On the Beach Reviews 

Easy to navigate site
Competitions prices
Many choices and options on flights, board and rooms

I normally book with a different company but this time I thought I’d shop around..so glad I did..On the Beach have the exact same holiday for nearly €500 cheaper and actually, it’s an even better room..the website is so much easier to navigate as well

Booking and paying was easy ... including transfers to and fron location .. couldn't have been easier

Very easy to navigate

I would give no stars but it does not allow it.
Our honeymoon total ruined thanks to ON THE BEACH!
Saved up for a year get to the airport to be told flight late then flight cancelled!!
Rang ON THE BEACH to be told its not their problem I have to ask EJ to find me another flight! Me booking with ON THE BEACH means my contract is with them! Not the airplane provider!
In tears we didn't know what to do EJ told us book another flight at our expense from another airport or our whole holiday would be lost!
We borrowed money to book flights following day(the whole time trying to whatsapp ON THE BEACH for support but just got botts or told on the phone they can't help) we didn't sleep but stayed at a London airport hotel after an hour's taxi ride (none of this paid for by ON THE BEACH) we really felt like giving up but had waited so long for our holiday & saved so hard, we eventually boarded a plane the next day 19 hours after our cancelled flight to our package holiday.
We obviously missed our transfer, breakfast, flight & one night's stay!
On returning home after trying to get support all week I contact ON THE BEACH only to be targeted by fraudulent scammers who tried to scam us & pretending to send a refund trying to gain access to our bank account!
Can this story get any worse! 3 hours trying to get through to on the beach to be told I can't get any sort of refund because the flight operators have my money! NO!
ON THE BEACH have it & do not care about their customers once they have their money!
Do not travel with this company its an absolute disgrace to deal with ive paid for a package holiday received very poor service & had no support what so ever! Anyone travelling with them should beware of the worst customer services I have ever received.
Utterly disgusting excuse for a travel agent! 1/100 Do not recommend & will never travel with them again.
ON THE BEACH SHOULD BE ON 24 STAND BY FOR CUSTOMERS EXPERIENCING ISSUES because they are quick enough to sell & take our money.

Would give 0 stars if possible.
Booked a relaxing holiday 7 months in advance and was looking forward to the break me and my partner so desperately needed. Flight was cancelled and I was not told, only found out the day before as I googled the flight. Tried to contact on the beach but had no response. Ended up missing 3 days of an all inclusive holiday we paid for, had to extra for pay luggage when the holiday was sold to me with checked luggage included, spent 3 days calling abroad to try and organise our late arrival as in the beach just ignored me this cost a lot in international calls witch I am having to pay. Arrived finally at the hotel we booked only to find out our holiday was double booked. Will never use again, going back to work stressed and still sending emails to try and get compensation. Avoid this company they take your money and do not give you what you paid for. Utterly disgusting

UPDATE:
They On the beach responded with their copy paste text on trust pilot
“ Thank you for your review! We've sent you a request for some additional details to help us better understand your experience. Once we receive those, we'll follow up with a full response.”

No they did not sent me a request for some additional details.

ORIGINAL REVIEW:
I just made a booking and got an email update with instant cancellation. There is no human to contact, and live chat is just a bot. I am not sure whether the credit card payment has been taken either. If you want a service provider with a support team of actual people, stay away from this site.

Very poor customer service. Customer service is primarily via a AI bot that is obviously programmed to go around in circles and not address the issue at hand. The customer service number which they are required to have under EU law does not work and has not worked for the last month. Stay away , better more reliable providers elsewhere.

Booked a 3* All inclusive, Turned out 1* rating at the best and not all inclusive as I expected. No air con. Transfer didn't arrive. On the beach offered £50 voucher off the next holiday if booked through them as compensation.

Can only get ai if i want live chat it keeps saying tomorrow the only time i got a reply is when i wanted to add my granddaughter on they want a 100 for administrative thats okay but it was only the next day and i told them they spelt my second name twice they haven't got back thats 4 days i will just have to stop payment

Great experience so far , was able to move my transfer to upgrade no hassle and speedy response, got a welcome 100 voucher too off my holiday , so far so good in servicex

My holiday got canceled but not by me and they are not refunding my money. £3000 out of pocket. They reply instantly to bad reviews and you fill in form stating they will reply within 28 days. I have then had email saying to respond or query wil be cancelled giving them another 7 days to respond. I have had 3 of these. Terrible company if have an issue. I have been told the head office is in Aerowrks, 5 Adair Street, Manchester, M1 2NQ and people have gone demanding responses. I can see multiple people have had their holiday cancelled and not had their money back. I am starting to think OTB is part of this and that is why they do not respond to the issues.

requested cancellation in On the Beach’s online chat before my booking was confirmed. The timestamp clearly shows I asked them to cancel.
Despite this, they confirmed the booking after my cancellation and are now demanding payment for a holiday I did not authorise.
I have proof of my cancellation and my bank is treating the charge as disputed and unauthorised.
Customer service is impossible to reach. Everything is automated and no human responds, even for urgent mistakes.
I want this booking closed immediately. This has been extremely stressful and completely avoidable.

Fab hotel even though it’s not 5 star lacking a lot of things !!! Reception staff need a course in common manners!!! Pool staff and bar and restaurant brilliant
Rooms fab but shower is a let down !!! Not a great place if some has difficulties walking lifts are not always working and from what I saw only one block has a lift
Beach or sea I might say total let down it’s horrible

We booked our holiday through On the Beach and have just arrived at our hotel, but unfortunately our experience has been very disappointing.

The room allocated to us is far too small for a family of three, and our son's fold-out bed has been placed behind the bathroom door, creating what we believe to be a serious health and safety concern.

Despite booking an all-inclusive holiday, we arrived at around 5:00 pm after a long day of travelling and found there was no food, snacks, or refreshments available until dinner at 7:00 pm. No welcome drink or alternative food was offered.

We raised our concerns with the management at LaLaLi Blue Suites, but they were unable to offer a solution and advised us to contact our travel provider.

We then tried to contact On the Beach using the support options listed on their website. Unfortunately, we could not find a way to speak to a person. The only option available was an AI live chat, which repeatedly asked the same questions without resolving our issue or connecting us to a member of the support team.

We are due to stay here for two weeks, and the lack of support from both the hotel and our travel provider has left us feeling extremely disappointed. If you are considering booking a holiday through On the Beach, I would recommend checking what support is available if something goes wrong during your trip.

The most UNHELPFUL company I have ever dealt with. Completely useless.

Easy to pick your holiday chose what you want. Easy to book your holiday and your ready to go

Web Service was amazing, very simple and clean, everything was very detailed.

Yet again absolute disgrace of a company still no call, just a poxy email saying has the issue been sorted. So I have decided to give it 1 week before legal action.
I’ve already reached out to several media outlets about this company and they’re very interested to hear my thoughts. 1 week that’s it.

Now they reply telling me to fill in a feedback form!! And guess what? When you go to the website you can only do this if they send you the link.

Someone needs to call TOMORROW before I take legal action

Would recommend. I booked a short break to Croatia with On the Beach. Ryanair cancelled the earlier return flight to Ireland and replaced it with a much later flight. We cancelled the Ryanair return leg and booked an earlier flight with Aer Lingus. On the beach refunded the Ryanair return Leg in just over a week. The appear to be very easy to deal with and are very quick to respond to any queries. Prices are reasonable too.