Jayride Reviews 

Jayride.com made arranging my airport transfer super simple. I could choose from private cars or shared shuttles, and the website clearly shows ratings and prices. Everything went smoothly and I’d definitely use it again.

We booked Jayride for our short family trip to Myrtle Beach because we didn’t want to lug a car seat through the airport. I specifically added the toddler car seat option when reserving the ride. When the Lyft driver showed up—no car seat. We immediately called Jayride, thinking they’d send another car with one, but they told us they don’t actually have rides with car seats available. Then why offer it as an option when booking?
At that point, we were stuck at the airport with a tired, hungry toddler and no safe way to get to our hotel. My spouse and I scrambled—calling other companies (most needed advance notice), and eventually waiting in line at the rental car counter. Everything was sold out, but we finally got a small Corolla with a car seat (for an extra fee we had to pay), and had to install it ourselves. We ended up leaving the airport almost two hours after landing.

Because of this, not only did we lose valuable vacation time, but we also had unexpected costs for the car rental and hotel parking—expenses we never would’ve had if Jayride had delivered on what we paid for. I’ve already submitted a request for reimbursement and haven’t heard back yet. They did refund us for the service we booked but reimbursement of the rental car also will make it right.

Overall very satisfied but I would like to know more about the size of the car - if it is SUV, it mid size or full size and their models, or if Van how many seats and the model.

I booked a ride from Sao Paolo airport to my lodging. Jayride said to call their number via Whatsapp when ready. I did exactly that, but the number was shown as not working. I had to get another ride. I then emailed Jayride asking for a refund. Jayride had said that I was a no-show, and that a driver tried to contact me via Whatsapp. The driver, however, had called my regular number and not via the app, which I got the message when I returned back to the States. Jayride refused me a refund.

Edit (for update): I did exactly what the agent that responded said to do, about four days ago. I've had no response, to date. I've been dealing with Jayride for over two weeks now, and still no refund. They keep refusing. Truly, they are a disgrace and con artists.

Edit (second): As of 9/17/25 I have been refused a refund. Pass on this service. I never heard from Jayride at all.

Edit (third) 9/25/25 I have had to contact the Attorney General of Texas and the AG of Georgia because Jayride is simply refusing refund and keeps delaying a response. I was told twice that my claim was reopened, and nothing has been resolved. Supervisors will claim that they cannot give you a refund. It is a sham. Jayride is a scam, and I cannot say that enough. I know my amount is small, but it is the principle.

Scum business. Dont pay affiliates. Report this business.

Jayride does not respond to the many Trustpilot reviews pointing out that drivers in France (and other countries) have not been paid for more than 2 years. We have received emails from them saying they “hope to pay one day” but with no information or guarantee at all.

When you book with Jayride, you will get a confirmation from their system, but there is a very high chance that the driver will never show up — because drivers simply stopped working with a company that does not pay them.

This is not a reliable service and should be avoided.

I’d made a typo on my email and edit button allowed correction very easily. Booking made, email confirmation sent. Feel very confident that I’ve chosen well.

Booking was easy, site navigation was good,no problems.

Apparently this was Fraudulent on the part of Jayride ..
No confirmation from driver .. No reply from messages sent to the UAE phone number provided and the email was returned as a invalid address
Would like this problem resolved asap
thanks

ease of booking

Easy to complete the process. This will be the 3rd time using Jayride.

Jayride still owes us payment after months of silence

We are a transport partner from Malaysia who completed services for Jayride as agreed. Despite repeated follow-ups, Jayride has not paid us and their management has remained silent. This is unethical and extremely disappointing. We urge other transport providers to be very cautious.

I gave a 2 star review but it showed up here as a 5 star. Plus every negative comment was deleted and they shared the one positive remark. These are not honest reviews.

My rides were horrible. Very late. Smelly car. Bad drivers.

Advertised an available booking, accepted the booking, then cancelled it the next day. Lost $20 due to overseas transaction fees. Offered 10% to book an alternative ride but there were none.

Cancelled the reservation day of and suggested a RideShare Uber/Lyft from Logan airport out to Metro West suburbs.
Absolute scam, also has not refunded my credit card yet either after they cancelled on me. Never again!

Quick easy and got confirmation immediately
Let’s hope collections Seattle will be as seamless

Wanted to pick us up at the wrong terminal. But a phone call did put things right.

Booking was fine, but JayRide apparently doesn't ensure that the providers it advertises actually work with them. I was contacted by the provider JayRide claims to have booked with and was told that, due to persistent and long-term non-payment by JayRide, the provider was no longer offering their services through this platform and therefore my booking would not be honoured. One star given because cancellation of the booking was simple. Hopefully the refund does come through.

Employee was very knowledgeable and helpful.