Invite, I was charged for a full year. I raised a support ticket - no reply as yet but asked chatbot and was informed there is a no refund policy. This is extremely disappointing, unethetical and not acceptable. shame on you Otter ai
Reply from Otter.ai
Thank you for sharing your feedback. We'd like to look into this further and find the best way to address your concerns. For the fastest resolution, could you please submit a ticket with our support team here: https://help.otter.ai/hc/en-us/p/trustpilot? This will help us gather the details we need to resolve the issue as quickly as possible. We appreciate your patience and the opportunity to make this right.