Fantastic equipment once constructed but-a little tricky to put together. A QR code with a video would be much easier to understand as we were all a little confused with the booklet. Not at all im... See more
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Review summary
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Excellent phone information and service in general. The only gripe I had was I specifically asked GoEssy that it be delivered only one specific day of the week as this was my only day I could be ho... See more
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Product arrived quickly and was as described. Unfortunately at Christmas I would expect something obvious like a scooter wrapped in something in case it is seen by the wrong person (or child) so a lit... See more
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recently purchased this foldable gym equipment and overall I’m really happy with it. Everything looks solid and well-built, and the design is great for saving space. The instructions were clear a... See more
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Company details
- #17 of 20 best companies in Online Marketplace
- #8 of 8 best companies in Bicycle Store
- #14 of 15 best companies in Fitness Equipment Store
- #1 of 1 best companies in Motorcycle Shop
- #11 of 11 best companies in Sporting Goods Store
- #5 of 6 best companies in Toy Store
Written by the company
At Go Easy Online, we have a huge range of bicycles, scooters, exercise equipment and outdoor products for sale in Australia. We are your one stop shop for safe, secure & cheap online shopping.
Contact info
1/25 Westwood Drive, 3023, Ravenhall (Caroline Springs), Australia
- 03 8358 5420
- ticket@goeasyaustralia.com.au
- goeasyonline.com.au
3.8
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 1 month
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product showng it was in stock
product showng it was in stock
found out later the product had been ordered in waited 5 weeks
could of got the product from one of my own suppliers in that time but trusted a online inventory that obviouslt got it incorrect
31 March 2026
Lifespan Pursuit 4
I bought the Lifespan pursuit 4 treadmill at an amazing price on Go Easy Online.
It’s exactly as described. Came very well packed and shipping was fast although understandably expensive for a heavy item.
Would definitely recommend buying from this site
25 June 2026
Terrible communication and no shipment after nearly a month
I’ve had an extremely frustrating experience with Lifespan Fitness.
I ordered a recumbent bike nearly a month ago and paid $150 for shipping on top of the cost of the bike. Since then, I’ve repeatedly been told it would ship “tomorrow,” but there has been no follow-through, no clear dispatch confirmation, and no tracking provided.
I have called and emailed multiple times trying to get a straight answer. The only time I received any meaningful response was after I lodged an Afterpay dispute, when I was told the bike was ready to ship and asked to remove the dispute. I did that in good faith, and then communication went quiet again.
This has been incredibly disappointing. I understand delays can happen, but repeatedly telling a customer something will ship “tomorrow” and then not providing tracking or proper updates is unacceptable.
I would not recommend ordering from them unless you are prepared to chase constantly for basic updates.
7 June 2026
Unprompted review
Stay well clear of this company
If there was an option to rate lower than 1 star I would
17 March 2026
Efficient and affordable
Great prices, fast processing times and responsive customer service.
17 June 2026
Apex2 Treadmill delivered to Northern…
Apex2 Treadmill delivered to Northern NSW.
Absolutely Stellar customer service speedily delivered and easy to assemble (just four pieces). Highly recommend if you’re looking for a quality product at a reasonable price without and hassle. 10/10
25 February 2026
Unprompted review
Reply from Go Easy Online
Thank you for taking time to share your valuable review. We are so grateful that you have shared your shopping experience with us. Thank you for your support and we look forward to seeing you back soon. Stay Safe!
Go Easy Online
Exercise bike
I ordered an exercise bike, I called before placing the order and was told it was in stock. After placing the order I received a email stating it will be over a month before it is back in stock. I have now sent 2 emails requesting a refund and haven’t heard anything except for a generic email asking for a rating. Total scam I’ll be reporting to the ACCC and reporting you to my bank for a full refund.
14 June 2026
Reply from Go Easy Online
Hi Jorg, Hi there,
Just to clarify the situation accurately:
Our stock levels are updated directly with our customer service team. As we advised you via email there was an unexpected stock discrepancy and our supplier was also out of stock. Because of this, we immediately offered you two options:
• a full refund, or
• wait for the next container to fulfill your order which we provided the restock date.
You chose the refund, and we processed it straight away back to your credit card. Once a refund is issued on our end, the timeframe for it to appear in your account is controlled entirely by your card issuer, not us.
A scam is when a customer receives neither the product nor the refund. In your case, we were transparent about the stock issue, offered to wait or the refund, and issued your refund promptly.
We understand delays are frustrating, but there has been no wrongdoing or dishonesty on our part.
If you need anything further, we’re here to help.
Kind regards
Delivery was a bit chopped and change…
Delivery was a bit chopped and change with dates, than told if we weren’t home there’d be a $35 off loading fee without help. Was a fluke we had just gotten home as the truck pulled up.
Products it’s self was well cared for, no broken boxes ect was handled well! The product it self is a bit disappointing as we’ve had it for less than a week built and it’s creaking and sways as the kids play in it! It is pinned down but a little dissatisfied as I spent the money for good quality
14 June 2026
Reply from Go Easy Online
Hi Kiarra,
Thank you so much for taking the time to share your feedback.
We’re really sorry to hear you had a bit of a mixed experience with the delivery. We weren’t contacted by you or by Cope Sensitive Freight about any issues, so if you had let us know what they told you, we would have happily followed up with their customer service team to get more information. This isn’t something we’ve had reported before, so we definitely would have looked into it for you.
Regarding the product itself, your review seems to be directed at Go Easy rather than the transport company or the item quality. If you’re finding the product is creaking or moving, please reach out to us directly. We haven’t received any emails or calls from you about this, but we’re more than happy to submit the issue to the supplier for assessment and help get it sorted for you.
We really do want you and your kids to enjoy the product, so please send us an email when you can and we’ll take care of the next steps.
Kind regards
We had a few hiccups with our scooter…
We had a few hiccups with our scooter but the globber team we're very accommodating.
9 March 2026
Reply from Go Easy Online
Thank you for taking time to share your valuable review. We are so grateful that you have shared your shopping experience with us. Thank you for your support and we look forward to seeing you back soon. Stay Safe!
Go Easy Online
Quick and easy ordering and delivery
10 June 2026
Reply from Go Easy Online
Thank you for taking time to share your valuable review. We are so grateful that you have shared your shopping experience with us. Thank you for your support and we look forward to seeing you back soon. Stay Safe!
Go Easy Online
All good!!!
10 June 2026
Reply from Go Easy Online
Thank you for taking time to share your valuable review. We are so grateful that you have shared your shopping experience with us. Thank you for your support and we look forward to seeing you back soon. Stay Safe!
Go Easy Online
I was sent a defective spin bike
I was sent a defective spin bike. After a long back and forwards they agreed to have it shipped back and refund the cost of the bike but not the $115 delivery fee. Being out of pocket because they sent a faulty product due to no fault of my own is pretty disappointing. Avoid ordering from here at all costs!
26 August 2025
Reply from Go Easy Online
Hi there,
We’re genuinely sorry to hear about your experience and understand how frustrating it is to receive a defective product. That’s never the outcome we want for any customer.
To clarify, the freight charge is a separate third‑party service that covers the delivery of your order. It isn’t part of the product itself and isn’t covered under the product warranty. Because the freight company completed the delivery service, we aren’t refunded for those charges, even when a product fault occurs. For that reason, we’re unable to refund the $115 freight fee.
We did, however, process a full refund for the bike itself as soon as it was returned.
We appreciate your feedback and will continue working to improve our processes. If there’s anything further we can assist with, please reach out to our support team and we’ll do our best to help.
Kind regards
Lifespan Smart Apex 2
We picked up our Lifespan Smart Apex 2 treadmill from the Ravenhall warehouse. The customer service online & at the warehouse was excellent. They were the cheapest price too!
2 June 2026
Reply from Go Easy Online
Thank you for taking time to share your valuable review. We are so grateful that you have shared your shopping experience with us. Thank you for your support and we look forward to seeing you back soon. Stay Safe!
Go Easy Online
Reply from Go Easy Online
Thank you for taking time to share your valuable review. We are so grateful that you have shared your shopping experience with us. Thank you for your support and we look forward to seeing you back soon. Stay Safe!
Go Easy Online
We haven’t opened product yet but…
We haven’t opened product yet but arrived in time, great price. Box a little damaged but only cosmetic
24 May 2026
Reply from Go Easy Online
Thank you for taking time to share your valuable review. We are so grateful that you have shared your shopping experience with us. Thank you for your support and we look forward to seeing you back soon. Stay Safe!
Go Easy Online
11 days after I placed my order
11 days after I placed my order - nothing has been sent to me no order updates nothing - now an email asking to review the company - well we are currently 11 days and counting still waiting for my treadmill.
21 May 2026
Reply from Go Easy Online
Hi there,
We’re really sorry for the frustration this delay has caused. Your treadmill was drop‑shipped directly from the supplier’s warehouse, and unfortunately they did not dispatch it within the expected timeframe. This delay let both of us down, and we completely understand your disappointment.
As soon as we became aware of the issue, we contacted the supplier to push for an update and get your order moving. We agree that you should have received clearer communication sooner, and we’re working on improving this process so delays like this are handled better in the future.
Thank you for your patience, we truly appreciate it.
Kind regards
Goods not working out of box
Goods not working out of box. Not a problem you would think until the complete lack of customer service
Awful, awful awful customer service, try getting a refund - that will cost you 15-%
14 May 2026
Reply from Go Easy Online
Thank you for taking time to share your valuable review. We are so grateful that you have shared your shopping experience with us. Thank you for your support and we look forward to seeing you back soon. Stay Safe!
Go Easy Online
Beware of this company
Beware of this company, money grabbing and don’t value customers - I’m extremely disappointed with my experience dealing with this company. I cancelled my order before I even received the item due to an unexpected event out of my hands yet I was still charged crazy excessive and unfair fees. While I understand businesses can have cancellation policies, charging significant restocking or ‘processing fees’ (which could not be explained how they come up with this fee) for an item that never even left their warehouse is unreasonable and very excessive.
What made the situation more frustrating was the lack of flexibility or goodwill shown throughout the process. Obviously I got no where trying to approach the company direct and all the responses were clearly generated from Chat Gpt or some AI platform.
As a customer, I expected a fairer and more transparent resolution, especially considering the product never even left their warehouse.
After telling other people about my experience seems like a dodge a bullet anyway as their products are cheap and flimsy. Wish I had of spent more time reading their terms and conditions but I trusted a company would be fair. Do not recommend.
20 May 2026
Unprompted review
Reply from Go Easy Online
Hi Jess,
We’re sorry you feel disappointed, but it’s important to clarify the facts for transparency.
Your cancellation was handled strictly in line with our terms and conditions, which are available on our website and agreed to at checkout. Under Australian Consumer Law, businesses are not required to provide full refunds for change of mind cancellations. We are permitted to apply a restocking or processing fee, and our policy is clearly outlined before purchase.
As a small family run business, we incur unavoidable costs the moment an order is placed, including purchasing and holding stock, staffing, merchant fees, warehousing, and operational expenses. These costs exist whether or not an item has left the warehouse, which is why the fee applies consistently across all orders. While we are not required to provide a detailed breakdown of internal operating costs, we still explained this to you so you could understand what the policy covers.
We also offered a goodwill reduction from 15% down to 10%, which is the maximum flexibility we can provide while still covering our costs. You lodged a dispute with Afterpay, and Afterpay reviewed the case and ruled in our favour, confirming that our policy and actions were fair, transparent, and compliant with consumer law.
We also want to highlight that we have over 1,000 reviews from happy customers, many of whom value our great pricing, customer service based on family values, and our commitment to supporting local business. Posting negative reviews across multiple platforms because the policy you agreed to was applied is not a fair reflection of the service we provided. Your order was prepared and held for collection for two weeks before you contacted us to cancel.
We understand unexpected circumstances can arise, and we genuinely tried to meet you halfway. However, we stand by our policies, our conduct, and the independent outcome of the dispute process.
Kind regards
Go Easy Online
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