Mypicture.com.au Reviews 

One month later I am still waiting for my framed enlarged photo. Unsure why it takes so long. I was unable to make contact to enquire. Hopefully the end product is worth the wait!!!!

Thought this was an Australian based company. Why then does my order tracking show everywhere but Australia?

Product is dodgy - avoid at all costs

Great picture quality, Always let me know of the status, and the postage was 5 days to Sydney Australia.
Very quick postage. Will definitely be using again.
Thankyou.

I have already given a terrible review from my experience...and it is just getting worse. This was their response to my last review
"Receiving your order this late is completely unacceptable, and we're sorry your family's Mother's Day was impacted. Please send us your order number or contact details so we can locate your case directly. We'll email you shortly to address the delivery and resolution issues you've experienced."

It may sound odd...But I gave this (the fourth person now with the company I have had correspondence with to try and fix the problem) a chance...and even though they said they would sort it out, that they would contact me etc...I gave them the details and guess what...I have heard nothing!!

If only they responded and fixed problems behind the scenes as quickly as they respond to bad reviews! What an absolute joke!!
I would highly recommend any and every company other than this one. I honestly cannot believe it. I am still waiting, and we are coming up to the 3-month mark. I have talked and corresponded with now 4 different people who have all said that they would sort it...and I am left still waiting. And to make it worse, I have asked for a complete refund, and they are refusing to give it. SCAM!

The canvas's are very good quality. Delivery times excellent .
Mugs great.

Quality of product is excellent. While there was a delay in receiving the products, after delivery was reported as being made, I was unable to locate it. Mypicture offered to reproduce and ship at no cost and were very prompt with communication.
I eventually located the shipment and apologised for my oversight. They were very gracious throughout - and the product is great.

Despite writing to the company as they suggested my issue has still not been resolver after four weeks. Having spent over AUS$150 I and still left with no method of frame fixation to wall. They themselves admitted this and would get back to me. I have asked for a full refund but have not heard back. Ther is little point having a frame if the is no method to mount it on the wall.

I recently ordered photo frames from My Picture. The final product itself is actually very good — the photo quality is clear, and the price is fair for what you get.

However, the process getting them delivered was frustrating. My order was held in customs for about a month due to incorrect and incomplete paperwork from the sender (vague product description and mismatched shipping details). I had to spend a lot of time chasing it up and providing information that should have been handled properly by the company and their courier in the first place.

In the end, I’m happy with the product, but the delivery experience needs serious improvement. If they can sort out their paperwork and logistics, it would make a big difference.

Scam site. Chinese printers pretending to vr local print service. Quality is ridiculously low, shipping take months, refund denied.

Terrible quality, frame fell apart within months of purchase off the wall onto where we sleep. All four points of contact where the glue is was disconnected. No resolution offered by the company for safety and quality of product. Waste of money.

I ORDERED A JIGSAW PUZZLE FOR MY 7 YR OLD NIECES BIRTHDAY. 30 MIMS AFTER FWDING THE PHOTO TO USE I REALISED I HAD SENT THE WRONG PICTURE AND SENT THE CORRECT ONE WITH AN EMAIL EXPLAINING I ONLY WANTED ONE ORDER!!!THEY PROCESSED BOTH AND I PAID FOR BOTH. THEN I RECEIVED THE FINISHED PRODUCTS - A PICTURE LAID OUT ON THIN CARDBOARD! ONE OF THE PUZZLES HAD BROKEN UP DURING DELIVERY SO IT WAS IMPOSSIBLE TO KNOW WHAT THE PICTURE EVEN WAS. I HAD TO PUT THE PHOTOS USED INTO THE PLASTIC BAG WITH THE LOOSE PIECES SO THEY WOULD KNOW WHAT THE PUZZLE LOOKED LIKE WHEN COMPLETED - NO BOX WITH A PICTURE ON THE FRONT JUST PIECES IN A PLASTIC BAG AND SET OUT ON THIN CARDBOARD. AN EXPENSIVE MISTAKE I WILL NEVER MAKE AGAIN.

I got the images much quicker than anticipated. One image came out amazing, but another was soooo poor. Quality was that bad it was like someone had drawn it and then coloured it in, missing so much detail and no crispness in the image. Really disappointing.
update - worst still, I received a new print of the picture that was of poor quality, exactly the same. clearly no time was taken to rectify the issue. really poor follow up service.
update - they do not offer a refund on poor quality. offered me either a voucher which is useless because i would never order from them again or to replace the poor-quality print which is just dumb because they have already done that twice now and failed. Definitely avoid this site. Shop elsewhere.

I'm amazed they sent the picture to me with a straight face, I'd be embarrassed to send out such rubbish workmanship. The actual creating of the picture was harder than other companies I've used and the end result, despite supplying a good quality pic, is woeful, I've seen better resolution on a 50 year old TV!!! Even if the pic I supplied wasn't suitable why the heck did they go and print it anyway??? The only half nice thing I have to say is it was "relatively" cheap but the picture is so terrible it wouldn't matter if it was free. The first pic is the one I sent the second is the joke of a result

Ordered at the end of January so there would be more than a couple of weeks to deliver in time for Valentine's Day. Being that it's advertised as Australian, I foolishly assumed it would be shipped from Australia. Nope. Shipping from the US (there goes my boycott of US products) and isn't estimated to be here till the end of Feb. Maybe don't advertise as being Australian if you can't produce and ship from Australia.

Ordered a canvas from a digital print, on an Australian site for an Australian delivery a month ago, and apparently it has been in transit since. So far tracking it has been transferred to/from: Denmark, Netherlands, Germany, USA, Hawaii and now it’s back in the Netherlands, again. So, I dunno. Four plane rides and 12 trucks, much travelled expensive Xmas gift. I’m hoping they know where Australia is. I don’t know about product quality but the shipping process is taking the piss.

If i could give 0 stars i would. Disgusting company to deal with. Our "premier" photo blanket arrived it was not even in a bag just chucked in a postal bag was covered in something like dog hair and absolutely stunk. And all they could say is here is 30% on your next order. Um no there will be no next order. Do you go back to the same restaurant if you get food poisoning. No i don't think so. DO NOT USE THIS COMPANY!!!

Print arrived damaged. Company had indicated they won't provide a refund as it was a custom print and therefore they can't resell it. Which is ridiculous, as even if it wasn't a custom print it couldn't be resold as it is damaged.

Awesome. Nice and good quality with the photo and great on-time deliveries 10/10

Great service, easy to use website and great communication with delivery