Our TUI rep was Hayley. She was fantastic. Listened to what we wanted for our next holiday and gave helpful advice on the options within our price range. Answered all our queries and arranged to cont... See more
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We always use Tui when booking holidays and we always make sure we go into Tui Store Aberystwyth. The staff are very friendly, always willing to help and nothing is too much hassle. Group of 6... See more
Company replied
We always book holidays through TUI, mainly cruises, but occasionally TUI Blue resorts. We've always regarded all good value for money, and we'll run. We always book through the TUI shop in Asda Derby... See more
Company replied
Fantastic in store welcome at the Dunstable, Beds TUI store. Helpful staff who made the entire booking for us and emailed the details and cost of the holiday. Much easier than trying to do it mysel... See more
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Company details
Written by the company
You can have confidence you’ve made the right choice when you book with TUI. We’re here to make holidays feel easier from the start, with transparent pricing, luggage and transfers included, and 24/7 support whenever you need us. Every trip is ATOL‑protected and supported by ABTA guidance, giving you trusted reassurance from the moment you book. We focus on building more into every holiday. That means clear choices, helpful guidance, and key essentials sorted long before you travel. Our teams bring real expertise whether it’s matching you to the right destination, helping families find the right resorts, or offering support for travellers who may benefit from a little extra assistance. Many of our hotels also provide activities and kids’ clubs led by trained experts, creating experiences that work for everyone. Our hotels are chosen with care, featuring the things people tell us make their break feel special: family‑friendly rooms, swim‑up or private‑pool options, foodie‑approved dining, and resorts with waterparks, slides or relaxing pools depending on where you choose to go. From booking boarding and beyond we focus on removing stress and amplifying the joy , so you get more peace of mind, more value, and more of that holiday feeling sooner.
Contact info
Luton, United Kingdom
- www.tui.co.uk
4.6
Excellent
203K reviews
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Dominique was excellent she found us…
Dominique was excellent she found us our ideal holiday nothing was to much trouble.
23 August 2026
Jenny from East Kilbride store was very…
Jenny from East Kilbride store was very helpful, helping us with hotel and car parking, great service.
6 September 2026
Booking so easy on app.
5 September 2026
Utter disgrace of a company
Utter disgrace of a company. Lost baggage! Never loaded our suitcase onto the flight, left me, my wife and the kids missing luggage. My entire holiday wardrobe and the wife and kids extras all missing for the entire holiday. Replaced everything required to have some kind of quality at my expense of over £500. TUI refused to repay me for the replaced items as legally required to do so, refuse to compensate for loss of enjoyment and high stress levels, and consider £100 to be fair and just! System is almost impossible to use, Luggage still missing, and these absolute cowboys have basically told us we are getting nothing. Now going through travel insurance and ABTA and getting this story out in the media. Absolute disgusting customer service from start to finish, and the case still hasn't been returned. AVOID THEM LIKE THE PLAGUE!
29 August 2026
Unprompted review
We had no problems booking our holiday…
We had no problems booking our holiday with TUI
23 August 2026
May use AI-assist with repliesRead more
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Never again..…
Went in to a branch of Tui on Wednesday 2nd September to top up on Euros. I figured I'd do an extra £400 on top of what I already had because there's a shop i really like in Lanzarote. Went in asked for what I wanted inserted my card and I though ....job done, however I was then informed that the transaction wasn't authorised. I stayed in the store and checked my bank. There was the transaction but it was pending. Now, I know there was plenty of money in the account to cover this but she told me to go and call my bank so I did. They told me basically there is nothing they can do and that it has to be Tui who basically collect the money. I am now on holiday and the pending transaction is still there. Now all Tui apparently have to do is hit cancel and its sorted but failing this .....they just leave it be until the it falls of automatically which can take up to 7 working days !!!!!! Just as well we have plenty to cover it but what if we hadn't? What if that £400 was all we had ??? Wont be doing my euro exchange here again. First time ever that I've had problems getting euros !
2 September 2026
Unprompted review
Reply from TUI
Hi Karyn,
Thank you for taking the time to share your feedback.
We're sorry to hear about the frustration this caused, especially with you preparing for your holiday.
To help explain what may have happened, when a card transaction is declined, an authorisation request may already have been sent to your bank. This can result in a temporary hold being placed on the funds, which then appears as a pending transaction on your account, even though the payment itself has not actually been completed.
When purchasing foreign currency by card, this can sometimes occur as a result of security or fraud prevention checks carried out by the card issuer. Unfortunately, once the transaction is showing as declined on the store's system, it isn't as simple as a colleague pressing a cancel button, as there is no completed transaction for the store to reverse.
In most cases, the pending authorisation is automatically released by the bank after a few working days. However, if the pending transaction remains on your account for longer than expected, we would encourage you to contact the store directly. They can then raise the matter with our central Finance team to investigate further and provide any assistance available.
We do understand your concerns, particularly regarding the impact this could have had if those funds had been needed immediately, and we're sorry that your experience left you feeling disappointed.
Despite this issue, we do hope you're having a wonderful time in Lanzarote and enjoying a fantastic holiday ☀️
Kind Regards and many thanks,
Mik
Customer Support Team
TUI GROUP
TUI UK & Ireland
Book with ease
Booking online was easy and flight details given so connections and overnight airport stays could be arranged well in advance.
30 August 2026
Reply from TUI
Hi Joyce,
Thank you for your review ✈️
We're delighted to hear that you found booking online easy and straightforward. It's great to know that having your flight details available early helped you plan ahead and arrange any connections or overnight airport stays with confidence.
We understand how important it is to have all the information you need when planning your trip, so we're pleased the booking process provided exactly that.
Kind Regards and many thanks,
Mik
Customer Support Team
TUI GROUP
TUI UK & Ireland
Would have been 5 stars if the £20pp…
Would have been 5 stars if the £20pp off flights offer I saw a week or so before I booked was still there. I expected it to be as it said it was valid until some time in September and I booked in August!
30 August 2026
Reply from TUI
Hi Tony,
Thank you for taking the time to leave a review.
We're delighted to hear that your booking experience was a positive one overall, although we're sorry to learn of your disappointment regarding the £20 per person flight discount offer.
Promotional offers are available only within the dates and conditions set out in their terms and conditions. While some offers may run until a specified date in September, they can also be subject to availability, qualifying travel dates, or booking criteria. If the promotion was no longer displaying during the booking journey, it's likely that the offer had either reached its applicable limit or your chosen holiday did not meet the qualifying criteria at the time of booking.
We completely understand why this would have been disappointing, particularly if you'd seen the offer shortly before making your booking, and we're sorry that you missed out on the saving.
We do appreciate your feedback and are pleased that, despite this, you still had a positive booking experience with us 🌟
Kind Regards and many thanks,
Mik
Customer Support Team
TUI GROUP
TUI UK & Ireland
It’s easyJet not Tui
Don’t like fact always seems be easyJet then have to pay for seats
29 August 2026
Reply from TUI
Hi Paul,
Thank you for taking the time to share your feedback.
We're sorry to hear that you were disappointed with the flight options available when searching for your holiday.
To provide maximum flexibility, we offer a range of holidays that include flights with trusted third-party carriers, such as easyJet, alongside our own TUI Airways flights. This allows customers greater choice when it comes to departure dates, flight times and holiday durations.
Our own TUI Airways flights operate on specific routes and days from selected UK airports, so depending on the destination and travel dates you've chosen, a third-party carrier may be displayed as the most suitable option. However, where TUI Airways operates that route and date, you can use the flight filters during the booking process to view and select TUI-operated flights if that is your preference.
It's also worth noting that seat selection is a chargeable extra across many airlines, including TUI Airways. Unless a seat selection option is purchased, seats are typically allocated automatically at check in, so this charge is not unique to easyJet flights.
We appreciate you sharing your comments and hope this helps explain the options available when booking with us ✈️
Kind Regards and many thanks,
Mik
Customer Support Team
TUI GROUP
TUI UK & Ireland
All inclusive holiday soon
I went into the store with an idea in mind. Robbie helped me to choose a great holiday that I'm really looking forward to. Robbie also gave me good advice on a long haul holiday I want in 2027. Really professional and helpful. Can't fault TUI for their help when it comes to having a great holiday.
30 August 2026
Reply from TUI
Hi Theresa,
Thank you for your lovely review 😊
We're delighted to hear that Robbie was able to help you find a great holiday that's got you excited for your upcoming trip. It's also wonderful to know that he took the time to discuss your long-haul holiday plans for 2027 and provide helpful advice for the future.
Providing professional, knowledgeable and personalised service is something we pride ourselves on, so it's fantastic to hear that Robbie helped make your experience such a positive one.
Thank you for your kind words and for choosing TUI. We hope you have an amazing all-inclusive holiday and look forward to helping you with your future travel plans too.
Kind Regards and many thanks,
Mik
Customer Support Team
TUI GROUP
TUI UK & Ireland
hols
easy to navigate through whole process for someone whose not any good with technology 😁
6 September 2026
Reply from TUI
Hi Elaine,
Thank you for your review.
We're delighted to hear that you found the whole booking process easy to navigate, especially as technology isn't always everyone's favourite thing to deal with 😁
Making it simple and straightforward for all our customers to search, plan and book their holidays is exactly what we aim for, so it's great to know everything was easy to follow.
Kind Regards and many thanks,
Mik
Customer Support Team
TUI GROUP
TUI UK & Ireland
The Tui Blu Zante Maris and staff are…
The Tui Blu Zante Maris and staff are all amazing
16 August 2026
Unprompted review
Reply from TUI
Hi Richard,
Thank you for your review 🌞
We're delighted to hear that you had such a positive experience at TUI BLUE Zante Maris. It's wonderful to know that both the hotel and its staff helped make your holiday so enjoyable.
We'll be sure to share your kind comments with the relevant teams, who will be thrilled to hear that they made such a great impression.
Kind Regards and many thanks,
Mik
Customer Support Team
TUI GROUP
TUI UK & Ireland
We went to Sharm
We went to Sharm el Shiek as a fostering family and we’re not disappointed by what was advertised. It reached above our expectations for us as a neurodiverse family, offering us a safe and friendly destination where our children could also enjoy the facilities and the experiences
27 August 2026
Unprompted review
Reply from TUI
Hi Heather,
Thank you for taking the time to share your wonderful feedback 💙
We're absolutely delighted to hear that your holiday to Sharm El Sheikh exceeded your expectations. As a fostering and neurodiverse family, it's especially lovely to know that you found the destination safe, welcoming and well suited to your needs.
It's fantastic that both you and your children were able to enjoy the facilities and experiences on offer, and that the holiday delivered exactly what you were hoping for and more. Creating holidays that can be enjoyed by the whole family is so important to us, and we're thrilled that you had such a positive experience.
Thank you again for your kind words, and we hope to welcome you and your family on another memorable TUI holiday in the future.
Kind Regards and many thanks,
Mik
Customer Support Team
TUI GROUP
TUI UK & Ireland
Another fantastic holiday with ease of…
Another fantastic holiday with ease of booking and great communication via the app throughout. Looking forward to our next TUI holiday
30 August 2026
Reply from TUI
Hi Carla,
Thank you for your wonderful review ✨
We're delighted to hear that you've had another fantastic holiday with us and that you found the booking process easy from start to finish. It's also great to know that the app helped keep you informed throughout your journey and provided the communication you needed while travelling.
Thank you for your continued loyalty to TUI. We love hearing from returning customers, and we're thrilled that you're already looking forward to your next holiday with us.
Kind Regards and many thanks,
Mik
Customer Support Team
TUI GROUP
TUI UK & Ireland
Mauritius
Been with TUI before. Always organised and helpful. Looking forward to our next trip 😃😎
30 August 2026
Reply from TUI
Hi Maria,
Thank you for your lovely review 😎
We're delighted to hear that you've travelled with TUI before and continue to find our service organised and helpful. It's always wonderful to welcome returning customers, and we're so pleased to know you're already looking forward to your next trip to Mauritius.
We hope you have an amazing holiday and create plenty of unforgettable memories along the way.
Kind Regards and many thanks,
Mik
Customer Support Team
TUI GROUP
TUI UK & Ireland
Very helpful and listening to every…
Very helpful and listening to every thing we wanted as a group of women
3 September 2026
Reply from TUI
Hi Miss Anderson,
Thank you for your lovely review.
We're delighted to hear that you found our team helpful and that they took the time to listen to everything your group wanted. Finding the right holiday is important, and it's great to know that you felt your requirements were understood and catered for throughout the process 💐
We appreciate you taking the time to share your feedback and hope you all have a fantastic holiday together.
Kind Regards and many thanks,
Mik
Customer Support Team
TUI GROUP
TUI UK & Ireland
Good service
30 August 2026
Reply from TUI
Hi Stuart,
Thank you for your review 😊
We're delighted to hear that you received good service. Positive feedback like yours is always appreciated, and it's great to know that you had a positive experience with us.
Thank you for choosing TUI, and we hope to help you plan another fantastic holiday in the future.
Kind Regards and many thanks,
Mik
Customer Support Team
TUI GROUP
TUI UK & Ireland
Poor alternatives an no discounts
Although the price point was good compared to other travel providers, the lack of offers compared to other travel companies was poor. I wasn’t offered any discount at all. Also TUI seem to prioritise Ryanair as the choice airline over your own TUI airline, dependent on destination. Canaries seems the only place to offer TUI airlines as the priority.
30 August 2026
Reply from TUI
Hi Grant,
Thank you for taking the time to share your feedback.
We're pleased to hear that you found our pricing competitive, although we're sorry to learn that you were disappointed with the range of offers and holiday options available when you were searching.
When looking at late deals, availability is based on the remaining holidays and flight seats we have left to sell. If the choice available appears limited, this can often be because many of our holidays have already been booked, leaving fewer options available at that time.
In relation to flights, we'd like to reassure you that our own TUI Airways flights are always shown as an option where we operate that route on the dates selected. To provide maximum flexibility, we also offer a range of holidays using trusted third-party airlines. This allows customers more choice when it comes to flight times, departure dates and holiday durations.
Our TUI flights operate on specific routes and days of the week from selected UK airports, so working with other airlines enables us to offer a wider range of holiday options. During the booking process, the operating carrier is clearly displayed within the flight details, and where alternatives are available, customers can choose between different airlines. If you specifically wish to travel with TUI Airways, you can also use the flight filters to display TUI-operated flights where available.
Thank you again for sharing your thoughts, and we hope this helps explain the options available for any future bookings ✈️
Kind Regards and many thanks,
Mik
Customer Support Team
TUI GROUP
TUI UK & Ireland
We had a fantastic holiday could not…
We had a fantastic holiday could not ask for anything more great hotel fantastic staff the Entertainment team was amazing all in all it was one fantastic holiday THANK YOU TUI
21 August 2026
Reply from TUI
Hi Dawn,
Thank you for your wonderful review 🌞
We're absolutely delighted to hear that you had such a fantastic holiday and that everything exceeded your expectations. It's lovely to know that you enjoyed the hotel, received great service from the staff, and that the entertainment team helped make your stay so memorable.
Reviews like yours are always a pleasure to read, and we'll be sure to share your kind comments with the relevant teams.
Thank you for choosing TUI, and we hope to welcome you on another fantastic holiday very soon.
Kind Regards and many thanks,
Mik
Customer Support Team
TUI GROUP
TUI UK & Ireland
Very helpful
Agent was very efficient and helped us choose the right place for our needs
6 September 2026
Reply from TUI
Hi Gaz,
Thank you for your review 😊
We're delighted to hear that you found our agent helpful and efficient. It's great to know that they took the time to understand your needs and helped you choose the right destination for your holiday.
Thank you for taking the time to share your feedback. We hope you have a fantastic trip and create some wonderful memories.
Kind Regards and many thanks,
Mik
Customer Support Team
TUI GROUP
TUI UK & Ireland
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