FANCY CLARITY Reviews 

37
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and beautiful design of the rings, often noting they exceed expectations and are crafted with great care. Many appreciate the ability to customize their pieces, with the team ensuring every detail is perfect and keeping them informed throughout the process. Reviewers frequently highlight the amazing and helpful customer service, describing the staff as responsive, attentive, and going above and beyond. Overall, people found the service to be excellent and trustworthy, making the selection process easy and leading to high satisfaction with their purchases.

What people talk about most

Product

People report positive experiences with the product, with many reviewers describing their rings as lovely,... See more

Quality

Clients share positive opinions on quality, with many reviewers describing their rings as lovely, stunning,... See more

Customer service

Customers consistently report positive experiences with customer service, often describing it as amazing,... See more

Staff

Reviewers mention positive feedback about staff, highlighting their amazing and helpful approach throughout... See more

Service

Consumers find service to be positive, with many reviewers describing it as amazing, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Let me start by saying this is not sponsored or promoted. It’s an honest review of someone who is beyond blown away by the incredible customer experience and end product. After a series of health... See more

Rated 5 out of 5 stars

Their customer service team is 10/10! They respond so quickly and are very helpful and attentive. I had to send my ring back for resizing as it was a bit big (my own fault), and they were very proacti... See more

Rated 5 out of 5 stars

My ring arrived on time for my birthday, and the whole process was very quick and smooth. I’m happy with the quality and the design. The price was also very competitive compared to others, especiall... See more

Rated 5 out of 5 stars

Fancy clarity was a dream to deal with. So prompt and friendly with communication and made sure to customise exactly what I wanted. They also sent drawings and a video which was so helpful. I am re... See more


Company details

  1. #7 of 8 best companies in Jeweler

Written by the company

Fancy Clarity offers handcrafted moissanite and lab-grown diamond jewelry in sterling silver, solid gold, and platinum — with ethical sourcing, global shipping, and a lifetime warranty.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

37 reviews

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Replied to 100% of negative reviews

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4.6

All reviews

(37)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality

Great service - ring is lovely! Just a little bigger in size than I ordered but otherwise a nice product!

20 June 2026
Rated 5 out of 5 stars

The team were amazing to deal with and…

The team were amazing to deal with and helped me through the whole process. My ring is absolutely gorgeous and was made exactly how I envisioned. I received a drawing of my ring design to confirm details and also a video of it once it was completed. The quality and customer service I received was amazing. Highly recommend!

12 May 2026
Rated 5 out of 5 stars

Perfection!

We’ve purchases my engagement ring and wedding band and absolutely love both! It’s so stunning and durable and looks classy 💙 quality, service and delivery is amazing

24 April 2026
Rated 5 out of 5 stars

Fancy clarity was a dream to deal with

Fancy clarity was a dream to deal with. So prompt and friendly with communication and made sure to customise exactly what I wanted.

They also sent drawings and a video which was so helpful. I am really happy with my engagement ring amd wedding band. Highly recommended 😍🙏

13 April 2026
Rated 1 out of 5 stars

Waste of money poor customer service

never buy a ring from this company ever they’re craftsmanship is no where near as good as they say it is wasted a 1000 dollars plus on an engagement ring for a stone to fall out 8 weeks after delivered and then to throw it back on us as we knocked it or the it’s the golds wear and tear

13 April 2026
Unprompted review
FANCY CLARITY logo

Reply from FANCY CLARITY

Hi Matthew,

We’re truly sorry to hear about your experience, and we completely understand how disappointing this must feel—especially for such an important piece.

We’d like to clarify that at no point have we suggested that you or your partner are at fault. Our response was based on an assessment of the ring’s condition, following our standard after-sales review process.

Your ring was delivered on 3rd February, and we received the report regarding the missing stone on 10th April. During this time, the ring has been worn for over 60 days, which falls outside of our refund eligibility period as outlined in our policy.

All of our pieces are crafted using industry-standard 9K gold, which is widely used in fine jewellery for its balance of durability and wearability. As with all fine jewellery, particularly designs with detailed stone settings, prongs may be affected by impact or pressure during everyday wear.

Throughout our communication, we have remained committed to resolving this matter and have offered appropriate after-sales support.

We want to highlight that we offer a lifetime warranty, and in this case, we have offered to complete all necessary services at no cost, including:

Replacing the missing stone
Reinforcing all settings
Full inspection
Professional cleaning and refinishing

Our priority has always been to ensure your ring is restored to a secure and wearable condition, and we remain more than happy to assist you with this.

We genuinely hope to resolve this in a positive way and are here to support you whenever you’re ready.

Kind regards,
Fancy Clarity Team

Rated 5 out of 5 stars

Very happy and will purchase here again!

My ring is very beautiful, it is exactly how I imagined it and for a fantastic price. Their customer service is incredible, they had quick, consistent communication and ensured I was kept in the loop on the entire process and got exactly what I wanted. I am very happy with it and will be purchasing my wedding band from here also!

23 March 2026
Rated 5 out of 5 stars

From the first point of contact to…

From the first point of contact to receiving my beautiful ring, the team were so helpful and always willing to answer all of my questions and make the process as seamless as possible.
I highly recommend and would purchase again ❤️

9 March 2026
Rated 5 out of 5 stars

Absolutely would recommend ♡

I am absolutely blown away by my experience with Fancy Clarity. If you are looking for a bespoke, high-end jewelry experience, look no further. From the very first inquiry, their team was incredibly professional and responsive, answering every technical question I had with impressive speed.

​What truly set them apart was their attention to detail during the CAD/design phase. They went above and beyond to ensure every tiny detail, from the setting height to the prong placement was mathematically perfect before they even began production. They didn't just 'make a ring'; they curated an experience to ensure the final piece was exactly what I envisioned.

​I’ve had my custom moissanite ring for only two days and the fire and brilliance are unmatched. The stone quality is superb, with incredible clarity and a cut that catches the light from every single angle. I have already been flooded with compliments on the craftsmanship and the unique custom design. The 'heft' and finish of the piece feel incredibly luxurious, it truly feels like a lifelong heirloom.

​If you are on the fence about ordering a custom moissanite piece, Fancy Clarity is well worth the investment. Their dedication to perfection is rare, and the end result is a masterclass in jewelry design!

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Incredible experience!

Incredible experience!

It’s always reassuring when buying online to have incredible customer support. The team went above and beyond - I will be buying another ring to match my first purchase.

17 January 2026

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