Vey rapid response to my email stating that I did not subscribe to a monthly subscription and that any further bottles of their product was totally contrary to my wishes/ directive. My dog will no... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First, the regular delivery of Healthy Petz collagen drops makes it very easy to look after my dogs' well-being. Spanky and Darla have both enjoyed healthy coats and less discomfort since we started... See more
Company replied
We have been using the Healthy Pete liquid collagen for our 9 year old dog for a couple of months and have noticed a huge positive shift in his allergies. He has had allergies all his life so his skin... See more
Company replied
Received my 2nd order yesterday, finally a product that does exactly what it supposed to, we currently inn the beginning of 4th week. I’ve been giving with Vitamin E, 2 times a day. Cancelled her sch... See more
Company replied
Company details
- Pet Store
- also in
- Pet Supply Store
Contact info
United States
- support@shophealthypetz.com
- www.shophealthypetz.com
4.4
Excellent
657 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy peesy assustance
5 November 2026
Unprompted review
Very prompt response and action.
5 November 2026
Unprompted review
I emailed Healthy petz today…
I emailed Healthy petz today in regard to canceling my subscription, due to only just starting it, but sadly my little dog passed away suddenly and never got to try it. They have answered me straight away and sorted everything for me, which is greatly appreciated. You can't ask more than that from a company, on the ball!
5 November 2026
Unprompted review
Bella seems to have more energy.
Bella seems to have more energy.
I put it in her food and she loves the taste. I'm on my 2nd bottle and have recently got a rescue from the pound. I wish the product wasn't so expensive so I could use it for him too.
5 November 2026
Unprompted review
Thank you, excellent service!
Thank you! You’ve been exceptional in customer service! Couldn’t have had better! Since I just received, if it works, I’ll be ordering more. Thank you for your help.
5 November 2026
Unprompted review
Rapid resolution of issue and…
Rapid resolution of issue and absolutely no BS.
4 November 2026
Unprompted review
Reply from Healthy Petz
Hi Irene,
We’re pleased we could get everything sorted out quickly and without any unnecessary hassle. Making sure our customers receive straightforward support and timely solutions is always important to us. Thanks for taking a moment to share your experience!
Im really pleased with their collagen…
Im really pleased with their collagen formula. My shiba inu was itching (not sure from what) after less 1 week she had stopped!
Thanks healthy petz!
4 November 2026
Unprompted review
Reply from Healthy Petz
What a relief to hear that the itching has settled down in less than a week! We know how uncomfortable that can be for our furry friends, and it's wonderful that you've noticed such a positive change in your Shiba Inu. Sending lots of love to your pup, and thank you for choosing Healthy Petz!
We placed an order with a wrong address…
We placed an order with a wrong address and so the order was returned to them since it wasn’t a real address. I reached out to them to resend it but they keep telling us to check with our local post office… the tracking link that they sent clearly shows the package was returned to them but they are refusing to resend it to us. Multiple emails later they still aren’t accepting that their tracking link to my order says that the order was returned to them… I’m afraid we wasted our money and won’t get the product.
7 October 2026
Unprompted review
Reply from Healthy Petz
Dear Jen,
We're truly sorry for the confusion and the back-and-forth you've experienced while trying to get your order delivered. We understand how disappointing this must be, particularly when the tracking information already shows that the package was returned to our facility. We apologize for not addressing your concern more clearly in our earlier conversations.
We'd be happy to look into this further and arrange to have your order sent out again. Please reach out to us at our support email with PRIORITY – Order Number as the subject line. Kindly include your updated, correct shipping address so we can make sure your package is sent to the right location this time.
We take your concerns seriously and would really like the chance to turn this experience around.
I am looking forward to receiving this…
I am looking forward to receiving this product - liquid collagen. The company's communication has been outstanding. :)
5 November 2026
Unprompted review
Reply from Healthy Petz
Thank you for sharing your experience with us, Tammy! It’s wonderful to know that our communication has made a positive impression. We’re just as excited for you to receive your Liquid Collagen and hope you enjoy having it as part of your routine. If you have any questions along the way, we're always happy to help!
Our Doddle experienced all the skin and et.al.
Our Doddle experienced all the skin, crusty eyes, ear problems that these dogs experience. Since we had Violet on both a probiotic and the Collagen Drops for dogs, all of her problems are gone. She is now three years old and doing very well. Just to add we also have her on a real food Salmon and Cod diet.
4 November 2026
Unprompted review
Reply from Healthy Petz
Hi Ed,
What a lovely update about Violet! It sounds like she has come such a long way, and seeing her doing so well at three years old is truly rewarding. Thank you for sharing what has worked for her, including the probiotics, Collagen Drops, and her Salmon and Cod diet. We hope she continues to enjoy good health and plenty of happy moments!
It works
Well, I had my doubts, but so far, I have seen significant improvement. Every fall and winter my dog has increased itching and scratching, it's bad enough to wake her up multiple times during the night. So, I would be off to the vet for prescription medication. This year I decided to try Healthy Petz Premium Liquid Collogen and its working. She still has some itching and scratching but not like before. She is sleeping through the night and she likes the taste of the collogen.
4 November 2026
Unprompted review
Reply from Healthy Petz
Hi Joseph,
It's encouraging to hear that your dog has been getting more comfortable, especially during the fall and winter months when her itching would normally become more troublesome. Being able to sleep through the night again is such a meaningful improvement. We're also happy that she enjoys the taste, making it easier to include in her daily routine. Thank you for giving Healthy Petz a chance and sharing your experience with us!
Product helped my dog get back to…himself 😊
Product helped my dog get back to himself. The Company is honest and helpful. Great purchase!
30 October 2026
Unprompted review
Reply from Healthy Petz
Hi David, there is nothing better than hearing that a pup is back to feeling like their usual self! We're pleased that both the product and the support you received have made this a positive experience. Your confidence in Healthy Petz means a great deal to our small team. Give your furry companion some extra cuddles from us!
Excellent responsive and prompt…
Excellent responsive and prompt customer service
4 November 2026
Unprompted review
Reply from Healthy Petz
Hi Deepa, we’re happy that our team made things easier for you with timely responses and attentive assistance. We believe that good service makes all the difference, and it’s always encouraging to know our efforts are noticed. Thanks again for sharing your feedback!
First of all the product seems to be…working!
First of all the product seems to be working very well. I tried shots for Shug last year and apaquel this year...so expensive as Shug weighs 57 lbs.. I decided to try Healthy Petz and ordered on a special promo -buy 2 get 1 free. When I received my order there was 2 bottles. I reached out and was pleasantly surprised to have my whole order filled at no extra charge. I have used two bottles and have not had to go back to apaquel. Fall and winter are on the way and Shug does not have allergy problems during these months but I am going to reorder and will continue through the winter with Healthy Petz and hope for the best. The real test will come in the spring.
20 October 2026
Unprompted review
Reply from Healthy Petz
Hi there,
Hearing that you've been able to step away from Apoquel while using Healthy Petz is such encouraging news! We know how much time, effort, and expense can go into finding something that works for your furry family member.
We're especially happy we could make things right with your order. Your experience means a lot to our team, and we hope Shug continues to enjoy a comfortable and happy season ahead. We'll be rooting for Shug when spring comes around!
My dog is getting much better stopped…
My dog is getting much better stopped itching, the customer service are 100% brilliant and very helpful.
4 November 2026
Unprompted review
Reply from Healthy Petz
It's wonderful to know your dog is feeling more comfortable and itching less. We also appreciate your lovely feedback about our customer service team. We always want to make sure every customer feels supported and well taken care of. Thank you for giving us the opportunity to be part of your dog's journey!
We will persevere with it 🤞
26 September 2026
Unprompted review
Reply from Healthy Petz
Hi Jacqueline,
We truly appreciate your encouragement and continued support. Your confidence means a lot to us, and we'll keep putting in the effort to make things better. Thank you for being part of our journey!
Great customer service
I had problems with an automatic refill subscription and contacted customer support. The issue was corrected.
4 November 2026
Unprompted review
Reply from Healthy Petz
Hi Sue, it’s reassuring to know that your concern was taken care of. We always want our customers to feel supported, especially when something doesn't go as expected. Thank you for allowing our team to address the issue. We're just a message away whenever you need us!
Healthy petz liquid culligan is working…
Healthy petz liquid culligan is working for my girl Lucy. She has been talking it about a year. Their shipping is on time and pricing is good. Lucy is a 5 and a half year old German Shepherd that we rescued at 10 months old. She has two pages of allergies. She was constantly scratching and licking her paws. Since we started the culligan she doesn't scratch anymore. She still licks her paws but that is mostly in the fall when all the leaves are down. When I take her to the vet he always comments on her coat. I believe healthy petz played a big role in her appearance and overall health. Thank you Healthy Petz.
4 November 2026
Unprompted review
Reply from Healthy Petz
Hi Rick,
Stories like yours remind us why we do what we do. We're touched that you've continued choosing Healthy Petz for Lucy over the past year, especially knowing the challenges she's had with her allergies. It's lovely to hear that she's more comfortable and that her coat is looking so good. We’re also pleased that you've had a smooth experience with our delivery and pricing. Thank you for trusting us to be part of her wellness routine. Give Lucy a big hug from our team!
Received the item in a timely manner
Received the item in a timely manner! I have completed one bottle of the liquid collagen and it has made a tremendous difference in my dog. Her ears have cleared up, she is no longer scratching and no longer licking her paws. Would highly recommend this company and product!
3 October 2026
Unprompted review
Reply from Healthy Petz
This is such lovely news, Sheryl! We know how difficult it can be to see your dog dealing with itchy ears and constant paw licking, so hearing that these issues have improved means a lot to us. We hope she continues to enjoy these positive results as part of her daily routine. Your recommendation and continued trust in Healthy Petz are truly valued!
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