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OnePass Reviews 

236
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 114 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional value for money, noting fantastic ongoing financial savings achieved through reliable free delivery options on everyday online purchases. People consistently love earning extra rewards points while enjoying the wonderful convenience of shopping across multiple participating retail stores seamlessly from home. However, some customers also noted that certain items or specific electronic product categories are unfortunately excluded from these free shipping promotions. A few other people also felt that managing separate loyalty cards or dealing with recurring mobile app login requirements can be rather frustrating during regular usage.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery service, appreciating the great value,... See more

Product

Reviewers highlight ambiguous aspects of product, while some consumers appreciate the convenience of free... See more

Value for money

Reviewers mention positive feedback about value for money, frequently highlighting that the membership easily... See more

Subscription

Customers had ambiguous experiences with subscription services, as many reviewers expressed satisfaction by... See more

User experience

Clients share ambiguous opinions on user experience, as consumers find the platform easy to use, convenient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Would be 5 stars if Coles was part of it too instead of needing to pay a separate fee to earn extra with Coles. Other than that the bonus points and digital receipts are wonderful. Would love a physic... See more

Company replied

Rated 4 out of 5 stars

Ordered items from Bunnings and was told that Onepass members receive free shipping, however the items I ordered were not eligible for free shipping. This needs to be clear that not all items are elig... See more

Company replied

Rated 4 out of 5 stars

I have recently purchased several items from kmart and all but 1 was free delivery and I love the extra points my purchase gives me

Company replied

Rated 4 out of 5 stars

OnePass is easy to use and very generous in their points and discounts. It would be great if we could access the rewards directly through OnePass rather than Flybuys, etc.

Company replied


Company details

Verified business

Trustpilot has verified this business is government-registered. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 39650854845

  1. Online Marketplace
  2. also in
  3. Clothing Store
  4. Health and Beauty Shop
  5. Home Goods Store
  6. Office Equipment Supplier
  7. Women's Clothing Store

Written by the company

OnePass is the membership for Australia’s favourite retailers. From savings to rewards, get more value from the brands you shop.


Contact info

3.9

Great

TrustScore 4 out of 5

236 reviews

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3.9

All reviews

(236)

114 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love OnePass

Love onepass for my shopping most purchases are Delivery Free which is a great money saver and also I watch my Flybuys points accumulate so much quicker with linking it to my onepass account WIN WIN for me

5 November 2026
Rated 5 out of 5 stars

Love the savings

I’ve been a OnePass member for two years now and the savings have been amazing. I’ve definitely saved more than I’ve spent. Highly recommend.

5 November 2026
OnePass logo

Reply from OnePass

Thank you for being a loyal OnePass member for the past two years! We're thrilled to hear you've enjoyed significant savings and found great value in your membership. We really appreciate your recommendation and look forward to continuing to help you save even more. 💜

Rated 5 out of 5 stars

I’ve been able to gain so many extra…

I’ve been able to gain so many extra points and free delivers having OnePass it’s the best money spent because I’ve saved so much more then if I didn’t have it

5 November 2026
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Reply from OnePass

Thank you for your wonderful feedback! We're so pleased to hear that you're enjoying the extra points and free deliveries with OnePass. It's great to know your membership has paid for itself many times over and continues to deliver value. 💜

Rated 4 out of 5 stars

I love One Pass although you have to…

I love One Pass although you have to tap both flybys as well as one pass even though you have linked them. Last week my one pass wouldn’t scan in Target. A little disappointing as it was a large shop.

4 November 2026
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Reply from OnePass

Thanks for your feedback and for being a OnePass member. We're pleased to hear you're enjoying OnePass, although we're sorry to hear about the inconvenience of needing to scan both your Flybuys and OnePass barcodes and the issue you experienced at Target.

We appreciate you sharing your experience and have passed your feedback on to the relevant team for review. 💜

Rated 4 out of 5 stars

Great financial benefits

OnePass has been a financial benefit to me particularly since Bunnings is included and I’m renovating my house. I have not given five stars due to tech issues with websites not recognising the OnePass even though showing they are connected on the app. So I do have to keep scanning cards but worth it for the rewards. Also I cannot scan OnePass at the special orders desk at Bunnings so assume I’m missing out on points. The free delivery aspect has also been a great benefit to secure items and save on petrol. Definitely recommend signing up…

28 October 2026
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Reply from OnePass

Thank you for sharing your experience. We're glad OnePass has helped you save on deliveries and get more value from your Bunnings purchases. We're sorry to hear about the website recognition issues and your concerns about earning rewards at the Special Orders desk. We appreciate your feedback and will pass it on to the appropriate teams as we continue to improve the experience. 💜

Rated 2 out of 5 stars

Not that big of a deal…

I know alot of people rave about onepass but we didn't feel that it benefited us more then our flybuys alone.

3 November 2026
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Reply from OnePass

Thank you for sharing your feedback. We understand that OnePass may not deliver the same value for everyone, and we're sorry to hear it didn't meet your expectations. We appreciate you giving it a try and will pass your comments on to our team as we continue to improve the program. 💜 💜 💜

Rated 5 out of 5 stars

Good value, works well for me

works well, links to my flybuys so I only scan one thing, Bunnings in particular seems to treat onepass customers better regarding receipts, returns, etc, free delivery is great

29 October 2026
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Reply from OnePass

Thanks for sharing your experience with OnePass. We're glad the Flybuys integration makes shopping simpler, and it's great to hear you're finding the digital receipts, returns process at Bunnings, and free delivery benefits useful. We appreciate your support and look forward to continuing to provide value through your membership. 💜

Rated 5 out of 5 stars

Amazing!

I love the extra points I get towards Flybuys points and the free delivery on most items is so good! Means I don't have to spend the qualifying amount to get free delivery!

27 October 2026
OnePass logo

Reply from OnePass

Thanks for sharing your experience! We're delighted to hear you're enjoying the extra Flybuys points and the free delivery benefit. It's great to know that not having to meet a minimum spend threshold for delivery is making your shopping experience more convenient and rewarding. 💜

Rated 5 out of 5 stars

All the Benefits outway the Costs

I have been really happy with my OnePass membership. It offers fantastic value for money, with great savings, convenient delivery options and access to a range of participating retailers.

I particularly love the convenience of being able to shop across different stores while enjoying the benefits of one membership. It makes online shopping so much easier and more worthwhile.

Overall, I think OnePass is great value and a membership I would happily recommend to others!

31 March 2026
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Reply from OnePass

Thank you for your review and recommendation. We're delighted to hear that OnePass is helping make your shopping experience easier and more rewarding. Thanks for being a valued member! 💜

Rated 1 out of 5 stars

Waste of money

Waste of money, doesnt save on delivery with bunnings, internet site is not usable. Dont bother

29 October 2026
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Reply from OnePass

We're sorry to hear you haven't found value in your OnePass membership. We appreciate your feedback and would like to better understand your experience so we can continue improving our service.

Rated 5 out of 5 stars

Absolutely fantastic use One Pass…

Absolutely fantastic use One Pass constantly now.

29 October 2026
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Reply from OnePass

Thank you for the fantastic feedback! We're thrilled to hear you're getting so much value from OnePass and using it regularly. Thanks for being a member and for your support!

Rated 5 out of 5 stars

It's Great!

It's Great!
Enjoying free delivery as well as the extra points. :)

21 October 2026
OnePass logo

Reply from OnePass

Thank you for your feedback! 💜 We're so glad you're enjoying the free delivery and earning extra points along the way. It's wonderful to hear that OnePass is helping you get even more value from your shopping. Thanks for being part of the OnePass community! 😊

Rated 5 out of 5 stars

Always Bunnings

As a retired Carpenter, I still do work for those that can’t get a tradie, therefore I purchase my requirements from Bunnings about 100% if the time. Even if they don’t have exactly what I need, there are enough alternatives to make up an equivalent item to do the job.

27 October 2026
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Reply from OnePass

Thank you for sharing your experience! It's wonderful to hear that, even in retirement, you continue helping others with your carpentry projects. We're delighted that Bunnings remains your go-to destination and that you're able to find the products and alternatives you need to get the job done. Thank you for being a valued OnePass member and for your continued support! 😊💜

Rated 4 out of 5 stars

Very pleased with One Pass

I have recently purchased several items from kmart and all but 1 was free delivery and I love the extra points my purchase gives me

22 October 2026
OnePass logo

Reply from OnePass

Thank you for sharing your experience! We're so happy to hear you're enjoying the free delivery benefits with Kmart and earning extra points along the way. It's wonderful to know OnePass is helping you get even more value from your shopping. Thanks for being part of the OnePass community! 😊💜

Rated 5 out of 5 stars

OnePass has helped me build my points…

OnePass has helped me build my points balance throughout the year!!

21 October 2026
OnePass logo

Reply from OnePass

Thank you for your feedback! We're delighted to hear that OnePass has helped you build your points balance throughout the year. It's great to know you're getting value from your membership. Thanks for being a valued member! 😊💜

Rated 5 out of 5 stars

Makes getting delivery of products…easier

Makes getting delivery of products better and more secure. OnePass is making a great difference.

21 October 2026
OnePass logo

Reply from OnePass

Thank you for your feedback! We're thrilled to hear that OnePass is making deliveries more convenient and secure for you. It's great to know the membership is making a positive difference. Thanks for being a valued member! 😊 💜

Rated 5 out of 5 stars

Easy to use

Easy to use, good rewards

21 October 2026
OnePass logo

Reply from OnePass

Thank you for your feedback! We're delighted to hear you're finding OnePass easy to use and enjoying the rewards. Thanks for being a valued member! 💜

Rated 4 out of 5 stars

Great value

Would be 5 stars if Coles was part of it too instead of needing to pay a separate fee to earn extra with Coles. Other than that the bonus points and digital receipts are wonderful. Would love a physical card though instead of needing to open the app every time to scan the rewards.

20 October 2026
OnePass logo

Reply from OnePass

Thank you for your feedback! We're glad you're enjoying the bonus points and digital receipts. We appreciate your suggestions about including Coles and offering a physical card, and we'll be sure to share them with the relevant team. Thanks for supporting OnePass! 😊

Rated 5 out of 5 stars

all my online orders arrived on time…

all my online orders arrived on time love the bonus points I receive when shopping and a log of my shopping if I need it

20 October 2026
OnePass logo

Reply from OnePass

Thank you for your review! We're delighted to hear all your online orders arrived on time and that you're enjoying the bonus points when you shop. It's also great to know you're finding value in having a convenient record of your purchases when needed. We appreciate your support and look forward to continuing to help you get the most from your membership. 😊

Rated 5 out of 5 stars

Definitely worthwhile and a cheap way…

Definitely worthwhile and a cheap way to build up your fly buys! We have more than made out yearly subscription back thanks to using One Pass. Free shipping on some items is great too, although we rarely use it.
Buying it during the sales also makes it that much more appealing. We always recommend One Pass.

7 October 2026
OnePass logo

Reply from OnePass

Thank you for your wonderful review! We're delighted to hear that your membership has more than paid for itself through the extra Flybuys points you've earned. It's great to know you're also enjoying the free shipping benefits and were able to take advantage of a promotional offer on your subscription. We truly appreciate your recommendation and support. 😊

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