I ordered shoes from your Spanish website as a birthday gift for a friend. Before delivery, I was hit with an unexpected customs bill for EUR 32 in import duty, which had to be paid immediately... See more
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I ordered shoes from your Spanish website as a birthday gift for a friend. Before delivery, I was hit with an unexpected customs bill for EUR 32 in import duty, which had to be paid immediately... See more
Company replied
Products arrived quickly. However, when I washed the black Hoodrich hoodie black fluffy coated the whole wash & ruined all the other clothes I washed it with... I had to get the washer professionally... See more
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The online shopping experience is sub par. They have a confusing website where the payment looks dodgy for lack of a better word. In addition to this, they ship from wherever they feel like, including... See more
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3 Times have I ordered shoes “fila disruptor” and all the orders got cancelled and I got a refund. So now for the last time I ordered again and first my daughters shoes were delivered but my ordered d... See more
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Written by the company
JD Sports es conocida por ser la empresa de moda urbana y deportiva líder en el Reino Unido. Ofrecemos productos de marcas conocidas mundialmente, así como importantes marcas propias. Consigue las mejores marcas de calzado, streetwear y más artículos exclusivos de JD Sports. Lo último en moda con marcas como Nike, adidas Originals, adidas, EA7, Ellesse, Fila, SikSilk, Puma, New Balance y muchas más.
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Delivery was quick and the product was perfect.
Reply from JD Sports España
I ordered shoes from your Spanish website as a birthday gift for a friend. Before delivery, I was hit with an unexpected customs bill for EUR 32 in import duty, which had to be paid immediately or the order would not be released. This added a completely unacceptable 23% to the price of the shoes, and there was no warning about this at checkout. Not cool at all. To make matters worse, the delay meant my friend didn't receive his gift until two weeks after his birthday, ruining the whole point of the order. This is a poor and misleading way to run an online store, and I will not be ordering from you again.
Compré unos zapatos en su página web española como regalo de cumpleaños para un amigo. Antes de la entrega, me llegó una factura de aduanas inesperada de 32 euros en concepto de arancel de importación, que tenía que pagar de inmediato o el pedido no se entregaría. Esto supuso un incremento totalmente inaceptable del 23% en el precio de los zapatos, sin ningún aviso previo al finalizar la compra. Nada bien. Para colmo, el retraso hizo que mi amigo no recibiera su regalo hasta dos semanas después de su cumpleaños, arruinando por completo el sentido del pedido. Es una forma pésima y engañosa de gestionar una tienda online, y no volveré a comprar en su tienda.
Reply from JD Sports España
Reply from JD Sports España
They told me 5 days to deliver and I'm still waiting 3 weeks later
Reply from JD Sports España
It is easy to use the web site. Order came, had a problem with it. Phoned and was dealt with immediately.
Reply from JD Sports España
The delivery company need to be brought to task they forced our downstairs window and shutter to deliver the parcel. I only found the parcel as it was in the dinning room this has really upset me
Reply from JD Sports España
Reply from JD Sports España
Visited the elche store today
Left after a young female staff member was rude.
I was trying a football shirt on over my t shirt as I like the fit a little loose.
She came waving her finger saying I had to use a changing room. I explained I wasnt taking off my t ahirt just over top and she was very rude ans said I must go to the changing room. I asked why if im not undressing and I got its the rules. I said shall I take lots of sizes then.
She replied with what dont you know your size. I replied I dont im afraid I have lost alot of weight recently. She walked of mumbling.
Rude and power mad.
Changing rooms are there to protect your privacy when undressing
Reply from JD Sports España
When I went to take my order, they said that they don’t have it knowing that I had received a mail confirming the reception of the order . I had to come and insist 2 times and they finally found it on the storage because the sheet of the order was missing.
Reply from JD Sports España
Reply from JD Sports España
Order got cancelled without an update I waited 2 weeks for them to arrive and they never did, all emails to jd were ignored and I went into the store ( half an hour drive) for them to tell me at store that my order was cancelled over a week ago without explanation.
Reply from JD Sports España
Reply from JD Sports España
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