Foot Locker Reviews 

AMAZING CUSTOMER SERVICE BY STORE MANAGER FRANK AND THE WHOLE EXPERIENCE WAS ABSOLUTELY FANTASTIC. HE WAS VERY HELPFUL AND FRIENDLY AND PROVIDED EXCELLENT CUSTOMER SERVICE WITH A SMILE ON HIS FACE. HE KEPT ON ASKING IF I WAS OK AND NEED HELP WITH ANYTHING ELSE. IT IS SERVICE LIKE THIS THAT MAKES YOU FEEL SPECIAL. THANK YOU FRANK FOR BEEN SO GREAT YOUR A STAR. I WILL 💯 RECOMMEND FOOT LOCKER MILTON KEYNES & LOOK OUT FOR FRANK.

Just placed an order around 15 mins ago and when realised a pair of laces that I didn’t even want had been added for £4.50, tried to cancel the order. States online can cancel if within an hour which is a blatant lie and false information as won’t let me cancel and what a shock they are not taking calls ‘at this period’ will get items sent back as soon as they arrive and won’t be buying from here again - appalling customer service!

Worst customer service ever. Clearly said shoes were on sale for a certain price but when added to cart they were more. I wrote customer service about it and their response was its an error that'll be fixed. Any other business would give it for the price listed. Needless to say I'll never shop here again and make sure many others steer clear as well. I see why they have a terrible rating now.

I’m extremely disappointed with my experience with Foot Locker. I paid $10.99 for upgraded shipping and was specifically told my order would arrive on August 21. It didn’t arrive until August 24, and Foot Locker refused to refund the shipping charge because they said it technically fell within their broader 3–5 business day window.

To make matters worse, when the item finally arrived, it looked so wildly different from the photos online that I genuinely thought they had sent me the wrong item.

Between the misleading product photos, paying extra based on a delivery date that wasn’t met, and the dismissive customer service response, this entire experience was incredibly frustrating. I expected much better from a company as established as Foot Locker. I won’t be ordering from them again.

I am writing to formally express my disappointment and dissatisfaction regarding the delay in delivering my online order.

At the time of placing my order, the stated delivery lead time was 1–3 days. However, it has now been 4 days, and I have still not received my order. More concerning is that I have received no communication from Foot Locker regarding the reason for the delay, nor has anyone contacted me to provide an update or revised delivery timeline.

I contacted your customer service team today to seek clarification. Unfortunately, I was not given a clear explanation for the delay, and the representative was unable to provide a definite delivery date. I specifically requested that the order be delivered within today as a reasonable resolution for the missed delivery commitment, but I was informed that even this could not be guaranteed.

I find this level of service extremely disappointing. When a company provides a specific delivery commitment of 1–3 days, customers reasonably expect that commitment to be honored or, at the very least, to be proactively informed if there is going to be a delay. The lack of communication and inability to provide a clear explanation or confirmed delivery date has caused unnecessary inconvenience and frustration.

I therefore request the following:

A clear explanation for the delay in delivering my order.
Confirmation of the current status and exact expected delivery date of my order.
Immediate escalation of my order to the relevant delivery team to ensure it is delivered as soon as possible.
Appropriate compensation or goodwill gesture for the inconvenience caused by the missed delivery commitment and poor communication.

I have been very disappointed with my experience and the level of customer service provided. I hope Foot Locker will take this complaint seriously and provide a satisfactory resolution rather than simply asking me to continue waiting without any clear information.

I look forward to receiving your prompt response and a concrete resolution.

Kind regards,
Rommel Flores
0566914638
Order Number - FLAEHDE4618788

Worst delivery service I've ever encountered by far. DO NOT order delivery from this place.

Waited 4 weeks for an order that continued to bounce around different facilities from Victoria, to New South Wales. Gave it a chance, told myself to be patient. Then, finally today - it seemed to was dropped for collection. In a completely different state.

Now, I don't know if I should blame the post, or whoever the sender was because clearly, there was no care, nor consideration for the said package.

Completely, and utterly the worst service I've ever experienced, and I can't stress it enough to NEVER EVER order shoes online by any MEANS necessary. You're better off just going to your local store, so at the very least you can actually GET your pair of shoes.

​I ordered 2 pairs of trainers with a promised delivery date of 27/08. The date came and went, and the tracking showed the parcel sitting completely motionless at the local courier depot.
​After five days of zero movement, DHL customer service confirmed in writing that the parcel had stalled with no meaningful progress and explicitly told me to contact Foot Locker to resolve it.
​When I reached out to Foot Locker, the representative was dismissive and utterly unhelpful. I was told that orders can only ever be cancelled within one hour of purchase, brushed off with excuses about tracking delays, and told my written confirmation from DHL was just an "automated template." To add insult to injury, the agent stated that formal complaints are only reviewed internally and they would "get back to you only if there's something we could have done differently."
​Under the UK Consumer Rights Act 2015, the retailer is legally responsible for the goods until they are delivered into the customer's hands. Passing the buck to the courier and holding a customer's money hostage when goods fail to arrive is unacceptable. I have had to dispute the transaction through Clearpay and will not be shopping with Foot Locker again. Avoid.

I ordered 2 pairs of shoes, one from Footlocker and one from Schuh. I could not believe the difference in quality of service between the two companies, at every stage.

The purchasing process is unnecessarily long and drawn out in footlocker, and they mandate you create an account if you want free returns later. The schuh delivery came within a few days, footlocker took almost two weeks and were significantly delayed. After the delivery, the footlocker shoes were trash so I decided to return them. However, even the returns process is awful. They say they will give you a QR code to scan at the return shop but instead they only give you the label that must be printed. There are only 2 shops even remotely close to my house where return is eligible, and when I went to them, one was permanently closed and the other said they've never accepted DHL deliveries and this is a common issue. Now, I'm going to have to find a store and return it in person. The customer service is a disgrace as expected. What a disgraceful company!

If I could give it a zero I would I ordered a tracksuit the pants got cancelled because they where ‘out of stock’ after I already paid. the parcel for the hoodie came and it was a pair of shoes instead of the hoodie I ordered all I can do is get a refund with no type of compensation the refund takes up to 14 days

I recently ordered a pair of shoes online finally had them delivered only to open the box and there's totally different shoes turns out the package belongs to someone in orewa and I live all the way in whangarei

Order $260 shoes. I was never given a code for the Amazon locker, was not delivered to my address, instead the box. Called customers, explained the situation. They did their investigation, and claimed it was delivered. A picture of a package in an unmarked locker, was their proof it was delivered. Box could have been 10 states over. Customer service would transfer me after hours on the phone only to be hung up on each time. Never ordering from footlocker, or buying from their store.

Patrea T was a very great listener and customer service is to perfection store was clean and organized I’m most satisfied with the timing and the smoothness of making my purchase.

Avoid, still haven’t received my order tried contact customer service no response! I have been waiting over a week now will never shop here again

I came in to by shoes and lost my wallet in the store and Rebecca found my wallet I came back an hour later and she found it and keep it safe with all my money still in it. She is a great person

Ordered airmaxes online, tried on in my house, uncomfortable. Nearest return point is 47 miles away.
Returned using their prepaid packing slip, tracking shows item is on the way, Footlocker refuse to refund as i don't have a receipt from the courier.
Horrible experience and £75 wasted.

I placed an order in-store, but the item was never sent due to being out of stock.
I am now being told to visit a store in person for a refund. The nearest store is far from my home, and the travel cost would practically equal the price of the shoes.
Since Foot Locker failed to fulfill this order, an automatic refund should be processed directly to my payment method. I demand an immediate online refund without being forced to travel to a store.

Big brand yet extremely hard to return, even in London zine 3. Walked 20min to a dhl drop off point, only to discover they stopped it. Now got to make another trip for an hour, pay metro fees, only to return a pair of shoes. Disgraceful.

Worst service I have ever experienced.

1. The delivery was delayed, and they failed to meet the delivery time they advertised, without providing any proper explanation.
2. The tracking showed the package as “delivered,” even though nobody had received it. Before they would even open an investigation, they made me knock on doors throughout the neighborhood to check whether someone else had received it.
3. The package eventually turned out to be lost, but they could not explain where or how it was lost—and did not seem particularly interested in finding out.
4. After all of this, customer service refused to send a replacement pair. By that point, the shoes had gone out of stock in my size, and they offered no reasonable solution or meaningful customer service to resolve the situation.

If I could give no stars I would, my order hasn’t been dispatched yet never mind delivered? No phone number to to contact and 0 responses to my emails, if my order isn’t here soon I’m going to do a charge back

I bought sneakers for 3 weeks and no shoes came. I can't find an interlocutor in the delivery company. "The footlocker blames Delivery." Shameful