Cooki Haircare Reviews 

Reply from Cooki Haircare

2 days ago

Hi Jennifer, owner Jaimee here replying personally. I’d love to clear up a few misconceptions about our ingredients. Cooki is absolutely a better-for-you, low-tox haircare brand stocked in hundreds of health stores, but we don’t claim that every ingredient in our products is “100% natural”. As someone who is passionately low-tox, I’m particularly conscious of the ingredients in the products I use every day, which is one of the reasons I’m so thoughtful about our ingredients and formulations. For me it’s been about finding a balance between more natural formulations plus product efficacy, so that we are removing unnecessary nasties while also creating a range that gives people the same foamy, satisfying cleanse they’re used to.

Sodium Coco Sulfate (SCS) is a coconut-derived cleansing ingredient commonly used in shampoos, facial cleansers and other personal care products, including many natural and health-store ranges. It’s an effective surfactant that helps remove excess oil and product buildup while producing the rich, bubbly lather our customers love.

While SCS is derived from coconut oil and then chemically processed, this doesn’t automatically make it harmful. It has been independently assessed as safe for cosmetic use, which is why it’s often spotted in the health aisle. Like any cleansing ingredient, it may not suit every scalp, but it simply isn’t accurate to suggest that it inevitably damages hair or causes irritation.

We’re completely transparent about our ingredients and list them in full on our website. We also offer a fully sulfate-free Rice Water Protein shampoo bar with an SCI base for customers who prefer to avoid sulfates altogether, which for example is a popular choice for those who have keratin-treated hair. All Cooki products are free from phthalates, parabens, PEGs, silicones, phenoxyethanol, gluten and synthetic fragrance.

We understand that everyone has different ingredient preferences, and we’re always happy to answer questions at hello@cookihaircare.com.

Thanks,
Jaimee

Reply from Cooki Haircare

Updated Jun 22, 2026

Hi Karen, owner Jaimee here - thank you for reaching out and for your honest feedback. We appreciate customers who care about transparency, and it's something we take seriously here at Cooki. I am pleased to confirm that every product page on our website includes an FAQ section addressing this question directly, under the tab - "Is Cooki Australian?" - which links through to a dedicated blog post explaining exactly where and how each of our products are made, and why. This is the same post you found under our main navigation menu FAQ section also. This information also appears as the first search result when searching for "where is Cooki Haircare made" online, and is readily accessible to anyone researching our products. If you have any other questions not covered in the blog post you read on our website, we're always more than happy to answer any questions directly.

Reply from Cooki Haircare

Jun 18, 2026

Hi Andrew, I'm so sorry to hear you haven’t had the best experience with the products. When you first reached out, you mentioned that the Rice Water Protein Shampoo was leaving your hair feeling oily. Because of that feedback, we recommended trying our Ginger Shampoo Bar instead, as it's one of our most popular bars for hair that tends to become oily and is designed to help balance oil production while adding volume. Our shampoo is not designed for eye contact, and this is due to the Sodium Coco Sulfate in this bar. While SCS is a low tox coconut-derived cleansing ingredient and is considered gentler than traditional harsh sulfates, it is still an active surfactant and can cause significant discomfort if it comes into contact with the eyes. Our Rice Water Protein Shampoo Bar is actually sulfate-free and was specifically formulated as our "no tears" option, making it our gentlest shampoo and the one we recommend for those with particularly sensitive scalps or eyes. We're also sorry to hear that you felt you were outside the return period before deciding the products weren't right for you. As a gesture of goodwill, we'd be more than happy to extend our 60-Day Happiness Guarantee for you. Please feel free to contact us so you can initiate a return for the refund. Thanks again for giving us a go!

Reply from Cooki Haircare

Updated Oct 27, 2025

Hi Margaret, we're so sorry for the rare delay with your order. The two-day wait was caused by an out of stock item being as discussed via email, but your order was shipped out earlier today. As you mentioned your daughter’s order arrived in good time and we’re usually very speedy, so our apologies again for this. We also wanted to reassure you that we’ve replied to all your emails, including those sent over the weekend, which were responded to today once we were back in the office. Thanks again for your feedback and for giving our bars a try after your daughter’s lovely recommendation! Jaimee & Team Cooki