Fantastic equipment once constructed but-a little tricky to put together. A QR code with a video would be much easier to understand as we were all a little confused with the booklet. Not at all im... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent phone information and service in general. The only gripe I had was I specifically asked GoEssy that it be delivered only one specific day of the week as this was my only day I could be ho... See more
Company replied
Product arrived quickly and was as described. Unfortunately at Christmas I would expect something obvious like a scooter wrapped in something in case it is seen by the wrong person (or child) so a lit... See more
Company replied
My sister and i brought her baby a cubby house for xmas , yet to be assembled , however customer service was brilliant we picked it up from there wearhouse nothing is an issue , was ready on arrival... See more
Company replied
Company details
- Online Marketplace
- also in
- Bicycle Store
- Fitness Equipment Store
- Motorcycle Shop
- Sporting Goods Store
- Toy Store
Written by the company
At Go Easy Online, we have a huge range of bicycles, scooters, exercise equipment and outdoor products for sale in Australia. We are your one stop shop for safe, secure & cheap online shopping.
Contact info
1/25 Westwood Drive, 3023, Ravenhall (Caroline Springs), Australia
- 03 8358 5420
- ticket@goeasyaustralia.com.au
- goeasyonline.com.au
3.7
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 74% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered a scooter from these guys on…
I ordered a scooter from these guys on the 27 of Oct for my daughters birthday 7th Nov. I had given it plenty of time, and they just shipped it on the 4th of Nov, I’m so angry and disappointed!! A whole week later they ship it? Wtf
4 November 2026
Unprompted review
Received item with no issues
11 April 2026
Great to be able to replace broken…
Great to be able to replace broken items on kids electric scooter. Part provided promptly and fits scooter, now all sorted.
8 January 2026
We visited your store today to purchase…
We visited your store today to purchase a quad bike for our son’s birthday, with the intention of spending around $600. There were no visible opening hours or signs on the front fence, so we walked in unaware that you weren’t officially open yet. You initially told us to have a look around, but when another customer arrived, your attitude changed and you rudely commented that you had customers in there and weren’t even ready yet.
We understand businesses have opening hours, but if you’re not ready to welcome customers, clear signage would prevent this situation. There was absolutely no need for the attitude or the way we were spoken to.
As a result, we’ve left and are purchasing elsewhere, where we can save $50 and hopefully receive better customer service. You’ve lost a $600 sale over an interaction that could have been handled with basic courtesy and professionalism. First impressions matter, and unfortunately, ours was very disappointing.
14 October 2026
Unprompted review
Reply from Go Easy Online
Hi Andrew,
Thank you for taking the time to share your feedback.
We would like to clarify that our showroom opening hours are clearly displayed on the signage at our entrance gate and are also available on Google and our website.
When you arrived, our showroom had not yet officially opened for the day, and our team was still preparing for business. Despite this, you were welcomed in and advised that you were more than welcome to have a look around before our official opening time.
We understand that you were disappointed with the interaction; however, we feel it is important to provide some context. Our staff were accommodating customers outside our advertised trading hours while also trying to complete their opening preparations.
We certainly do not intend for any customer to feel unwelcome, and we regret that you felt the interaction was rude.
That being said, we are disappointed that you chose to leave a negative public review rather than contact us directly by phone or email to discuss your experience. We would have welcomed the opportunity to speak with you, address your concerns with the staff member involved and ensure our customer service standards were being maintained.
We would also like to reiterate that our trading hours are clearly advertised in multiple locations, including our entrance signage, Google business listing and website. To date, we have not received similar feedback from customers regarding difficulty locating our opening hours.
As a family-run business, we work extremely hard to offer competitive pricing and quality customer service. We understand the importance of first impressions, but we also believe it is reasonable for our team to have the opportunity to prepare the showroom before our advertised opening time.
While we respect your decision to purchase elsewhere, we do not believe this interaction accurately reflects the level of service we strive to provide, particularly given that our staff initially welcomed you into the showroom before trading hours.
We appreciate all feedback and will take your comments on board. We wish your son a wonderful birthday.
Kind regards,
The Go Easy Online Team
Terrible experience with go easy via…
Terrible experience with go easy via big w marketplace.
I purchased a scooter and they sent handlebar grips. I understand that mistakes happen (though this was very clearly incorrect) I contacted via big w to advise and sent pictures of the incorrect item. I was then told that before the correct item would be shipped by go easy, I would need to return the incorrect item, go easy would need to receive and inspect it, before the scooter would be sent. At this point (4 weeks after ordering) I returned the item per their request, and requested a refund, as this was not a change of mind return or exchange, but a clear error on their part. I was told “as an exception” the refund would be processed once the incorrect item was scanned at the post office.
I was then told that they couldn’t track the returned item (sent using the postage label they provided to me) and so they could not process my refund until the item arrived. 5 weeks after I originally purchased the scooter I was told that the replacement scooter had already been shipped - despite my clearly asking for a refund several times - and confirming did I want a refund or the scooter! Never was I told that a replacement was being shipped.
Exasperating customer service, slow responses, ridiculous application of return policy to an incorrect item sent, and terrible interaction between go easy and big w - neither of whom seemed to care that there was a customer waiting on a scooter for a birthday gift who had not received what was paid for.
I am honestly not holding my breath to receive my rightful refund… and wouldn’t be surprised if a scooter showed up on my doorstep tomorrow based on this experience
28 September 2026
Unprompted review
Poor communication.
I sent an email to enquire about an item to see if able to price match. Did not have the courtesy to reply to my emails
17 September 2026
Unprompted review
Reply from Go Easy Online
Hi,
We're sorry to see you've left us a 1 star review and feel that you did not receive a response.
Could you please provide details of the email you sent? Every enquiry submitted to our support team receives an automated support ticket number. If you did not receive a ticket number, it's possible the email was sent to an incorrect address, which would mean our team never received it and therefore could not respond.
We'd be happy to investigate this for you if you can provide the ticket number, email address used, or the date you contacted us.
Before leaving a 1 star review, we would have appreciated the opportunity to look into the matter. If you hadn't received a response, did you try calling our team or checking your spam/junk folder to see whether our reply had been filtered? Unfortunately, email delivery issues can sometimes occur outside of our control.
We are a family run business, and reviews have a significant impact on our reputation. We find it disappointing that a 1 star review has been left based solely on an alleged lack of communication, particularly when the enquiry related to a price match request that we were being asked to consider and honour.
We genuinely want to help and would still be happy to investigate your enquiry and discuss the price match request. Please contact us with your details, and we'll look into it straight away.
Kind regards,
Go Easy Online
There was no update for more than a…
There was no update for more than a week about order. After that when i got update then it was showing delivery will take place in 1 week but still its around 3 weeks and the bike is still at warehouse
Worst service experience ever
Not even worth it of 1 star
Never buy anything from these and if you buy anything by mistake, then don’t expect the delivery
26 August 2026
Reply from Go Easy Online
Hi Paras
We're disappointed to read your review, as it does not accurately reflect the level of communication and service provided throughout your order.
The product you ordered from the Crossfire range is a supplier dispatched item, and our team advised on multiple occasions that processing typically takes 2-3 business days before dispatch. Throughout the order, we provided updates each time we were contacted and were transparent about the process and expected timeframes.
It's also worth noting that we received enquiries regarding this order from multiple different individuals. For privacy and security reasons, we are unable to discuss order details with anyone other than the account holder, and our team explained this whenever additional parties contacted us.
During the fulfilment of your order, Crossfire experienced a short staffing issue which resulted in the shipment leaving their warehouse approximately two days later than originally anticipated. As soon as updates became available, these were passed on to you by our team.
Despite this minor supplier delay, the order was processed, dispatched, and delivered within the delivery timeframes that were communicated. At no point were you left without support, and every time you contacted us, our team provided the latest information available.
While we understand that waiting for an order can be frustrating, supplier-related delays are occasionally outside a retailer's direct control. We believe it is unfair to describe the experience as "the worst service ever" when updates were consistently provided and the order was ultimately delivered.
We are a family owned business that genuinely works hard to assist our customers, and we always strive to provide accurate information based on the updates supplied by our distribution partners.
Kind regards,
Fast easy transaction and a quality…
Fast easy transaction and a quality product… can’t ask for anything else. Cheers!
23 August 2026
Reply from Go Easy Online
Thank you for taking time to share your valuable review. We are so grateful that you have shared your shopping experience with us. Thank you for your support and we look forward to seeing you back soon. Stay Safe!
Go Easy Online
Reply from Go Easy Online
Thank you for taking time to share your valuable review. We are so grateful that you have shared your shopping experience with us. Thank you for your support and we look forward to seeing you back soon. Stay Safe!
Go Easy Online
product showng it was in stock
product showng it was in stock
found out later the product had been ordered in waited 5 weeks
could of got the product from one of my own suppliers in that time but trusted a online inventory that obviouslt got it incorrect
31 March 2026
Reply from Go Easy Online
Hi Ben
Thank you for your feedback. We understand your frustration when an item shows as in stock and later becomes unavailable.
Unfortunately, this product is supplied by a specialist manufacturer and is not something produced by multiple suppliers. Due to high demand and limited availability, stock can sometimes sell out very quickly before updated inventory information reaches all sales channels.
We are actively working with this supplier to obtain more frequent and accurate stock updates to help prevent situations like this in the future and improve the information available on our website.
While we appreciate that the delay was disappointing, we can see that your order was ultimately fulfilled, dispatched, and delivered within the delivery timeframe provided once the item became available and left the supplier.
We understand that this was not the experience you expected, and we apologise for any inconvenience caused by the stock discrepancy. However, we feel that a 1-star review does not fairly reflect the fact that the order was successfully supplied and delivered.
We appreciate your patience and your feedback, which will help us continue improving our stock visibility and communication processes.
Kind regards,
Lifespan Pursuit 4
I bought the Lifespan pursuit 4 treadmill at an amazing price on Go Easy Online.
It’s exactly as described. Came very well packed and shipping was fast although understandably expensive for a heavy item.
Would definitely recommend buying from this site
25 June 2026
Reply from Go Easy Online
Thank you for taking time to share your valuable review. We are so grateful that you have shared your shopping experience with us. Thank you for your support and we look forward to seeing you back soon. Stay Safe!
Go Easy Online
Reply from Go Easy Online
Thank you for taking time to share your valuable review. We are so grateful that you have shared your shopping experience with us. Thank you for your support and we look forward to seeing you back soon. Stay Safe!
Go Easy Online
Terrible communication and no shipment after nearly a month
I’ve had an extremely frustrating experience with Lifespan Fitness.
I ordered a recumbent bike nearly a month ago and paid $150 for shipping on top of the cost of the bike. Since then, I’ve repeatedly been told it would ship “tomorrow,” but there has been no follow-through, no clear dispatch confirmation, and no tracking provided.
I have called and emailed multiple times trying to get a straight answer. The only time I received any meaningful response was after I lodged an Afterpay dispute, when I was told the bike was ready to ship and asked to remove the dispute. I did that in good faith, and then communication went quiet again.
This has been incredibly disappointing. I understand delays can happen, but repeatedly telling a customer something will ship “tomorrow” and then not providing tracking or proper updates is unacceptable.
I would not recommend ordering from them unless you are prepared to chase constantly for basic updates.
7 June 2026
Unprompted review
Stay well clear of this company
If there was an option to rate lower than 1 star I would
17 March 2026
Efficient and affordable
Great prices, fast processing times and responsive customer service.
17 June 2026
Reply from Go Easy Online
Thank you for taking time to share your valuable review. We are so grateful that you have shared your shopping experience with us. Thank you for your support and we look forward to seeing you back soon. Stay Safe!
Go Easy Online
Apex2 Treadmill delivered to Northern…
Apex2 Treadmill delivered to Northern NSW.
Absolutely Stellar customer service speedily delivered and easy to assemble (just four pieces). Highly recommend if you’re looking for a quality product at a reasonable price without and hassle. 10/10
25 February 2026
Unprompted review
Reply from Go Easy Online
Thank you for taking time to share your valuable review. We are so grateful that you have shared your shopping experience with us. Thank you for your support and we look forward to seeing you back soon. Stay Safe!
Go Easy Online
Exercise bike
I ordered an exercise bike, I called before placing the order and was told it was in stock. After placing the order I received a email stating it will be over a month before it is back in stock. I have now sent 2 emails requesting a refund and haven’t heard anything except for a generic email asking for a rating. Total scam I’ll be reporting to the ACCC and reporting you to my bank for a full refund.
14 June 2026
Reply from Go Easy Online
Hi Jorg, Hi there,
Just to clarify the situation accurately:
Our stock levels are updated directly with our customer service team. As we advised you via email there was an unexpected stock discrepancy and our supplier was also out of stock. Because of this, we immediately offered you two options:
• a full refund, or
• wait for the next container to fulfill your order which we provided the restock date.
You chose the refund, and we processed it straight away back to your credit card. Once a refund is issued on our end, the timeframe for it to appear in your account is controlled entirely by your card issuer, not us.
A scam is when a customer receives neither the product nor the refund. In your case, we were transparent about the stock issue, offered to wait or the refund, and issued your refund promptly.
We understand delays are frustrating, but there has been no wrongdoing or dishonesty on our part.
If you need anything further, we’re here to help.
Kind regards
Delivery was a bit chopped and change…
Delivery was a bit chopped and change with dates, than told if we weren’t home there’d be a $35 off loading fee without help. Was a fluke we had just gotten home as the truck pulled up.
Products it’s self was well cared for, no broken boxes ect was handled well! The product it self is a bit disappointing as we’ve had it for less than a week built and it’s creaking and sways as the kids play in it! It is pinned down but a little dissatisfied as I spent the money for good quality
14 June 2026
Reply from Go Easy Online
Hi Kiarra,
Thank you so much for taking the time to share your feedback.
We’re really sorry to hear you had a bit of a mixed experience with the delivery. We weren’t contacted by you or by Cope Sensitive Freight about any issues, so if you had let us know what they told you, we would have happily followed up with their customer service team to get more information. This isn’t something we’ve had reported before, so we definitely would have looked into it for you.
Regarding the product itself, your review seems to be directed at Go Easy rather than the transport company or the item quality. If you’re finding the product is creaking or moving, please reach out to us directly. We haven’t received any emails or calls from you about this, but we’re more than happy to submit the issue to the supplier for assessment and help get it sorted for you.
We really do want you and your kids to enjoy the product, so please send us an email when you can and we’ll take care of the next steps.
Kind regards
We had a few hiccups with our scooter…
We had a few hiccups with our scooter but the globber team we're very accommodating.
9 March 2026
Reply from Go Easy Online
Thank you for taking time to share your valuable review. We are so grateful that you have shared your shopping experience with us. Thank you for your support and we look forward to seeing you back soon. Stay Safe!
Go Easy Online
All good!!!
10 June 2026
Reply from Go Easy Online
Thank you for taking time to share your valuable review. We are so grateful that you have shared your shopping experience with us. Thank you for your support and we look forward to seeing you back soon. Stay Safe!
Go Easy Online
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.