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FatFace Reviews 

115,713
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 14,556 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the store staff are exceptionally helpful, kind, and friendly, providing wonderful styling advice during every visit. Many shoppers also love the fantastic clothing range, consistently praising the excellent product quality, comfortable materials, and beautiful designs. People often find shopping here to be an absolute pleasure due to the welcoming store atmosphere. Some reviewers were not happy with delivery issues, noting that certain online orders failed to arrive or experienced significant logistical delays. A few consumers also mentioned encountering unexpected product flaws, such as fabric holes or sizing discrepancies upon opening their packages.

What people talk about most

Product

Clients share positive opinions on product quality, design, and fit. Reviewers frequently highlight the... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction with well-made and durable... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast shipping times and... See more

Order

Consumers find order satisfaction to be generally high, highlighting that the online ordering process is very... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as friendly, polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Staff members with a keen sense of fashion and style can significantly boost shop floor sales. I experienced this firsthand during my second shopping trip on Wednesday, 26 August 2026. My first trip h... See more

Company replied

Rated 5 out of 5 stars

The FatFace staff are helpful kind and efficient at the Haywards Heath Shop. Especially when trying to find what suits and looking for alternatives. They are lovely at looking to see if something is i... See more

Company replied

Rated 5 out of 5 stars

Absolutely love our local high street store! The team are always cheerful, friendly and helpful! Great range of unusual clothes which fit well and make me feel special! Always get lots of complim... See more

Company replied

Rated 5 out of 5 stars

The quality of the products , and the design and style are my favourite .Comfortable wearing everyday or wearing fir occasions .Ot is not too expensive compare to the materials are used but for me as... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info


4.5

Excellent

TrustScore 4.5 out of 5

116K reviews

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4.5

All reviews

(115,713)

13,917 reviews in the last 12 months

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Rated 2 out of 5 stars

Still waiting

Staff at home n store collection at Welwyn were very nice but I am still waiting for some of my order to arrive. I was told 4 days ago there was a delay but not a word from Fatface since then. Also no explanation for the delay. Very quick to take the money, very slow to deliver or explain.

5 September 2026
Rated 5 out of 5 stars

Short sleeve jumper

Ordered a short sleeve jumper in the sale, very easy to order online and product was a good fit and very nice quality. It arrived promptly for collection from my local shop. I liked it so much I ordered another one in a different colour

29 August 2026
Rated 5 out of 5 stars

Love FatFace

Love FatFace. They closed my local store but I always pop in when I’m in Chi or Soton! I started on bags but I have expanded my collection to hoodies and, on my last visit, snaffled me a pair of flip flops in the sale!
Quality value products, good stores, great staff. Probably for the best they did shut my local store cos I’d be broke!

29 August 2026
Rated 5 out of 5 stars

Lovely sweater

Lovely sweater which fitter perfectly.. I'm between a 10 and a large 12 and the size 10 was perfect. Lovely Lovely and great quality. Thank you!

5 September 2026
Rated 5 out of 5 stars

Fast delivery

Fast delivery, and lovely clothes that fitted an expected, so no returns necessary. When you are petite like me finding clothes that have been created properly for petites is a rareity so well done FatFace.

2 September 2026
Rated 5 out of 5 stars

Efficient, reliable service

Ordered two shirts for my husband's upcoming birthday. One arrived very swiftly after ordering, but there was a slight delay on the other one. I received regular updates regarding the delay and have recently received the second shirt. The general service from Fat Face is so efficient and reliable. The clothing is always of a high quality, and unique in colour and design.

2 September 2026
Rated 5 out of 5 stars

Always a great welcome and experience…

Always a great welcome and experience in Mumbles Fatface. Super clothes, lovely styles and comfortable to wear.
The store is easy to walk around, the clothes and accessories are well displayed.
The changing rooms are clean, and safe to use.

5 September 2026
Rated 5 out of 5 stars

Happy with sale Bargains

Incredibly fast delivery and lovely items that fit to size with the usual fat face quality
We also visited the store in Oxford and the staff were lovely

Bring back the fat face store in Swindon outlet village we really miss it

31 August 2026

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